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The Position Roche in Nairobi is seeking a Customer Experience Specialist for Diagnostics. You will contribute to this role by forming a part of the Customer Services Team and you will report directly to the Customer Services Manager. You will be responsible for working with Roche customers to improve Customer Service and to build a relationship with the customer. You will also be responsible to ...

Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people s lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare a strategy that aims to fit the right treatment to each patient in the best way possible. The Position Roche in Nairobi is seeking a Customer Experience Sp...

Customer Service Jobs In Kenya. Roche in Nairobi is seeking a Customer Experience Specialist for Diagnostics. You will contribute to this role by forming a part of the Customer Services Team and you will report directly to the Customer Services Manager. You will be responsible for working with Roche customers to improve Customer Service and to build a relationship with the customer. You will also...

Customer Journey Design: Time Split: 45 sign and implement the Customer Journey Design Policy for the bank, which will guide all future work on Customer Journey Design.Business analysis of critical customer journeys across the bank and prioritize areas of focus.Map out the identified critical customer journeys, using appropriate design tools/systems.Identify customer needs emanating from the mapp...

Customer Service Jobs In Kenya. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.My Career Development Portal: Wherever you are in your career, we are here for you. Des...

Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Job Summary The bank is on a Customer Experience Transformation with an aim of clearly defining end to-end customer journeys that improve interactions with our c...

Job Description Job Summary The role holder will be responsible for improving the overall experience each customer has with our brand. Key Responsibilities Provide high level customer experience and maintain quality standard in daily operations Conduct service and communication checks on daily basis to refer or resolve any requests from customers launched through communication channels Respond to...

At Heritage where we provide short term insurance products, we pride ourselves on our history of claims payment. This was recently recognized when we won the award for Outstanding Insurance Underwriter in Claims Settlement as nominated by members of the Association of Insurance Brokers of Kenya. Job Summary The role holder will be responsible for improving the overall experience each customer has...

Customer Service Jobs In KenyaImara Hospital is a fast-growing healthcare facility located in Embu county, that is on track to be the lead healthcare brand in Mt. Kenya in the next few years. The hospital is on a mission to create better lives for people living in underserved areas, by providing affordable world-class healthcare with compassion, through service excellence. The hospital has launch...

Answer phone calls from customers and responding to customer inquiries and complaints;Research on required information using available resources;Provide customers with the service and product information;Identify, escalating priority issues and reporting to the high-level management;Route inbound calls appropriately.

The main responsibility of the job holder will be to provide efficient and effective customer service through the bank s communication channels to internal and external customers with utmost level of consistency and quality.Job Description Handle phone calls, emails, live chat messages, SMS texts, and support tickets for the bank.Attend to Communication via other forms of Media such as social med...

DIB Bank Kenya Limited (DIBBKE), is a fully owned subsidiary of Dubai Islamic Bank PJSC (AE) a pioneering institution that has combined the best of traditional, Shariah values with technology and innovation that characterize the best of modern banking. Job Purpose The incumbent will be responsible for growing liability products and cash management solutions for the Bank s clientele. Additionally,...

We are a software development company looking for a web developer with database experience for a role developing and supporting a Python/Flask application with PostgreSQL database. The ideal candidate will be required to know how to use Git version control and Azure DevOps in completing assigned tasks. This is a part-time remote opportunity with a salary of Ksh 25k/Month.

The main responsibility of the job holder will be to develop the overall Marketing, PR and Customer Experience Strategy in line with the organization goals and business objectives. Work with the functions heads to manage and implement key projects while ensuring alignment with the Banks strategy.Job Description Lead the team to develop plans for Marketing, PR, Product Development and Customer Exp...

The International AIDS Vaccine Initiative is a global not-for-profit, public-private partnership working to accelerate the development of vaccines to prevent HIV infection and AIDS. POSITION SUMMARY: IAVI is seeking experienced, dynamic and ambitious Community Engagement professionals to help advance the mission of making a positive impact in global health! The Specialist or Manager, Community En...

Job Description To improve both internal communication and UNEP s contributions to environmental law, the Law Division intends to develop a short internal guidance document that will identify standardized definitions and terminology concerning environmental law and policy and related terms, and how they interact. The Law Division requires an Environmental Law specialist to contribute to the devel...

The United Nations Environment Programme (UN Environment) is the leading global environmental authority that sets the world's environmental agenda, promotes the coherent implementation of the environmental dimension of sustainable development within the United Nations system and serves as an authoritative advocate for the environment. To improve both internal communication and UNEP s contribution...

The United Nations Environment Programme (UN Environment) is the leading global environmental authority that sets the world's environmental agenda, promotes the coherent implementation of the environmental dimension of sustainable development within the United Nations system and serves as an authoritative advocate for the environment. The primary purpose of the Global Environmental Data Strategy ...

The United Nations Human Settlements Programme, UN-Habitat, is the UN agency for human settlements. It is mandated by the UN General Assembly to promote socially and environmentally sustainable towns and cities with the goal of providing adequate shelter for all. The Urban Economy Branch of UN-Habitat has the mandate to promote local capabilities of local governments to develop financial instrume...

Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance.Job Summary To support the Nakuru Branch in underwriting general business with the required skills in order to meet the customers' expectations and revenue object...

Responsibilities Provide leadership to the Team by: Planning assignments for the team members during particular scheduled shifts. Giving daily work instructions to the members of the team. Ensuring team members are provided with uniform, communication equipment and other kits for duty. Monitoring posts to ensure that they are effectively manned and that duties are properly executed. Conducts dail...

The United Nations is an intergovernmental organization to promote international co-operation. A replacement for the ineffective League of Nations, the organization was established on 24 October 1945Responsibilities Provide leadership to the Team by: Planning assignments for the team members during particular scheduled shifts. Giving daily work instructions to the members of the team. Ensuring te...

The United Nations is an intergovernmental organization to promote international co-operation. A replacement for the ineffective League of Nations, the organization was established on 24 October 1945 Responsibilities Provide leadership to the Team by: Planning assignments for the team members during particular scheduled shifts. Giving daily work instructions to the members of the team. Ensuring t...

United Nations and regional organizations; provides administrative and other support services to the United Nations Environment Programme (UNEP) and the United Nations Human Settlements Programme (UN-Habitat); provides joint and common services to other organizations of the United Nations system in Kenya, as applicable; and manages and implements the programmes of administration, conference servi...