it service delivery manager responsibilities

iSON Xperiences is a specialist in proactive customer engagement and customer xperience management, partnering with leading brands to optimize their customer xperience, revenue generation and business process management across the enterprise. About Job The Assistant Manager in collaboration with the Location leadership drive achievement of Service Level Agreement and adherence to customer service...

Location: Kenya Our client, in the Tourism and Travel industry in the region, is seeking to recruit a Reservations Manager. Job Purpose The Reservations Manager will play a crucial role in managing booking processes, optimizing occupancy rates, and ensuring exceptional service delivery to guests and travelers. Key Responsibilities: Reservation System Management: Oversee the operation of reservati...

Aceli Africa is a market-enabling facility to mobilize over $600M in private sector lending for agricultural SMEs in Uganda, Kenya, Rwanda, Tanzania, and Zambia by 2025. To achieve this goal, Aceli Africa provides financial incentives to increase the risk appetite of 40 financial institutions (commercial banks, non-bank financial institutions, and social lenders) to make loans ranging from USD $1...

The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs. JOB PURPOSE STATEME...

Penda Health is an award-winning startup company that is transforming healthcare in East Africa by building a chain of outpatient health clinics that offer evidence-based medical care and unparalleled member experience at surprisingly affordable rates Role Summary: As the Acting Branch Manager, you will work to ensure the overall performance of the branch. The role requires strong leadership, cli...

JOB PURPOSE STATEMENTTo provide leadership to the regional teams to Acquire, Grow & Retain B2C customers (Merchants). The role will guide and manage internal and external teams to meet set volume, value & brand targets leveraging on business insights gained from the market to improve our value proposition delivery.KEY ACCOUNTABILITIES (DUTIES AND RESPONSIBILITIES)Financial (40%)The ability to man...

Flexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support. What makes us a unique Recruitment and...

Gap Recruitment Services Limited is a leading recruitment firm in Kenya where International and local companies find just the right fit talent. Purpose The purpose of this role of Operations Manager is to ensures smooth logistical operations, including transportation, inventory management, and staff safety, to support effective project implementation and organizational efficiency. The holder will...

Rafiki Microfinance Bank is a place where creativity and positive ambition are infectious. We are restless to win, to meet the changing needs of our customers and unlock growth opportunities. Purpose of the Job: Reporting to the Head of Branches, the position will be responsible for business development and operations, ensuring compliance, staff engagement and business acquisition to grow profita...

Epiroc is your partner for mining and infrastructure equipment. We're excited to build on proven expertise and performance with the same people and a bold new drive to make what's good even better. Just like our name Epiroc says, we want to be on top of things. Epiroc means at or on rock, coming from Greek and Latin roots. It reflects our core business, our proximity to customers and the strength...

JOB TITLE: FASHION STORE MANAGER About This Job: Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan. On behalf of our client, we are looking for a competent , skilled, and experienced store manager. Summary Our client is seeking a highly motivated and ski...

Job Title: Operations Manager Reporting To: Country Director Department: Business Support Contract Type : Period 2 Years Fixed Term Number of Positions: 1 position Gross Salary Range: Competitive Job Location: Nairobi, Kenya About: Self Help Africa (SHA) is an international NGO dedicated to the vision of an economically thriving and resilient rural Africa. We have 50 years of experience working w...

ABOUT THE ROLEKey responsibilities for the role include:Collections & Customer engagementPlay a key role as a member of the collections team to ensure collections targets are metPrimary responsibility is the collection of an outstanding debt within agreed deadlinesSupport weekly communication strategies (emails, calls, etc.) to manage and assist in collecting delinquent debtorsEnsure customer que...

Nova Pioneer Education Group is a Pan-African independent school network offering preschool through secondary education for students from ages 3 through 19. We prepare the next generation of leaders and innovators through world-class teaching methods with an emphasis on 21st century skills Key responsibilities for the role include: Collections & Customer engagement Play a key role as a member of ...

Leadership and management of the Country Office Procurement Function (15%)Ensure that CARE Kenya is provided with the procurement management, analysis and support necessary to accomplish its strategic objectives.Lead the procurement department in effective and efficient procurement planning and management of resources.Ensure proper staffing/recruitment to enable the procurement team to manage CAR...

Bristol Park Hospital has been in operation since 2008 and has continued to serve residents of Embakasi and the rest of Nairobi with excellence in healthcare delivery. We pride ourselves in our personalized care with uttermost integrity and respect for our clients. We now have a new branch in Utawala , on the eastern bypass opposite Tumaini Supermarket. Key Responsibilities HR Strategic Planning ...

The Save the Children Fund, commonly known as Save the Children, is an international non-governmental organization that promotes children s rights, provides relief and helps support children in developing countries Role Purpose: The Senior Project Manager for the Shared Services for CRM Project sits within the Project and Change Management Team that is part of the Transformation Delivery Departme...

We are seeking a dynamic leader to join our fast-paced hotel team as the Operations Manager.The Operations Manager will be responsible for overseeing the general hotel operations, quality standards throughout the hotel and provide an excellent experience for maximizing guest's satisfaction and strategic development of the hotel. This role is also responsible for overseeing accommodation, food and...

Job Description: Regional ManagerWe are seeking a dynamic and results-driven Regional Manager to oversee our operations and drive growth in the transportation sector. The ideal candidate will be responsible for identifying business opportunities, managing client relationships, and ensuring operational excellence. This role requires strong leadership skills, excellent communication abilities, and ...

Job Description We are seeking a dynamic leader to join our fast-paced hotel team as the Operations Manager. The Operations Manager will be responsible for overseeing the general hotel operations, quality standards throughout the hotel and provide an excellent experience for maximizing guest s satisfaction and strategic development of the hotel. This role is also responsible for overseeing accomm...

About the Backend Engineer role: The role involves designing, developing, testing, and maintaining internal back end/core services while collaborating with the product managers and front-end developers to turn requirements and design documents into elegant code and delightful user experiences. The successful candidate will ideally be required to start ASAP Key Responsibilities: Design, develop, a...

Flexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support. What makes us a unique Recruitment and...

LOCATION: NAIROBI BUDGET: 60,000 KES GROSS Our client, Sparepap is an early-stage B-B-C e-commerce Company aiming to streamline accessibility to spare parts, accessories and mechanical services for the automotive industry. They are a one-stop digital hub for car spare parts dealers, mechanics and customers in need of car servicing and/or in search of purchasing car parts at an affordable rate. JO...

Role Purpose:The Senior Project Manager for the Shared Services for CRM Project sits within the Project and Change Management Team that is part of the Transformation Delivery Department within Save the Children International. This team is responsible for managing the change management activities and deployment of projects into 60 Country and Regional offices and 29 Member organisations. We suppor...