Itil service manager jobs

Job Purpose This is a subject matter expert (SME), specialized in distinct areas of card system application, database and intermediary systems. Responsible for the development of card systems, ensures integrations with other systems work seamlessly and fulfils expectations of Application users and customers. Jointly with Vendors, the role does systems upgrade, implements regulatory mandates, does...

I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking. Job Purpose This is a subject matter expert (SME), specialized in distinct areas of card system application, database and intermediary systems. Responsible for the development of card systems, ensures integrations with ot...

KEY RESPONSIBILITIES:Ensuring assigned Problems are resolved within their SLA.Updating and management of the Known Error Database (KEDB)Recording, managing, and advancing the problem by escalating to an elevated level of expertise, if appropriate, by integrating with change management, incident management, and configuration management. Coordinating major Problem reviewWorking with the Senior Mana...

Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya incorporated with effect from January 1, 2016 and all KCB s regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. KEY RESPONSIBILITIES: Ensuring assigned Problems ...

Key Roles and Responsibilities: Stakeholder engagement Internal: Client Success, Support Services Function, GDC Service Operations, Client Managers, Project Management, Service Operations Manager, Technical Services Business Units Managers, Finance and GBS Function. External: Clients, suppliers and/ or vendors. Relationship Management Identifies the communications needs of each stakeholder group ...

About M-Pesa Africa At M-Pesa Africa, we re the heroes that make things happen. We are a united, energetic and passionate team. A place where leaders coach, teams connect, and everyone is empowered to go further, faster. A place where heroes become superheroes; through growth, opportunity, and the chance to work with the best minds in FinTech. We are Africa s largest FinTech providing services to...

About the Role The role of the Service Operations Manager is to govern the service deployed across a subset of Vodafone Markets - Safaricom, Vodacom.The Service Operations Manager will be expected to report to The Service Manager, M-Pesa Africa on deviations from the agreed service levels, capacity changes that affect budgets and any local capability needs that impact on the delivery of the end-t...

Job Description Key Roles and Responsibilities: Stakeholder engagement Internal: Client Success, Support Services Function, GDC Service Operations, Client Managers, Project Management, Service Operations Manager, Technical Services Business Units Managers, Finance and GBS Function. External: Clients, suppliers and/ or vendors. Relationship Management Identifies the communications needs of each st...

Job SummaryWork as part of a DevOps team, apply analysis & testing tools, frameworks, techniques and practices to elicit, define and organize business requirements into user stories. And following this analysis, work collaboratively within squads during design & delivery activity with a specific focus on testing.Overall, Job PurposeThe jobholder will ensure effective design, provision and managem...

Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects. About the Role The role of the Service Operations Manager is to govern...

Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Job Summary Work as part of a DevOps team, apply analysis & testing tools, frameworks, techniques and practices to elicit, define and organize business requireme...

Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance.Job Summary Work as part of a DevOps team, apply analysis & testing tools, frameworks, techniques and practices to elicit, define and organize business requiremen...

Key Roles and Responsibilities:Stakeholder engagementInternal: Client Success, Support Services Function, GDC Service Operations, Client Managers, Project Management, Service Operations Manager, Technical Services Business Units Managers, Finance and GBS Function.External: Clients, suppliers and/ or vendors.Relationship ManagementIdentifies the communications needs of each stakeholder group in co...

The Program Technology and Infrastructure Lead/ Manager will establish strategy and manage the organisation s IT infrastructure, with a focus on system administration, maintenance, and networking. Furthermore, the incumbent will manage databases and security, as well as develop software to support internal and external customers. He or she will be responsible for installing, maintaining, and supp...

The Program Technology and Infrastructure Lead/ Manager will establish strategy and manage the organisation's IT infrastructure, with a focus on system administration, maintenance, and networking. Furthermore, the incumbent will manage databases and security, as well as develop software to support internal and external customers. He or she will be responsible for installing, maintaining, and supp...

Overall Responsibility The ICT Manager position is responsible for overseeing the management of ICT infrastructure, systems, and resources in the Nairobi Regional delegation. They are responsible for managing ICT activities and services in medium-sized operations, in accordance with the regional delegation s ICT strategies. The work may involve streamlining and enhancing infrastructure, implement...

The African Agricultural Technology Foundation (AATF) is a not-for-profit organisation that facilitates and promotes public/private partnerships to access, develop, adapt and deliver appropriate agricultural technologies for sustainable use by smallholder farmers in Sub-Saharan Africa SUMMARY The Program Technology and Infrastructure Lead/ Manager will establish strategy and manage the organisati...

Overall ResponsibilityThe ICT Manager position is responsible for overseeing the management of ICT infrastructure, systems, and resources in the Nairobi Regional delegation. They are responsible for managing ICT activities and services in medium-sized operations, in accordance with the regional delegation's ICT strategies. The work may involve streamlining and enhancing infrastructure, implementi...

Established in 1863, the ICRC operates worldwide, helping people affected by conflict and armed violence and promoting the laws that protect victims of war. An independent and neutral organization, its mandate stems essentially from the Geneva Conventions of 1949. We are based in Geneva, Switzerland, and employ some 14,500 people in more than 80 countries. The ICRC is funded mainly by voluntary d...

Working at NTTKey Roles and Responsibilities:Strategic AlignmentThe Practice Manager will work closely with the top Executive and a variety of internal stakeholders to develop, enable, and ensure the execution of the Cyber Security and related practice strategy. They will align Security business unit specific KPI metrics and reporting across all countries or regions and group project management b...

Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport. Brief Description The application administrator is responsible for ensuring availability, reliability, security and optimal performance of ...

Working at NTT Key Roles and Responsibilities: Strategic Alignment The Practice Manager will work closely with the top Executive and a variety of internal stakeholders to develop, enable, and ensure the execution of the Cyber Security and related practice strategy. They will align Security business unit specific KPI metrics and reporting across all countries or regions and group project managemen...

NTT Ltd. is a leading, global technology services company. In a constantly evolving world, technology doesn t stand still. And nor do we. Every wave of change is an opportunity to transform your business today, so you can reshape the outcomes of tomorrow. As a global technology services provider, we help our people, clients, and communities do great things with technology to enable a more secure ...

Principle Accountabilities Oversee resolution of systems related problems specific to Digital Channels. This will involve handling queries from users and resolve or advise them accordingly as well as attending to systems failures to resolve or coordinate the resolution of the problem, liaising with software vendors to resolve systems issues or escalating where necessary. Support Host to Host (H2H...