Roles and responsibilitiesAchieving Zamara's ambitious strategic priorities will be complex and challenging. Its continued success will be dependent on building and retaining a world-class team.The role holder leads a team of junior administrators/administrators in the management of pension schemes in line with the regulatory guidelines and SLAs in order to guarantee client satisfaction and reten...
Sales and Service (40%)Grow the SME team s portfolio profitability by identifying new and existing customer potential including sales opportunities and new product promotion initiatives.Formulate business development strategies and objectives for the industry to meet changing market needsMonitor conformance of industry team using new relationship development proceduresMonitor results of customer ...
Customer Service Excellence: Observe and learn best practices for providing exceptional customer service through interaction with customers, assisting sales advisors, and handling customer inquiries or complaints, ensuring their needs are addressed promptly and professionally.Sales and Business Growth: Gain hands-on experience in driving sales and business growth. Collaborate with other team memb...
JOB PURPOSE STATEMENTTo develop technical solutions to problems and opportunities presented by the Business. Functional and non-functional aspects of the technical solutions should be considered utilizing the available technology assets.The role will act as the technical lead for major system projects and will provide technical direction and proposals to meet the new business requirements or cove...
KEY RESPONSIBILITIESUnderstand Bank's technical infrastructure and ecosystem and manage complex technical projects from concept to closureEnsures that project-critical resources are available and used efficiently to support the project goalsDirect technical teams through all phases and activities of the project, including analysis, design, development, testing and implementationCommunicates with ...
JOB PURPOSE:This role is responsible for development of databases in the environment in accordance with the set standards to meet business objectives. Work includes a broad range of complex technical or professional activities, in a variety of contexts. Investigates, defines, and resolves complex issues.Description:REPORTS TO:Software Development Manager.KEY RESPONSIBILITIES:Advise and provide te...
Financial (40%) The ability to manage the sales process from lead generation to close, including tracking customer interactions and sales metrics, managing sales pipelines, and identifying opportunities for upselling and cross-selling.The ability to establish and maintain positive relationships with customers, including identifying their needs and expectations and developing personalized strategi...
Job Summary: The officer will work with finance officer on activities related to budgets for new funding, project/project preparation and submissions, progress reports, developing and planning budgets for each project strategic area and assists in forecasting future resource needs Job Specifications The duties and responsibilities of the officer will entail: Track expenditure and prepare timely r...
Zamara is a financial services firm that primarily offers Actuarial Services, Pensions Administration and Consulting and Insurance Brokerage Services. Zamara has been in the Kenyan Market for over 23 years, initially operating as Hymans Robertson and more recently as Alexander Forbes. Roles and responsibilities Achieving Zamara s ambitious strategic priorities will be complex and challenging. Its...
ResponsibilitiesPlanning, monitoring, and assessment:Plan, monitor, and assess the section's work, including outsourced work, in the context of the division's project commitments to UNEP's Programme of Work and its Medium Term Strategy;Management and oversight: Manage and oversee the section's work, including the procurement of goods and services, and its human and other resources, in accordance ...
Duties and ResponsibilitiesManage all aspects of property operations, including leasing, maintenance, rent collection, and tenant relations.Market and advertise available rental units to attract prospective tenants and minimize vacancy rates.Screen prospective tenants, conduct property tours, and negotiate lease agreements in accordance with company policies and applicable regulations.Coordinate ...
OBJECTIVES OF THE PROGRAMMEThe Country Management Support Unit (CSU) contributes to WHO Kenya Country Office three strategic priorities: achieving universal health coverage, addressing health emergencies, and promoting healthier populations. These priorities are aligned with the WHO's Thirteenth General Programme of Work (GPW13), which sets the strategic direction for the organization for 2019-20...
MARKETING OFFICER The job holder is responsible for increasing income and revenue by managing, negotiating, and meeting clients needs, generating leads, and qualifying prospects for businesses in the areas of open training, in-house training, and general consultancies. Key Responsibilities Market and sell labour outsourcing, HR consultancies and trainings to both potential and existing clients. S...
JOB PURPOSE: This role is responsible for development of databases in the environment in accordance with the set standards to meet business objectives. Work includes a broad range of complex technical or professional activities, in a variety of contexts. Investigates, defines, and resolves complex issues. Description: REPORTS TO: Software Development Manager. KEY RESPONSIBILITIES: Advise and prov...
Job SummaryTo plan, manage and monitor the implementation of customer service activities and processes in order to deliver on approved operational plans in an effective and efficient manner.Job Purpose:To manage and sustain a relationship with Business Banking customers, building long-term relationships founded on efficient and reliable support for their business. This is achieved particularly th...
Job SummaryTo develop a functional banking management operating model and framework in a broadly defined business functional strategy; enabling horizontal implementation and adoption.Job DescriptionHead of SMEJob Summary / Purpose:To directly lead a relationship team(s) covering a portfolio of SME Banking customersTo be a key member of the Business Banking & SME Leadership Team, driving business ...
Tetra Pak†is one of three companies in the Tetra Laval Group a private group that started in Sweden. The other two companies are DeLaval and Sidel. Tetra Laval is headquartered in Switzerland.†Together with our customers we make food safe and available, everywhere Summary Tetra Pak East Africa has an exciting opportunity for an experienced Customer Service Representative who will drive order ...
EAVCA is the representative organization for private equity and venture capital funds in East Africa, with a growing membership of private capital investors and advisors looking at the region for growth. Summary EAVCA is seeking a dynamic and proactive individual to join our team as a Community Manager. If you are passionate about community building, have strong administrative skills, and are eag...
The World Health Organization is a specialized agency of the United Nations that is concerned with international public health. It was established on 7 April 1948, headquartered in Geneva, Switzerland. OBJECTIVES OF THE PROGRAMME The Country Management Support Unit (CSU) contributes to WHO Kenya Country Office three strategic priorities: achieving universal health coverage, addressing health emer...
The United Nations Environment Programme (UN Environment) is the leading global environmental authority that sets the world s environmental agenda, promotes the coherent implementation of the environmental dimension of sustainable development within the United Nations system and serves as an authoritative advocate for the environment. Responsibilities Planning, monitoring, and assessment: Plan, m...
Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Job Summary To plan, manage and monitor the implementation of customer service activities and processes in order to deliver on approved operational plans in an e...
JOB PURPOSE STATEMENTTo provide leadership to the regional teams to Acquire, Grow & Retain B2C customers (Merchants). The role will guide and manage internal and external teams to meet set volume, value & brand targets leveraging on business insights gained from the market to improve our value proposition delivery.KEY ACCOUNTABILITIES (DUTIES AND RESPONSIBILITIES)Financial (40%)The ability to man...
Job Summary To develop a functional banking management operating model and framework in a broadly defined business functional strategy; enabling horizontal implementation and adoption. Job Description Head of SME Job Summary / Purpose: To directly lead a relationship team(s) covering a portfolio of SME Banking customers To be a key member of the Business Banking & SME Leadership Team, driving bus...
Real-time and/or intra-day management of resources to ensure an accurate number of resources are scheduled appropriately and are available to support a forecasted volume of inbound and outbound calls required to meet service levels.Monitor all contact and communication center sites, as well as adjust intra-day forecasts derived from business drivers to determine required staffing levels by projec...