Guest Service Manager jobs

At Siaya County Club, we excel in versatile hospitality, meeting diverse needs with our array of services in food, drinks, accommodation, and conferences. Our focus lies in seamlessly blending business and leisure, offering an environment where productivity meets relaxation DEPARTMENT: MANAGEMENT & ADMINISTRATION REPORTS TO: DIRECTOR RESPONSIBILITIES: Oversee Operations: Manage all facets of hote...

DEPARTMENT: MANAGEMENT & ADMINISTRATIONREPORTS TO: DIRECTORRESPONSIBILITIES:Oversee Operations: Manage all facets of hotel operations including daily activities, guest services, food and beverage, and maintenance.Revenue Optimization: Develop and execute strategies to enhance occupancy rates, revenue, and overall profitability.Customer Service Excellence: Uphold high standards of customer service...

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation propertiesJob Description: Assist in overseeing the daily operations of the food and beverage outlets, ensuring high standards of service and quality. Monitor inventory levels and order supplies as needed to maintain optimal stock levels. Ensure compliance with health and safety...

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties Responsibilities Assist in overseeing the daily operations of the food and beverage outlets, ensuring high standards of service and quality. Monitor inventory levels and order supplies as needed to maintain optimal stock levels. Ensure compliance with health and safet...

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties What you will be doing: Solicit group, transient and/or banquet business, and reach consistent achievement of sales objectives Establish parameters, quotes and negotiate prices and seal contracts Participate in tradeshows, conventions and promotional events Maintain a...

Company DescriptionJob DescriptionEXECUTIVE RESPONSIBILITIES & EMPOWERMENTEnsures that all events run smoothly and guests are well looked after from the moment they arrive to the time they leaveEnquires whether guests are satisfied throughout the EventsOffers attentive service to guests, adapting to any constraintsEstablishes good relations with guests, offering advice and fostering customer loya...

As the Hotel Front Office Manager, you will be responsible for ensuring the smooth operation of the front desk, guest services, and reservations in our 4-star hotel. You will lead a team of front desk staff to provide excellent customer service to our guests and ensure that all front office operations run efficiently.Key Responsibilities:Manage and oversee all front office operations including re...

Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.Do what you love, care for the world,...

Position Summary: As the Hotel Front Office Manager, you will be responsible for ensuring the smooth operation of the front desk, guest services, and reservations in our 4-star hotel. You will lead a team of front desk staff to provide excellent customer service to our guests and ensure that all front office operations run efficiently. Key Responsibilities: Manage and oversee all front office ope...

Kingfisher Nest Hotel, located in the heart of Westlands, Nairobi, offers the ultimate urban experience with the exceptional facilities and pristine service. Summary As the Hotel Front Office Manager, you will be responsible for ensuring the smooth operation of the front desk, guest services, and reservations in our 4-star hotel. You will lead a team of front desk staff to provide excellent custo...

Job Description Reporting to the General Manager, the Spa Manager is a Head of Department position, who will be in charge of the opening of the hotel wellness facility (preopening), and managing the operation and business sides of the facility : Establish, direct and maintain the standards of Spa's etiquette and service in all interactions with guests and employees. Consistency and understanding ...

Reporting to the General Manager, the Spa Manager is a Head of Department position, who will be in charge of the opening of the hotel wellness facility (preopening), and managing the operation and business sides of the facility :Establish, direct and maintain the standards of Spa s etiquette and service in all interactions with guests and employees.Consistency and understanding when implementing ...

Corporate Staffing Services is a leading recruitment agency in Kenya providing complete recruitment services. In the last ten years we have been partners to local and foreign businesses looking to hire Kenyan professionals. We have recruited for diverse clients in different sectors and industries. Duties and Responsibilities Ensure the facility is sparkling clean, neat and tidy in all areas at al...

Company DescriptionJob DescriptionOffice and Administration ManagerAs a sales coordinator, you will perform general office duties and support the sales team achieve their set objectives.What is in it for you:Employee benefit card offering discounted rates in Accor worldwideLearning programs through our Academies and the opportunity to earn qualifications while you workOpportunity to develop your ...

Reporting to the General Manager, the Spa Manager is a Head of Department position, who will be in charge of the opening of the hotel wellness facility (preopening), and managing the operation and business sides of the facility :Establish, direct and maintain the standards of Spa's etiquette and service in all interactions with guests and employees.Consistency and understanding when implementing ...

Company DescriptionJob DescriptionAssistant Maintenance ManagerYour leadership as Assistant Maintenance Manager will inspire your team at Fairmont The Norfolk to be brand ambassadors, provide leadership and strategic planning to all departments in support of our service culture, maximize operations and guest satisfaction. You will provide leadership and strategic planning to maintain the hotels' ...

Job DescriptionReporting to the General Manager, the Spa Manager is a Head of Department position, who will be in charge of the opening of the hotel wellness facility (preopening), and managing the operation and business sides of the facility :Establish, direct and maintain the standards of Spa's etiquette and service in all interactions with guests and employees.Consistency and understanding whe...

Location: Kenya Our client, a premier safari company operating several Camps and Lodges across Kenya that offers immersive safari experiences and luxury accommodations is seeking to recruit a Camp Manager. JOB PURPOSE As a Camp Manager, your primary responsibility is to ensure guest satisfaction and oversee staff development within established Quality Standards. You will play a pivotal role in ma...

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties Responsibilities Reporting to the General Manager, the Spa Manager is a Head of Department position, who will be in charge of the opening of the hotel wellness facility (preopening), and managing the operation and business sides of the facility : Establish, direct and...

Location: Kenya Our client, a premier safari company operating several Camps and Lodges across Kenya that offers immersive safari experiences and luxury accommodations is seeking to recruit an Overall Camp Manager. JOB PURPOSE As the Overall Camp Manager, you will oversee and support multiple camp managers ensuring guest satisfaction and staff development in alignment with established quality sta...

Location: Kenya Our client, a premier safari company operating several Camps and Lodges across Kenya that offers immersive safari experiences and luxury accommodations is seeking to recruit an Assistant Camp Manager. JOB PURPOSE As the Assistant Camp Manager, you will ensure guest satisfaction and staff development within the established Quality Standards. KEY DUTIES AND RESPONSIBILITIES Coordina...

1. Guest Services Management: Ensure high standards of customer service are maintained at all times, greeting guests warmly, addressing their inquiries, and resolving any issues or complaints promptly and effectively. Monitor guest feedback and satisfaction scores, implementing measures to improve service quality and exceed guest expectations. Train and coach front desk staff on guest service sta...

Job Description Assistant Maintenance Manager Your leadership as Assistant Maintenance Manager will inspire your team at Fairmont The Norfolk to be brand ambassadors, provide leadership and strategic planning to all departments in support of our service culture, maximize operations and guest satisfaction. You will provide leadership and strategic planning to maintain the hotels' facilities and eq...

The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction. As a sales coordinator, you will perform general ...