Fri Mar 29 2024 07:30:11 GMT+0000 (Coordinated Universal Time)

jobs for quality analyst

Call Center Quality Analyst

Nairobi

    Mission Statement for the Role: To drive a kaizen culture by providing ongoing support from a quality improvement perspective. Overall Responsibility: Implement/develop relevant service levels quality assessment guidelines. Support in training new and existing agents on product knowledge plus expected service level standards & performing refresher trainings on a need basis. Provide periodic quali...

    2 days agoelevolt.co.ke
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    Call Center Quality Analyst

    Poa Internet - Nairobi

      Be proactive with customer success by driving regular audits as per the SLA expectations - By the end of Q2 2024Ensure customer support is a high performing team by conducting and highlighting training needs analysis (TNAs) and support in refresher training on a need basis - By the end of Q2 2024Develop our representatives into the best customer service team in the industry by tracking their perf...

      2 days agofuzu.com
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      Call Center Quality Analyst at Poa Internet

      Jobs in Kenya - Nairobi

        Job Description Mission Statement for the Role: To drive a kaizen culture by providing ongoing support from a quality improvement perspective. Overall Responsibility: Implement/develop relevant service levels quality assessment guidelines. Support in training new and existing agents on product knowledge plus expected service level standards & performing refresher trainings on a need basis. Provid...

        1 day agokazitoday.com
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        Call Center Quality Analyst At Poa Internet

        Poa Internet - Nairobi

          Mission Statement for the Role:To drive a kaizen culture by providing ongoing support from a quality improvement perspective.Overall Responsibility:Implement/develop relevant service levels quality assessment guidelines.Support in training new and existing agents on product knowledge plus expected service level standards & performing refresher trainings on a need basis.Provide periodic quality dr...

          2 days agofindojobs.ke
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          Call Center Quality Analyst at Poa Internet

          Poa Internet - Nairobi

            We believe EVERYONE in the world deserves access to the internet and affordable communications. Mission Statement for the Role: To drive a kaizen culture by providing ongoing support from a quality improvement perspective. Overall Responsibility: Implement/develop relevant service levels quality assessment guidelines. Support in training new and existing agents on product knowledge plus expected ...

            3 days agojobwebkenya.com
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            Call Center Quality Analyst at SunCulture Kenya Ltd

            Citi - Nairobi

              Since the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for the millions of farmers on the continentAbout the role The Call Center Quality Analyst(QA) is responsible for assessing t...

              5 days agomyjobmag.com
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              Data Analyst at African Management Institute (AMI)

              Absa Bank - Nairobi

                AMI enables ambitious businesses across Africa to thrive. We deliver workplace learning that equips entrepreneurs and managers with the tools and training they need to succeed. AMI combines online and mobile tools with in-person workshops and on-the-job practice. Tens of thousands of people have taken our programmes, executives to entry-level workers, in large and small companies across the conti...

                8 hours agomyjobmag.com
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                Data Analyst at African Management Institute (AMI)

                African Management Institute AMI - Nairobi

                  AMI enables ambitious businesses across Africa to thrive. We deliver workplace learning that equips entrepreneurs and managers with the tools and training they need to succeed. AMI combines online and mobile tools with in-person workshops and on-the-job practice Summary We are seeking a highly skilled and experienced Data Analyst to support our SME programs. The Data Analyst will be responsible f...

                  7 hours agojobwebkenya.com
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                  Call Center Quality Analyst At Sunculture Kenya Ltd

                  Sunculture Kenya - Nairobi

                    About the roleThe Call Center Quality Analyst(QA) is responsible for assessing the quality of the performance of the call center teams dealing with our existing and potential customers. The QA will monitor the inbound and outbound call and email and Social Media responses to assess the team members' demeanor, technical knowledge on products and processes, customer service performance, and conform...

                    5 days agofindojobs.ke
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                    Systems Analyst

                    United Nations Office for Project Services - Nairobi

                      Systems analysisSystems, Data Analysis and designSystems Maintenance and high level SupportDocumentation and TrainingGathers and documents requirements and performs system analysis to identify key system needsAnalyzes business processes and workflows to identify opportunities for automation and improvement.Works closely with business stakeholders to understand their requirements and translate the...

                      2 days agofuzu.com
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                      Business Analyst - Nairobi - 1 Position At Siginon Group

                      Siginon Group - Nairobi

                        Does getting an opportunity to thrive in a Great Workplace excite you? Do you believe in building your career in a collegial working environment, where you can deliver demanding business objectives while having fun? Can you excel in a culture defined as the SIGINON WAY, which is characterized by a focus on both people and performance? Do you put a premium on your personal development, where you c...

                        2 days agofindojobs.ke
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                        Analyst - Grants Management

                        Nairobi

                          About the position The Analyst - Grants Management will support the administration and management of the assigned portfolio of grants, ensuring compliance with donor requirements, excellent donor stewardship, and timely and high-quality information management for the Alliance. The Analyst will also be responsible for the administration of sub-grants awarded under her/his portfolio of grants, ensu...

                          8 hours agoelevolt.co.ke
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                          New

                          Analyst - Grants Management at Bioversity International

                          This Ability - Nairobi

                            Established in 2019, the Alliance of Bioversity International and the International Center for Tropical Agriculture (CIAT) was created to address these four crises, maximizing impact for change at key points in the food system.About the position The Analyst - Grants Management will support the administration and management of the assigned portfolio of grants, ensuring compliance with donor requir...

                            8 hours agomyjobmag.com
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                            New

                            Analyst Grants Management at Bioversity International

                            Bioversity International - Nairobi

                              Established in 2019, the Alliance of Bioversity International and the International Center for Tropical Agriculture (CIAT) was created to address these four crises, maximizing impact for change at key points in the food system. About the position The Analyst Grants Management will support the administration and management of the assigned portfolio of grants, ensuring compliance with donor require...

                              19 hours agojobwebkenya.com
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                              Call Center Quality Analyst at SunCulture Kenya Ltd

                              SunCulture Kenya - Nairobi

                                Since the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for the millions of farmers on the continent About the role The Call Center Quality Analyst(QA) is responsible for assessing ...

                                6 days agojobwebkenya.com
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                                Junior Test Analyst

                                Bidvest Bank - Kisumu

                                  To our future Junior Test Analyst Do you have a passion for detecting and solving problems and an eagle-eye for detail along with the ability to see the overall picture? Do you have an in-depth knowledge of software development, agile practices, superb analytical skills, and an above-average ability to foresee technical problems? We are looking for a methodical and results-driven test analyst to ...

                                  1 day agofindojobs.ke
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                                  New

                                  Micro-Biology & Sensory Analyst

                                  Diageo - Nairobi

                                    Description :About usAs the home of iconic brands such as Baileys, Guinness, Smirnoff, and Johnnie Walker, at Diageo we source, produce and deliver 6.5 billion liters of world-leading products every year across 180 markets globally. Because of this huge undertaking, we rely on highly advanced systems as well as the very best talent to make sure our businesses continue to run smoothly.To give you ...

                                    18 hours agofindojobs.ke
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                                    Technical Analyst - Digital Financial Services At Kcb Bank Kenya

                                    Kcb Bank Kenya - Nairobi

                                      KEY RESPONSIBILITIES:Assess business models, digital platforms, and their architecture to identify key drivers of success and evaluate potential risks.Develop technical evaluation models, required for conducting architectural appraisals and analyzing the technology components of proposed solutions.Presentation of the technical findings and recommendations, during their engagements with the innova...

                                      2 days agofindojobs.ke
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                                      Data Analyst at Luton Hospital

                                      Luton Hospital - Nairobi

                                        Located at China Centre (along Ngong Road), The Luton Hospital is a highly reputable and trusted Level 4 private medical service provider known for its quality specialist health care. We are a state-of-the-art, ultra-modern inpatient and outpatient medical facility that continues transforming lives through continuous evidence-based medical practice; from competitively thought through wellness pac...

                                        1 day agojobwebkenya.com
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                                        Data Analyst At Luton Hospital

                                        Luton Hospital - Nairobi

                                          JOB PURPOSESupport the operational efficiency of the Hospital Coordinating fiscal management activities, performing data analysis, and maintaining departmental statistics and reports. Developing, preparing and maintaining quality data analytics that will be utilized by leadership and management across various settings andPromote new opportunities for the organization, thus enhancing efficiency an...

                                          18 hours agofindojobs.ke
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                                          Micro-Biology & Sensory Analyst At Diageo

                                          Diageo - Nairobi

                                            Context/Scope:EABL operates within a multi-site, multi -cultural, multi-national environment geared to leverage diversity for strong business outcomes.The business is a leading value, mainstream and premium drinks company in the EABL Group producing 1.1m of keg products annually from this site. The Kisumu Site operates brewing and kegging operations for beer and is a regional warehouse for Wester...

                                            18 hours agofindojobs.ke
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                                            Micro-biology & Sensory Analyst at Diageo

                                            Diageo - Nairobi

                                              Diageo is the world s leading premium drinks company, a business built on the principles and foundations laid by the giants of our industry. Context/Scope: EABL operates within a multi-site, multi -cultural, multi-national environment geared to leverage diversity for strong business outcomes. The business is a leading value, mainstream and premium drinks company in the EABL Group producing 1.1m o...

                                              1 day agojobwebkenya.com
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                                              Business Analyst

                                              Siginon Group - Mombasa

                                                Trains, leads, and provides technical guidance to user departments and technical staff assigned to business systems analysis; directs the work of peers and/or subordinate professional Information Technology staff on assigned projects.Analyses and evaluates business requirements consults with personnel from various departments, and identifies areas for the development of technical solutions to aut...

                                                3 days agofuzu.com
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                                                Business Analyst Nairobi 1 Position at Siginon Group

                                                Siginon Group - Nairobi

                                                  At Siginon Group, our determination to achieve our vision of being Africa s world class logistics company is the driver of everything we do. We are proactively designing systems and processes that ensure operations excellence and peace of mind for our customers SUMMARY Does getting an opportunity to thrive in a Great Workplace excite you? Do you believe in building your career in a collegial work...

                                                  3 days agojobwebkenya.com
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