it service desk specialist

Serve as the first point of contact for customers seeking technical assistance over the phone or email.Perform remote trouble shooting through diagnostic techniques and pertinent questions.Determine the best solution based on the issue and details provided by customers.Walk the customer through the problem-solving process.Direct unresolved issues to the next level of support personnel.Provide acc...

Brief DescriptionS/he will provide end users with regular updates on the progress of resolving their incidents or fulfilling their requests.Detailed DescriptionServe as the first point of contact for customers seeking technical assistance over the phone or email.Perform remote trouble shooting through diagnostic techniques and pertinent questions.Determine the best solution based on the issue and...

Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport. Summary S/he will provide end users with regular updates on the progress of resolving their incidents or fulfilling their requests. Respons...

With us, you will be Responsible for:Maintain and support point of sale and back-office systemsSupport new store openings, functionality enhancements and upgradesConfigure and maintain computers, POS peripherals, handheld terminals and networking equipment in retail storesProvide first level support to customers' requestsPerform diagnostics of customer issuesResolve customer issues by troubleshoo...

LC Waikiki s journey started in France in 1985, continuing after 1997 as a Turkish brand under the umbrella of LC Waikiki MaÄŸazacÄ lÄ k Hizmetleri Ticaret A.Åž. Today LC Waikiki trades in 506 stores in 23 countries, with the company s philosophy that "Everyone Deserves to Dress Well enabling people to enjoy accessible fashion through quality products at affordable prices. LC Waikiki, which was s...

Background Adam Smith International (ASI) is a global advisory company that works locally to transform lives by making economies stronger, societies more stable, and governments more effective. We work on behalf of governments, foundations and companies that share our ambition to take on the big challenges facing the world. They come to us to develop strategies and to design, deliver and evaluate...

Customer service jobs. Imara Hospital is a fast-growing healthcare facility located in Embu county, that is on track to be the lead healthcare brand in Mt. Kenya in the next few years. The hospital is on a mission to create better lives for people living in underserved areas, by providing affordable world-class healthcare with compassion, through service excellence. The hospital has launched a 10...

Specific Responsibilities for the Evaluation Specialist:The Evaluation Specialist will carry out the Systematic Review of existing project evaluations from the sub-programme and contribute to the overall preparation of the evaluation report.A more detailed allocation of responsibilities between the Principal Evaluator and the Evaluation Specialist will be specified in the inception report. More S...

The United Nations Environment Programme (UN Environment) is the leading global environmental authority that sets the world s environmental agenda, promotes the coherent implementation of the environmental dimension of sustainable development within the United Nations system and serves as an authoritative advocate for the environment. Specific Responsibilities for the Evaluation Specialist: The E...

We support governments, non-profits and the private sector to identify and deliver development and humanitarian programs with pace, certainty and strategic agility. Our role is to give a hand, to generate knowledge, and to create linkages that promote learning and innovation About the Role We are currently seeking qualified candidates for the position of SYSTEMS STRENGTHENING SPECIALIST on the an...

About the RoleWe are currently seeking qualified candidates for the position ofSYSTEMS STRENGTHENING SPECIALISTon the anticipated Kuza Jamii project. The successful candidate will report directly to the CHASP ADVISORY Head of Programs.With the oversight of CHASP's Head of Programs (HoP):In alignment with the KUZA Jamii consortium and the wider organizational strategies and goals,coordinate and ov...

The Terwilliger Centre, for the past five years, has been implementing interventions on housing construction labour, housing construction materials, housing behavior change and housing finance. These interventions have been geared towards catalyzing the housing market system in Kenya to address the 250,000-unit stock annual deficit yet the market can only produce about 50, 000 units per year.2. B...

Overall Responsibility The ICT Manager position is responsible for overseeing the management of ICT infrastructure, systems, and resources in the Nairobi Regional delegation. They are responsible for managing ICT activities and services in medium-sized operations, in accordance with the regional delegation s ICT strategies. The work may involve streamlining and enhancing infrastructure, implement...

Overall ResponsibilityThe ICT Manager position is responsible for overseeing the management of ICT infrastructure, systems, and resources in the Nairobi Regional delegation. They are responsible for managing ICT activities and services in medium-sized operations, in accordance with the regional delegation's ICT strategies. The work may involve streamlining and enhancing infrastructure, implementi...

Established in 1863, the ICRC operates worldwide, helping people affected by conflict and armed violence and promoting the laws that protect victims of war. An independent and neutral organization, its mandate stems essentially from the Geneva Conventions of 1949. We are based in Geneva, Switzerland, and employ some 14,500 people in more than 80 countries. The ICRC is funded mainly by voluntary d...

ObjectivesThe main objective of this consultancy is to conduct a Digital Information Ecosystem Assessment, aimed at building knowledge of digital threats and risks as it relates to digital media and AI, key human rights issues that may be affected or exacerbated by online harmful speech, digital policy gaps and readiness in Kenya.Specific Objectives include:To map and analyze digital sources of i...

Are you looking for an employer who promotes individual excellence and mutual respect in a team-driven culture with a key focus on social empowerment? The Co-operative Bank of Kenya, The Kingdom Bank is the place for those looking to new horizons. To support business growth, the Bank is looking for a talented and highly motivated individual to be part of our ICT team supporting Card systems and a...

The roleThe successful jobholder will be expected to:Ensure that all the Card and E-Channels Systems are properly managed and deliver business results and delightful customer experience.Handle queries from users and resolve them accordingly.Attend to system failure and resolve or coordinate the resolution of the problem.Ensure the well-being of the systems/ housing keeping.Escalate system issues ...

HR Jobs In Kenya. In this role, you will be responsible for executing on muliple HR processes and supporting the HR team across all HR service categories including onboarding, offboarding, Oracle data maintenance, reporting, metrics and more. Develop an in-depth, wing-to-wing knowledge of company HR operations systems & processes. This role requires emphasis on data integrity and analysis to supp...

The Co-operative Bank of Kenya Limited is incorporated in Kenya under the Company Act and is also licensed to do the business of banking under the Banking Act. The Bank was initially registered under the Co-operative Societies Act at the point of founding in 1965. The role The successful jobholder will be expected to: Ensure that all the Card and E-Channels Systems are properly managed and delive...

The International Rescue Committee is a global humanitarian aid, relief and development nongovernmental organization. Scope of Work: The IRC is a leading pioneer of WPE and SRH Integrated programming, as well as violence prevention and response research. The goal of this project is to collaborate with UNFPA on a GBV-SRH Integration Operational Toolkit for humanitarian settings. This will happen t...

The IT Support Specialist III is an advanced position in which the candidate will be dedicated and mission-oriented regarding tasks, projects, and functions related to the position. In addition to reflecting our core values, the ideal candidate enjoys helping others reach their goals, exhibits initiative, and is excellent at critical thinking, solving problems, handling multiple priorities, and c...

Context: The UN Secretary General's Action Agenda on Internal Displacement aims to help internally displaced persons find a durable solution to their displacement, better prevent new displacement crises from emerging and ensure those facing displacement receive effective protection and assistance. Somalia remains at the epicenter of one of the world's largest displacement crises with an estimated...

Overview The Operations Officer will work closely with the senior Operations specialist to ensure smooth operation of the EECA program and office efforts and/or field activities by coordinating day-to -day office administrative activities and providing logistical support for program activities for all the countries where EECA is implemented. She or he is responsible for working with other operati...