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The Role: The Contact Center Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively. What you would be expected to do Initiate and implement corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction i...

Relationship Officer Contact Center at Equity Bank Kenya

Engage customers on inbound and outbound calling to understand their needs and business drivers Upsell and cross-sell to grow revenue and inform customers of the available offers and promotions with an emphasis on Twiga Fresh products Inform and guide the customers to register on the Soko Yetu App for self-ordering

Greenlight Planet is on a mission to revolutionize rural energy access for the 1.5 billion off-grid villagers who use dirty, dangerous kerosene lanterns for light. In four years we ve sold 1.6 million solar lights to off-grid families in South Asia and Africa all paid for up-front, in cash the latter 1 million customers acquired over the past year. Our products were recognized recently as the bes...

Duties & ResponsibilitiesAct as a single point of contact for phone calls and emails from users. The assistant listens, logs, and responds to customer inquiries, requests, and complaints.Recognize, document, and inform the supervisor regarding trends in external customer calls.Anticipate potential needs or problems of customers.Follow through on commitments made to customers.Make recommendations ...

Kenya Trade Network Agency (KENTRADE) is a state Agency under treasury that is mandated to facilitate cross border trade, Establish, manage and implement the Kenya National Electronic Single Window System (KNESWS). The overall objective of the National Electronic Single Window System Project is to facilitate international trade by reducing delays and lowering costs associated with clearance of go...

PURPOSE: To provide general customer service in respect to medical business customers. PRIMARY RESPONSIBILITIES: Receive and respond to Medical emergency lines and ensure 24 hour coverage. Resolve customers communication through electronic and physical channels (Emails and walk in clients). Issuance of both in and outpatient approvals for admissible requests for insured members. Communication to ...

PURPOSE: To provide general customer service in respect to medical business customers. PRIMARY RESPONSIBILITIES: Receive and respond to Medical emergency lines and ensure 24 hour coverage. Resolve customers' communication through electronic and physical channels (Emails and walk in clients). Issuance of both in and outpatient approvals for admissible requests for insured members. Communication to...

PURPOSE:To provide general customer service in respect to medical business customers.PRIMARY RESPONSIBILITIES:Receive and respond to Medical emergency lines and ensure 24 hour coverage.Resolve customers' communication through electronic and physical channels (Emails and walk in clients).Issuance of both in and outpatient approvals for admissible requests for insured members.Communication to stake...

CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi PURPOSE: To provide general customer service in respect to medical business customers. PRIMARY RESPONSIBILITIES: Receive and respond to Medical emergency lines and ensure 24 hour coverage. Resolve customers communication through electro...

Conducting community mobile legal aidHolding community sensitisation campaigns on matters relating to refugeeSupporting refugee justice centres mentored byCarrying out research on matters relating to forced migration that enables KITUO to built evidence base that informs litigationRaising legal awareness and education to refugees and asylum seekers in protectionProviding legal counselling for ref...

ASSESSMENT OBJECTIVES The primary objective of this assessment exercise is to identify, map and analyze the overall humanitarian needs of refugees and asylum seekers in Nairobi. Secondly, it is intended to provide an analytical insight into where different needs lie and to what extent, so that relevant program areas of HIAS and RCK can add value, prioritize, plan and respond. The Specific Objecti...

HIAS is the global Jewish nonprofit organization that protects refugees including women and children, and ethnic, religious, and sexual minorities whose lives are in danger for being who they are. ASSESSMENT OBJECTIVES The primary objective of this assessment exercise is to identify, map and analyze the overall humanitarian needs of refugees and asylum seekers in Nairobi. Secondly, it is intended...

Job Description ASSESSMENT OBJECTIVES The primary objective of this assessment exercise is to identify, map and analyze the overall humanitarian needs of refugees and asylum seekers in Nairobi. Secondly, it is intended to provide an analytical insight into where different needs lie and to what extent, so that relevant program areas of HIAS and RCK can add value, prioritize, plan and respond. The ...

LEGAL/PROGRAMME OFFICER FORCED MIGRATION PROGRAMME (REF: FMPReporting to the Coordinator Forced Migration Programme and Coordinator- Mombasa Regional Office, KITUO is seeking dynamic, self-driven and result-oriented persons to fill the above-mentioned positions. The core responsibilities of the positions are as follows:Conducting community mobile legal aidHolding community sensitisation campaigns...

POSITION SUMMARY: HIAS Kenya seeks to recruit Paralegals to contribute to a project, whose goal is: "To enhance the protection, resilience, and self-reliance of vulnerable refugees, including LGBTQI persons, and the host community in Nairobi." The project seeks to contribute to: Enhancing the protection and resilience of vulnerable refugees, including LGBTQI persons, through community-based compr...

HIAS is the global Jewish nonprofit organization that protects refugees including women and children, and ethnic, religious, and sexual minorities whose lives are in danger for being who they are. POSITION SUMMARY: HIAS Kenya seeks to recruit Paralegals to contribute to a project, whose goal is: To enhance the protection, resilience, and self-reliance of vulnerable refugees, including LGBTQI pers...