Job responsibilities of customer care manager

The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high Responsibilities As Executive Chef, you will establish and execute the strategic operations of the culinary section for the Fairmont Mount Kenya Safari Club in Ke...

Job Description Role Summary The role is responsible for management of shift, productivity improvement and ensure production targets & parameters are achieved. Role Responsibilities To coordinate implementation of the manufacturing process plan in a production factory and run a shift to produce tea to meet customer specification. To coordinate the implementation of TPM, OHSE (Occupational Health,...

LIPTON Teas and Infusions has passionately built its expertise in the blending of teas and infusions for consumers around the world since 1871. Together, our 17,000 people are united in bringing differentiated and compelling benefits to billions of tea enthusiasts around the world. Role Summary The role is responsible for management of shift, productivity improvement and ensure production targets...

Lesaffre designs, manufactures and markets innovative solutions for Baking, Food taste & pleasure, Health care and Biotechnology. Family group born in northern France in 1853, now a multi-national and a multicultural company, Summary Reporting to the production manager of Lesaffre Kenya, you will oversee the safety, health environment, and quality assurance side. You will develop, manage, supervi...

We are dedicated to authentic, genuine service and delivering the warmest hospitality with passion. We are humble, generous and empathetic towards everyone within our collective, whether we are welcoming and hosting guests, working alongside colleagues or collaborating with partners, communities or governments. PRIMARY PURPOSE To deliver exceptional service to all Wilderness guests in Nairobi and...

Mercy Corps is a global humanitarian aid agency engaged in transitional environments that have experienced some sort of shock: natural disaster, economic collapse, or conflict. The Position This position works with the Regional HR Director to ensure effective HR business partnering for leaders across the East and Southern Africa Regional Office and the Country teams within the region. The Senior ...

Job Description KEY RESPONSIBILITIES Formulate and execute of marketing plans in liaison with Unit Managers and other Functional Heads. Timely development, processing and dispatch of marketing materials such as brochures, flyers, posters and card to the user units. Generate live leads and make follow ups to be able to convert them into business Implement Institute s marketing policy at the user U...

IntroductionAga Khan University Hospital, Nairobi is a private not-for-profit teaching hospital that provides tertiary and secondary level healthcare services. It is the first hospital in East Africa to be accredited by the Joint Commission International from the USA. The University Hospital has been providing high-quality care for the people of East Africa and beyond for over 60 years. Applicati...

The Kenya Institute of Management (KIM) is a membership based non-profit making professional management organization committed to the promotion of excellence and integrity in the practice of management. KEY RESPONSIBILITIES Formulate and execute of marketing plans in liaison with Unit Managers and other Functional Heads. Timely development, processing and dispatch of marketing materials such as b...

Aga Khan University Hospitals in Karachi, Pakistan and Nairobi, Kenya are private, not-for-profit institutions providing high quality health care. The Main Hospitals serve as the principal sites for clinical training for the University s Medical Colleges and Schools of Nursing and Midwifery in Pakistan and East Africa. Job Purpose: Formulation of short and long-term strategies; managing hospitali...

Madison Group Limited is a locally owned financial services holding company that specializes in Insurance and wealth management services. The Group comprises of Madison Life Assurance Kenya Limited, Madison General Insurance Kenya Limited, and Madison Investment Managers Limited. Madison Life Assurance Kenya was originally incorporated under Kenyan Laws in 1988 as Madison Insurance Company Limite...

Job Description Job Purpose/Mission Responsible for assisting the Front Office Manager in leading and managing all sections of the Front Office Department in order to ensure the highest standards by ensuring that Team Members are prepared and well-informed to deliver to Guests an exceptional experience from check-in through check-out. The Duty Manager is also responsible for managing the first an...

CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi PURPOSE: The incumbent shall be responsible for leading a team of sales professionals in generating revenue through the sale of insurance products to corporate clients. The primary focus will be on developing and implementing strategic ...

Job Description Role Statement: To welcome the guests by greeting them as per the standards and respond to customer queries and resolving issues in a timely and efficient manner to ensure customer satisfaction. Key Responsibilities: Welcoming and greeting guests warmly as they enter, and putting them on a waiting list as necessary Communicating accurate wait times Managing the seating arrangement...

One HR information system to manage your employees entire employment lifecycle. Build an incredible workplace and grow your business with our all-in-one platform. Job Purpose/Mission Responsible for assisting the Front Office Manager in leading and managing all sections of the Front Office Department in order to ensure the highest standards by ensuring that Team Members are prepared and well-info...

Key Responsibilities Formulate and execute of marketing plans in liaison with Unit Managers and other Functional Heads. Timely development, processing and dispatch of marketing materials such as brochures, flyers, posters and cards to the user units. Generate live leads and make follow ups to be able to convert them into business Implement Institute s marketing policy at the user Unit to ensure t...

One HR information system to manage your employees entire employment lifecycle. Build an incredible workplace and grow your business with our all-in-one platform. Role Statement: To welcome the guests by greeting them as per the standards and respond to customer queries and resolving issues in a timely and efficient manner to ensure customer satisfaction. Key Responsibilities: Welcoming and greet...

About the Job:You will work within the support function of the Global Service Delivery teams in East Africa as part of our Operations department.As the Senior Manager of Operations, you will lead and support formulating overall company strategy, managing people and establishing policies. To be successful in this role, you should be a thoughtful leader and a confident decision-maker, helping our p...

Job Description JOB DESCRIPTION Reporting to the HOD- PR & Corporate Communications the position holder will be responsible for developing innovative Digital PR and external communications strategies, and PR campaigns that are tailored to meet Safaricom s strategic goals. This includes managing the social media platforms for Safaricom PLC, Safaricom Foundation and M-PESA Foundations, and working ...

Role Responsibilities This is an individual contributor role with responsibility to Acquire New to Bank Priority Qualified Clients via leads sourced from Professionals, Employee Banking, Business Banking and Corporate, Commercial & Institutional Banking (CCIB) ecosystems.Responsible to actively engage with the New to Bank clients during the first 3 months to activate and get the client transactin...

Job Description About the Role Reporting to the Global Head of Commercial and working closely with General Managers and the Marketing and Customer Experience teams, the role holder will maintain a partnership pipeline, choreograph partnership/product launches, and iterate customer journeys. Key Roles and Responsibilities Commercial Operations Continuously pulse-checking all partnerships to ensure...

Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects. SUMMARY Reporting to the HOD- PR & Corporate Communications the positi...

An exciting career opportunity has risen in Mombasa Container Terminal K Ltd as outlined below. We invite applications from serving employees who are performance driven, with excellent transferable skills and a demonstrable track record of achievement in past roles.Based in Nairobi reporting to the General Manager -MCT, the successful applicant will be responsible for the following key result are...

The Role ResponsibilitiesThis is an individual contributor role with responsibility to Acquire New to Bank Priority Qualified Clients via leads sourced from Professionals, Employee Banking, Business Banking and Corporate, Commercial & Institutional Banking (CCIB) ecosystems.Responsible to actively engage with the New to Bank clients during the first 3 months to activate and get the client transac...