Itil service manager jobs

Principle AccountabilitiesOversee resolution of systems related problems specific to Digital Channels. This will involve handling queries from users and resolve or advise them accordingly as well as attending to systems failures to resolve or coordinate the resolution of the problem, liaising with software vendors to resolve systems issues or escalating where necessary.Support Host to Host (H2H),...

Job Description Principle Accountabilities Oversee resolution of systems related problems specific to Digital Channels. This will involve handling queries from users and resolve or advise them accordingly as well as attending to systems failures to resolve or coordinate the resolution of the problem, liaising with software vendors to resolve systems issues or escalating where necessary. Support H...

Housing Finance Company of Kenya was incorporated as the premier mortgage Finance Institution in Kenya licensed under the Banking Act with the CDC and the GoK owning 60% and 40% respectively. Principle Accountabilities Oversee resolution of systems related problems specific to Digital Channels. This will involve handling queries from users and resolve or advise them accordingly as well as attendi...

Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport. Summary The application administrator is responsible for ensuring availability, reliability, security and optimal performance of corporate ...

Are you an experienced and passionate leader with a knack for problem-solving? Do you thrive in a fast-paced environment and possess excellent communication skills? If so, we have the perfect opportunity for you! Our company is currently seeking a highly motivated and skilled Service Desk Manager to join our team.Responsibilities:Lead and manage a team of service desk professionals, providing gui...

The position exists at the Madison Group Limited which has its headquarters in Nairobi. The Group has representation all over Kenya and operates through three subsidiaries in Life Assurance, General Insurance and Fund Management. Overall Responsibility The position provides overall coordination of the Group s ICT projects, directing of shared ICT services, managing ICT risk and overseeing busines...

Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Job Summary To provide specialist advise and support related to applications analysis or services, in order to meet client needs, through the execution of predef...

REF.NOKoTDA/HR76/2024Job PurposeThe Chief Manager, IT & Smart City Solutions is responsible for overseeing, developing and implementation of strategies, overseeing enforcement of service management practices, coordinating general communication and documentation, and overseeing the management of Kenya National Data Centre and smart city solutions.Job SpecificationDuties and ResponsibilitiesOversee...

Job SummaryTo provide specialist advise and support related to applications analysis or services, in order to meet client needs, through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Kenya. Please contact Reward for details.Job DescriptionCore Banking Support AnalystJob Summary / Purpose:The ro...

Job PurposeAn officer at this level will be responsible to Director, Planning and Strategy in provision of Information Communication and Technology (ICT) services in the Hospital.Duties and ResponsibilitiesProvide leadership in the technological Strategy of the hospital to ensure efficient and continuous service delivery to all stakeholders;Lead,directandoverseeInformationTechnologyandInfrastruct...

About the roleFinancialFinancial responsibility for managing and supporting the following to agreed scope, timescales and budgets:Working with the central D&T Finance team to ensure oversight and coordination of the market D&T budget AOP (annual operating plan) and financial O&R (Opportunities and Risks) reporting. Oversight of project budgets for in scope service delivery / enterprise projects a...

KEY RESPONSIBILITIES:Manage and participate in the development and implementation of goals, objectives, policies and priorities for assigned programs. Recommend, develop and administer policies and procedures. Recommend, within divisional policy, appropriate service and staffing levels.Plan, direct, coordinate and review the work plan for Applications Support staff. Assign work activities, projec...

Diageo is the world s leading premium drinks company, a business built on the principles and foundations laid by the giants of our industry. About the role Financial Financial responsibility for managing and supporting the following to agreed scope, timescales and budgets: Working with the central D&T Finance team to ensure oversight and coordination of the market D&T budget AOP (annual operating...

Job DescriptionJob Purpose To provide first level user support across all IT Applications at both Branch and Head Office levels. In addition the Applications Support Specialists will monitor performance of IT Applications and escalate high impact issues to the Manager Digital Payments & Self Service Channels. Key ResponsibilitiesProvide first level support to all users at branch and Head OfficePr...

KEY RESPONSIBILITIES:Manage and participate in the development and implementation of goals, objectives, policies and priorities for assigned programs. Recommend, develop and administer policies and procedures. Recommend, within divisional policy, appropriate service and staffing levels. Plan, direct, coordinate and review the work plan for Applications Support staff. Assign work activities, proje...

Description :Job Title - ICT Manager Service Management Kenya & UgandaDepartment - Digital and Technology or ICTLevel - Mid - Level ManagementAbout the FunctionDiageo Digital & Technology (DT) is a multi-functional, digital delivery function established to liberate and equip markets to deliver the Diageo's Strategic Priorities. This is achieved through:Putting our customers at the heart of delive...

Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya incorporated with effect from January 1, 2016 and all KCB s regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. KEY RESPONSIBILITIES: Manage and participate in t...

Job Description KEY RESPONSIBILITIES Manage and participate in the development and implementation of goals, objectives, policies and priorities for assigned programs. Recommend, develop and administer policies and procedures. Recommend, within divisional policy, appropriate service and staffing levels. Plan, direct, coordinate and review the work plan for Applications Support staff. Assign work a...

Job PurposeTo provide first level user support across all IT Applications at both Branch and Head Office levels. In addition the Applications Support Specialists will monitor performance of IT Applications and escalate high impact issues to the Manager Digital Payments & Self Service Channels. Key ResponsibilitiesProvide first level support to all users at branch and Head OfficeProvide first leve...

Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. Africa is our home, we drive her growth Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. Job Purpose To provide first level user support across all IT Applications...

Key ResponsibilitiesReporting to the Group ICT Manager, the ICT Service Desk Analyst will be responsible for the following tasks;Provide first-line technical support and troubleshooting assistance to internal staff regarding hardware, software, network, and other ICT-related issues.Diagnose and resolve technical problems and escalating complex issues to the appropriate teams when necessary.Catego...

Madison Group Limited is a locally owned financial services holding company that specializes in Insurance and wealth management services. The Group comprises of Madison Life Assurance Kenya Limited, Madison General Insurance Kenya Limited, and Madison Investment Managers Limited. Madison Life Assurance Kenya was originally incorporated under Kenyan Laws in 1988 as Madison Insurance Company Limite...

Description :Job Title - ICT Manager Service Management Kenya & UgandaDepartment - Digital and Technology or ICTLevel - Mid - Level ManagementAbout the FunctionDiageo Digital & Technology (DT) is a multi-functional, digital delivery function established to liberate and equip markets to deliver the Diageo's Strategic Priorities. This is achieved through:Putting our customers at the heart of delive...

Madison Group Limited operates through two insurance subsidiaries in Life and General Businesses and an Investment management subsidiary, all based at the Group Headquarters in Upper Hill, Madison House, Nairobi. Key Responsibilities Reporting to the Group ICT Manager, the ICT Service Desk Analyst will be responsible for the following tasks; Provide first-line technical support and troubleshootin...