it service delivery manager jobs

Key Responsibilities.Operational Management:Supervise day-to-day operational activities, including transaction processing, account management, and administrative tasks.Develop and implement operational policies, procedures, and controls to ensure efficiency, accuracy, and compliance with regulations.Monitor operational performance metrics and implement improvements to optimize processes and enhan...

Workforce Africa is a HR solutions provider dedicated in the provision of Human Resource Management services across Africa. Our MISSION is to deliver Business Growth by leveraging on Talent. Key Responsibilities. Operational Management: Supervise day-to-day operational activities, including transaction processing, account management, and administrative tasks. Develop and implement operational pol...

Customer service jobs in Nairobi. Your opportunity Sidel is looking for a self motivated Cluster Customer Success Specialist / Customer Care Manager who will be part of the Customer Management organization reporting to the Lead Customer Care Manager. The incumbent will be responsible for supporting customer requests for emergencies, troubleshooting and technical assistance during the warranty and...

Sidel is looking for a Project Manager Services who acts as the local technical Project Manager to manage and execute non-standard Services project activities, including Packaging, Line Conversion, Molds and Line ImprovementYour MissionUnderstand customer requests and translate his needs.Coordinate with all involved product divisions to provide a full complete solution answering customer needsSup...

Training Program Development: Develop comprehensive training programs and materials for field staff and sales agents, including product knowledge, sales techniques, collection practices and customer service skills.Training Delivery: You will be required to deliver engaging and interactive training sessions with field staff and agents and also audit and ensure continuous improvement of the trainin...

AMG Realtors is a premier real estate company in Kenya. We pride our reputation in our loyal clientele. Responsibilities: Ongoing review of client files to ensure that the correct client engagement procedures are followed by the Relationship Managers ( RM s) and that all the necessary support documentation is obtained at the point of engaging clients. Maintain an organized procedure for obtaining...

Customer Sales and service: - 45%Identify potential sales opportunities with new & existing Customers and subsequently sell and deliver.Identify the opportunity to introduce Product Specialists to Customers and subsequently to ensure delivery and sales.Formulate business development strategies and objectives to meet changing market needs.Monitor the level of complaints and quality of handling of ...

Key ResponsibilitiesDemonstrate strong self-leadership by effectively planning and executing responsibilities.Develop and lead high-performance teams focused on mutual success.Establish challenging performance objectives with the CEO and provide regular, honest feedback to direct reports.Model effective operational practices for high levels of excellence.Ensure compliance with policies and proced...

Voluntary Service Overseas (VSO) is an international development charity 1 with a vision for a "world without poverty" and a mission to "bring people together to fight poverty". VSO recruits professionals to work as volunteers, living and working alongside local populations in developing countries. Founded in 1958, VSO has sent over 50,000 volunteer. As of 2015 VSO worked in 23 countries in Afric...

My 1health is a full-service platform at the forefront of transforming the way patients access specialized healthcare services globally. We are not just redefining healthcare; we are revolutionizing the very experience of it. Summary As the Insurance Manager at My 1Health, you will lead the strategic expansion of our insurance partnerships across Africa, focusing on enhancing our global network o...

As the Insurance Manager at My 1Health, you will lead the strategic expansion of our insurance partnerships across Africa, focusing on enhancing our global network of healthcare providers to support international medical treatments for policyholders. This role is pivotal in building relationships with insurance companies both locally and internationally, ensuring that partnerships are both strate...

Our client, Barizi Data Privacy Services is a trusted data protection service provider that allows you to outsource a range of much needed data protection and related services, to ensure that organizations comply with the Data Protection Laws and Regulations from across the globe. GENERAL MANAGER They are seeking a seasoned and results-oriented leader to join our team as General Manager. You will...

Customer: Placing the customer at the centre of our business and in every activity, we undertake - 50 velop and maintain own contacts with individuals within Customers organisation.Act as principal point of contact in the Relationship Managers absence.Co-ordinate introduction to and from other areas of the Absa Group where appropriate and monitor outcome.Assist in development of and revision of C...

Summit Recruitment & Search was established in 2009 to address the recruitment, mass recruitment, executive search, outsourcing and training needs of companies based in Kenya or wanting to enter the Kenyan, East African, South African and African market Key Responsibilities Demonstrate strong self-leadership by effectively planning and executing responsibilities. Develop and lead high-performance...

Reports to: Legal Manager AMG Realtor is seeking to hire a Customer Service Assistant who will be responsible for providing administrative support to the Legal Department on client documentation. Responsibilities: Ongoing review of client files to ensure that the correct client engagement procedures are followed by the Relationship Managers ( RM s) and that all the necessary support documentation...

Position SummaryReporting to the Chief Executive Officer, the Catering Manager is responsible for planning, organizing, and developing the food and beverage services while meeting client expectations, food and hygiene standards, and financial targets and supporting the functions of the Hospital among the following other responsibilitiesMain DutiesPlanning patient's food and beverage menus in cons...

Admin jobs. Gross Salary: 230-250k,Reports To: C.E.O, Our client is an exporter and distributor of fresh vegetables, fruits and horticultural crops from Kenya. They are looking to hire a General Manager who will direct, administer, and coordinate the internal operational activities of the organization by policies, goals, and objectives established by the Chief Executive Officer and the Board of D...

Tetra Pak East Africa has an exciting opportunity for an experienced Customer Service Representative who will drive order Management and design handling operational performance within a assigned portfolio of customers and work on a continuous improvement approach towards process improvement opportunities. The successful candidate will be based in Nairobi, Kenya and will report to the Customer Ser...

About the role:You will play a crucial role in ensuring that our agents and staff are equipped with the knowledge and skills necessary to meet their KPIs towards measurable business outcomes . This position will require extensive travel within the country.What you would be expected to doTraining Program Development: Develop comprehensive training programs and materials for field staff and sales a...

Formulate and or execute ERP business and user requirements, projects and project plans, requests for proposals, system analysis and design scoping.In liaison with the IT Service Delivery Department, facilitate or provide users with technical support for the ERP system. Liaise with the business teams (Finance, HR and Procurement) in the review, re-engineering and or implementation of ERP Operatio...

Key Requirements:Approve LPOs, Delivery Notes, Goods Received Notes & associated procurement documentation within approval limits in liaison with the finance functionEnsure all PLC transactions are duly authorized, accurately valued, timely recorded and appropriately classified in the accounts payable as well as related inventory system ledgersApprove and manage the procurement, logistics & custo...

Quality management: Sample and visually monitor quality of all import s products, Local manufacturing products, stocks in the trade, received, and ensure all products being dispatched meet the quality requirements and product labeling to comply with country specific quality standards.Analysis: Ensure to drive and guide primary analysis of customer return, field defects and ensure to deliver the a...

The Clinical Resource Consultant is a position in the BD MDS (Medication Delivery Solutions) Medical Affairs organization who is responsible for implementing customer-focused solutions, building relationships with decision makers, HCP consulting & clinical support, and education & training for HCPs to support business goals.The Clinical Resource Consultant will coordinate customer projects with t...

About the role: You will play a crucial role in ensuring that our agents and staff are equipped with the knowledge and skills necessary to meet their KPIs towards measurable business outcomes . This position will require extensive travel within the country. What you would be expected to do Training Program Development: Develop comprehensive training programs and materials for field staff and sale...