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Customer service jobs. Contact Centre is the Bank s point of contact for handling Inbound and Outbound Calls, Emails and Social Media engagements. The purpose of this role is to provide 24/7 Banking support to our customers on Voice, Email and Social Media with an objective of ensuring all Queries, Requests and Complaints are handled in a timely manner and in line with the I&M Service Standards r...

REF: KET/5/1C/40/208/VOL I B (04/24) ON PERMANENT & PENSIONABLE TERMS Reporting to the Senior Human Resource Officer Job purpose This Job is responsible for timely and accurate salary and pension administration. Key Responsibilities: Maintaining and updating compensation database Compiling accurate pay slips and ensuring all data for payroll is prepared Participating in review of payroll software...

Prudential is one of the world s oldest, largest and strongest insurance companies. We have been helping people plan and protect their families futures for more than 169 years. Role Context The Customer Experience Executive, Premium Administration will be responsible for ensuring high levels of customer satisfaction and retention by executing an effective and efficient premium collection journey ...

JOB DESCRIPTIONJob title:Assistant Finance OfficerDepartment: Finance DepartmentReports to:Finance Officer Duty Station: KakumaClosing Date: 22 Jan 2024 JOB SUMMARYThe Lutheran World Federation, Kenya-Somalia Program - Assistant Finance Officer - Kakuma (Open to Kenya Nationals Only)The Department of World Service (WS) of the Lutheran World Federation (LWF) is the humanitarian and development arm...

ABOUT VILLAGEREACH VillageReach transforms health care delivery to reach everyone, so that each person has the health care needed to thrive. We work with governments, the private sector, partners and communities to build responsive primary health care systems that deliver health products and services to the most-under-reached. Radical collaboration with governments, the private sector and other p...

JOB PURPOSE: The trainees will join a diverse team of professionals in delivering high quality service to customers. Initially successful candidates will undergo a six (6) months intensive training in all departments in the organization. This involves inter-departmental rotation in order to develop familiarity with the organization and its functions. At the end of this period, the trainees will b...

Reporting to the Accountant , the candidate will be responsible for sorting all authorized payments for different payment modes (cash, cheques or RTGS). JOB PURPOSE: Post cash and cheque payments in respective journals and print receipts; Detach cheques, recording them in their respective dispatch registers, and tagging all payments with batch details; Reconcile/ balance daily cash journal for pr...

Reporting to the Finance Manager in the headquarters and Branch Manager in the Branch, the candidate will be responsible for the management of Finances in the headquarters/Branch Office. JOB PURPOSE: Sort all authorized payments for different payment modes (cash or cheques, RTGS); Post cash payments in cash journals and print receipts; Post cheque payments, print the cheques, stamp the documents,...

The Agricultural Employers Association (A.E.A) is a voluntary member based farmer organization registered in 1966 under the Trade Unions Act Cap 233 of the Laws of Kenya as an Association representing the collective interests of employers in the Agricultural Industry in matters connected with employment of labour. SUMMARY The successful candidate will head the engineering department, overseeing m...

The Federation of Kenya Employers (FKE) is the voice of employers in Kenya and the umbrella body that brings together enterprises from all sectors of the economy. The Federation s mandate is to promote the interests of employers and to influence labour and social policy to support enterprise growth and competitiveness in a dynamic global environment. SUMMARY Reporting to the Project Manager, The ...

The Federation of Kenya Employers (FKE) is the voice of employers in Kenya and the umbrella body that brings together enterprises from all sectors of the economy. The Federation s mandate is to promote the interests of employers and to influence labour and social policy to support enterprise growth and competitiveness in a dynamic global environment. SUMMARY Reporting to the Project Manager, FKE ...

The Agricultural Employers Association (A.E.A) is a voluntary member based farmer organization registered in 1966 under the Trade Unions Act Cap 233 of the Laws of Kenya as an Association representing the collective interests of employers in the Agricultural Industry in matters connected with employment of labour. Summary The position is responsible for effective financial management. The respons...

Agricultural Employers Association commonly known as AEA was started in 1962 and registered in 1966 as an Association representing the collective interests of Employers in the Agricultural industry in matters connected with Employment of Labour. The AEA is an affiliate member of KEPSA, KAM and ASNET.The position is responsible for effective financial management. The responsibilities include proce...

Reporting to the Project Manager, The Monitoring and Evaluation Officer (MEO) will be responsible for the design, coordination and implementation of the monitoring, evaluation and learning framework of the Youth Employment and Vocational Training Program. He/she will develop a systematic monitoring framework to improve the qualitative and quantitative data / evidence gathered by the Project.KEY R...

Reporting to the Project Manager, FKE seeks to recruit two project Officers, one who will be based in Nairobi and another in Mombasa to facilitate the achievement of project objectives.KEY RESPONSIBILITIESParticipate in the development of project implementation work plans to prioritize key activities and targets.Ensure that the project activities are implemented efficiently and effectively, adher...

Job Purpose This is the entry and training grade for this cadre. An officer at this level will work under the guidance of a senior officer/authorized officer and will be assigned duties and responsibilities in any of the following functional areas: Key Duties and Responsibilities Processing daily bank transactions and compiling settlement data.Undertaking daily bank reconciliations and control.Ma...

SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients JOB SUMMARY: The overall purpose of this role is to handle all over the counter transactions and ensure accuracy, efficiency and customer delight and generate busine...

I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking. Primary Responsibilities: Process customer transactions. Process in-house cheques. Receive outward cheques, VAT and PAYE payments. Process card payments such as Prepaid, Multi-currency and Narada Card Carry out daily call...

JOB SUMMARY:The overall purpose of this role is to handle all over the counter transactions and ensure accuracy, efficiency and customer delight and generate business leads from daily customer interactions.KEY RESPONSIBILITIES:Operations - 35%Ensure compliance with bank operational and customer care policies and proceduresHandle the following in line with Bank's operating processes.Cash transacti...

SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients. Following approval by the Central Bank of Kenya, the bank started its operations in Kenya in May 2017 and currently has a branch network of 41 branches countrywide ...

At Sidian Bank, we recognize the significant accountability and inherent risks that an entrepreneur takes to make his ideas and dreams a reality. It is for this reason that our mission is to empower entrepreneurs to create wealth through provision of transformational financial solutions that meet entrepreneurs needs and facilitate growth through convenience and choice. JOB PURPOSE The job holder ...

JOB PURPOSEThe job holder will be responsible for supporting the Operations Manager and the Branch Manager to deliver best in class customer service to customers to maximize relationship building through managing the Service Delivery function (Customer Service and Tellering) in the branch to ensure the delivery of quality service to customers, the projection of a professional and warm image, main...

JOB PURPOSEThe job holder will be responsible for supporting the Operations Manager and the Branch Manager to deliver best in class customer service to customers to maximize relationship building through managing the Service Delivery function (Customer Service and Tellering) in the branch to ensure the delivery of quality service to customers, the projection of a professional and warm image, main...

The Central Bank of Kenya is a public institution established under Article 231 of the Constitution of Kenya, 2010. The Bank is responsible for formulating monetary policy to achieve and maintain price stability and issuing currency Job Purpose The Manager will be responsible for designing and delivering the performance management interventions in the Bank. He/She will oversee the implementation ...