Job responsibilities of customer care manager

About the role BURN is looking for an exceptional, efficient A Customer Care Escalation Agent to fill the role. The Aftersales Close Looping Agent will manage all Aftersales support activities. The key role will be good customer service to all customers that require aftersales service, troubleshooting, resolving, and escalating all aftersales issues reported by the customers through the BURN cust...

BURN designs, manufactures, and distributes aspirational fuel-efficient cooking products that save lives and forests in the developing world.BURN has revolutionized the global cookstove sector by proving the business case for selling a high quality, locally manufactured and unsubsidized cookstoves About the role BURN is looking for an exceptional, efficient A Customer Care Escalation Agent to fil...

One HR information system to manage your employees entire employment lifecycle. Build an incredible workplace and grow your business with our all-in-one platform. Responsibilities Meeting or exceeding sales goals (volumes, margins) within designated region by assigning individual targets to accounts and tracking the performance. Initiate, prepare and coordinate signing with legal and line manager...

M.P Shah Hospital is looking to recruit a professional, and evidence-driven person for a vacancy in Corporate Communications and Public Relations Division, as a Customer Experience Officer. Reporting to the Customer Experience Manager Corporate Communications and Public Relations Division, the job holder will serve as the as a first impression of the Hospital to the clients to ensure excellent cu...

Avenue Hospital was founded in 1995 for the purpose of managing the outpatient department at the Hospital, and to extend medical services to corporate clientele through an innovative concept of Managed Healthcare. Mission: To provide high-quality care that exceeds our clients expectations. Key Responsibilities: Conduct daily in-patient rounds of the specific scheme beneficiaries admitted in the h...

JOB DESCRIPTION Job Title: BRANCH MANAGER Reports to: OPERATIONS DIRECTOR Department: CLINICAL OPERATIONS Business Purpose/Objective: Responsible for providing and maintaining high standards of professional care to all clients while ensuring consistent provision of efficient and ethical care to support it in achieving quality health service delivery. Responsible for the critical balance of the ho...

Job Location : Eldoret , Kenya. Reports to : Credit Controller . Company Description. Employd Staffing Solutions Ltd is a comprehensive Human Capital Consultancy firm based in Nairobi County, Kenya. We specialize in helping organizations with their HR activities, including recruitment, labor outsourcing, payroll management, and employee training. Our mission is to create productive and fruitful r...

TRUST | IMPACT | USER FIRST Job Description: "Sales Account Executives" - BuyRentKenya I am here to develop a practical pipeline of business opportunities that will allow me to attain set targets across all BRK client segments. I am here to make an impact! Our Vision The go to place for all thing's real estate. Reporting into Head of Sales, BuyRentKenya Direct Reports None What you'll be doing......

The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high Responsibilities As Executive Chef, you will establish and execute the strategic operations of the culinary section for the Fairmont Mount Kenya Safari Club in Ke...

Job Description Role Summary The role is responsible for management of shift, productivity improvement and ensure production targets & parameters are achieved. Role Responsibilities To coordinate implementation of the manufacturing process plan in a production factory and run a shift to produce tea to meet customer specification. To coordinate the implementation of TPM, OHSE (Occupational Health,...

LIPTON Teas and Infusions has passionately built its expertise in the blending of teas and infusions for consumers around the world since 1871. Together, our 17,000 people are united in bringing differentiated and compelling benefits to billions of tea enthusiasts around the world. Role Summary The role is responsible for management of shift, productivity improvement and ensure production targets...

Lesaffre designs, manufactures and markets innovative solutions for Baking, Food taste & pleasure, Health care and Biotechnology. Family group born in northern France in 1853, now a multi-national and a multicultural company, Summary Reporting to the production manager of Lesaffre Kenya, you will oversee the safety, health environment, and quality assurance side. You will develop, manage, supervi...

We are dedicated to authentic, genuine service and delivering the warmest hospitality with passion. We are humble, generous and empathetic towards everyone within our collective, whether we are welcoming and hosting guests, working alongside colleagues or collaborating with partners, communities or governments. PRIMARY PURPOSE To deliver exceptional service to all Wilderness guests in Nairobi and...

Key Responsibilities Ensuring Strategy development and execution Provide strategic guidance and support to the senior leadership team in the alignment and execution of the National Office Strategy and business plans with Our Promise strategy. Develop and implement the People and Culture (P&C) strategy and business plan in support of and in alignment with country, regional and global strategic pri...

Mercy Corps is a global humanitarian aid agency engaged in transitional environments that have experienced some sort of shock: natural disaster, economic collapse, or conflict. The Position This position works with the Regional HR Director to ensure effective HR business partnering for leaders across the East and Southern Africa Regional Office and the Country teams within the region. The Senior ...

Job Description KEY RESPONSIBILITIES Formulate and execute of marketing plans in liaison with Unit Managers and other Functional Heads. Timely development, processing and dispatch of marketing materials such as brochures, flyers, posters and card to the user units. Generate live leads and make follow ups to be able to convert them into business Implement Institute s marketing policy at the user U...

IntroductionAga Khan University Hospital, Nairobi is a private not-for-profit teaching hospital that provides tertiary and secondary level healthcare services. It is the first hospital in East Africa to be accredited by the Joint Commission International from the USA. The University Hospital has been providing high-quality care for the people of East Africa and beyond for over 60 years. Applicati...

The Kenya Institute of Management (KIM) is a membership based non-profit making professional management organization committed to the promotion of excellence and integrity in the practice of management. KEY RESPONSIBILITIES Formulate and execute of marketing plans in liaison with Unit Managers and other Functional Heads. Timely development, processing and dispatch of marketing materials such as b...

Aga Khan University Hospitals in Karachi, Pakistan and Nairobi, Kenya are private, not-for-profit institutions providing high quality health care. The Main Hospitals serve as the principal sites for clinical training for the University s Medical Colleges and Schools of Nursing and Midwifery in Pakistan and East Africa. Job Purpose: Formulation of short and long-term strategies; managing hospitali...

Madison Group Limited is a locally owned financial services holding company that specializes in Insurance and wealth management services. The Group comprises of Madison Life Assurance Kenya Limited, Madison General Insurance Kenya Limited, and Madison Investment Managers Limited. Madison Life Assurance Kenya was originally incorporated under Kenyan Laws in 1988 as Madison Insurance Company Limite...

Job Description Job Purpose/Mission Responsible for assisting the Front Office Manager in leading and managing all sections of the Front Office Department in order to ensure the highest standards by ensuring that Team Members are prepared and well-informed to deliver to Guests an exceptional experience from check-in through check-out. The Duty Manager is also responsible for managing the first an...

CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi PURPOSE: The incumbent shall be responsible for leading a team of sales professionals in generating revenue through the sale of insurance products to corporate clients. The primary focus will be on developing and implementing strategic ...

Job Description Role Statement: To welcome the guests by greeting them as per the standards and respond to customer queries and resolving issues in a timely and efficient manner to ensure customer satisfaction. Key Responsibilities: Welcoming and greeting guests warmly as they enter, and putting them on a waiting list as necessary Communicating accurate wait times Managing the seating arrangement...

One HR information system to manage your employees entire employment lifecycle. Build an incredible workplace and grow your business with our all-in-one platform. Job Purpose/Mission Responsible for assisting the Front Office Manager in leading and managing all sections of the Front Office Department in order to ensure the highest standards by ensuring that Team Members are prepared and well-info...