Mission Statement for the Role: To drive a kaizen culture by providing ongoing support from a quality improvement perspective. Overall Responsibility: Implement/develop relevant service levels quality assessment guidelines. Support in training new and existing agents on product knowledge plus expected service level standards & performing refresher trainings on a need basis. Provide periodic quali...
Be proactive with customer success by driving regular audits as per the SLA expectations - By the end of Q2 2024Ensure customer support is a high performing team by conducting and highlighting training needs analysis (TNAs) and support in refresher training on a need basis - By the end of Q2 2024Develop our representatives into the best customer service team in the industry by tracking their perf...
Job Description Mission Statement for the Role: To drive a kaizen culture by providing ongoing support from a quality improvement perspective. Overall Responsibility: Implement/develop relevant service levels quality assessment guidelines. Support in training new and existing agents on product knowledge plus expected service level standards & performing refresher trainings on a need basis. Provid...
Mission Statement for the Role:To drive a kaizen culture by providing ongoing support from a quality improvement perspective.Overall Responsibility:Implement/develop relevant service levels quality assessment guidelines.Support in training new and existing agents on product knowledge plus expected service level standards & performing refresher trainings on a need basis.Provide periodic quality dr...
We believe EVERYONE in the world deserves access to the internet and affordable communications. Mission Statement for the Role: To drive a kaizen culture by providing ongoing support from a quality improvement perspective. Overall Responsibility: Implement/develop relevant service levels quality assessment guidelines. Support in training new and existing agents on product knowledge plus expected ...
Since the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for the millions of farmers on the continentAbout the role The Call Center Quality Analyst(QA) is responsible for assessing t...
AMI enables ambitious businesses across Africa to thrive. We deliver workplace learning that equips entrepreneurs and managers with the tools and training they need to succeed. AMI combines online and mobile tools with in-person workshops and on-the-job practice. Tens of thousands of people have taken our programmes, executives to entry-level workers, in large and small companies across the conti...
AMI enables ambitious businesses across Africa to thrive. We deliver workplace learning that equips entrepreneurs and managers with the tools and training they need to succeed. AMI combines online and mobile tools with in-person workshops and on-the-job practice Summary We are seeking a highly skilled and experienced Data Analyst to support our SME programs. The Data Analyst will be responsible f...
About the roleThe Call Center Quality Analyst(QA) is responsible for assessing the quality of the performance of the call center teams dealing with our existing and potential customers. The QA will monitor the inbound and outbound call and email and Social Media responses to assess the team members' demeanor, technical knowledge on products and processes, customer service performance, and conform...
Systems analysisSystems, Data Analysis and designSystems Maintenance and high level SupportDocumentation and TrainingGathers and documents requirements and performs system analysis to identify key system needsAnalyzes business processes and workflows to identify opportunities for automation and improvement.Works closely with business stakeholders to understand their requirements and translate the...
Does getting an opportunity to thrive in a Great Workplace excite you? Do you believe in building your career in a collegial working environment, where you can deliver demanding business objectives while having fun? Can you excel in a culture defined as the SIGINON WAY, which is characterized by a focus on both people and performance? Do you put a premium on your personal development, where you c...
About the position The Analyst - Grants Management will support the administration and management of the assigned portfolio of grants, ensuring compliance with donor requirements, excellent donor stewardship, and timely and high-quality information management for the Alliance. The Analyst will also be responsible for the administration of sub-grants awarded under her/his portfolio of grants, ensu...
Established in 2019, the Alliance of Bioversity International and the International Center for Tropical Agriculture (CIAT) was created to address these four crises, maximizing impact for change at key points in the food system.About the position The Analyst - Grants Management will support the administration and management of the assigned portfolio of grants, ensuring compliance with donor requir...
Established in 2019, the Alliance of Bioversity International and the International Center for Tropical Agriculture (CIAT) was created to address these four crises, maximizing impact for change at key points in the food system. About the position The Analyst Grants Management will support the administration and management of the assigned portfolio of grants, ensuring compliance with donor require...
Since the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for the millions of farmers on the continent About the role The Call Center Quality Analyst(QA) is responsible for assessing ...
To our future Junior Test Analyst Do you have a passion for detecting and solving problems and an eagle-eye for detail along with the ability to see the overall picture? Do you have an in-depth knowledge of software development, agile practices, superb analytical skills, and an above-average ability to foresee technical problems? We are looking for a methodical and results-driven test analyst to ...
Description :About usAs the home of iconic brands such as Baileys, Guinness, Smirnoff, and Johnnie Walker, at Diageo we source, produce and deliver 6.5 billion liters of world-leading products every year across 180 markets globally. Because of this huge undertaking, we rely on highly advanced systems as well as the very best talent to make sure our businesses continue to run smoothly.To give you ...
KEY RESPONSIBILITIES:Assess business models, digital platforms, and their architecture to identify key drivers of success and evaluate potential risks.Develop technical evaluation models, required for conducting architectural appraisals and analyzing the technology components of proposed solutions.Presentation of the technical findings and recommendations, during their engagements with the innova...
Located at China Centre (along Ngong Road), The Luton Hospital is a highly reputable and trusted Level 4 private medical service provider known for its quality specialist health care. We are a state-of-the-art, ultra-modern inpatient and outpatient medical facility that continues transforming lives through continuous evidence-based medical practice; from competitively thought through wellness pac...
JOB PURPOSESupport the operational efficiency of the Hospital Coordinating fiscal management activities, performing data analysis, and maintaining departmental statistics and reports. Developing, preparing and maintaining quality data analytics that will be utilized by leadership and management across various settings andPromote new opportunities for the organization, thus enhancing efficiency an...
Context/Scope:EABL operates within a multi-site, multi -cultural, multi-national environment geared to leverage diversity for strong business outcomes.The business is a leading value, mainstream and premium drinks company in the EABL Group producing 1.1m of keg products annually from this site. The Kisumu Site operates brewing and kegging operations for beer and is a regional warehouse for Wester...
Diageo is the world s leading premium drinks company, a business built on the principles and foundations laid by the giants of our industry. Context/Scope: EABL operates within a multi-site, multi -cultural, multi-national environment geared to leverage diversity for strong business outcomes. The business is a leading value, mainstream and premium drinks company in the EABL Group producing 1.1m o...
Trains, leads, and provides technical guidance to user departments and technical staff assigned to business systems analysis; directs the work of peers and/or subordinate professional Information Technology staff on assigned projects.Analyses and evaluates business requirements consults with personnel from various departments, and identifies areas for the development of technical solutions to aut...
At Siginon Group, our determination to achieve our vision of being Africa s world class logistics company is the driver of everything we do. We are proactively designing systems and processes that ensure operations excellence and peace of mind for our customers SUMMARY Does getting an opportunity to thrive in a Great Workplace excite you? Do you believe in building your career in a collegial work...
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