It desk officer

Strategy:Contribute to the development and implementation of IT service desk strategies, goals, and objectives aligned with the organization's overall IT strategy.Continuously evaluate and improve IT service desk processes, workflows, and tools to enhance service delivery and efficiency.Operational:Manage and prioritize incoming service requests and incidents, ensuring timely resolution and appro...

IT jobs Nairobi. Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance.Job Ref. No. JLIL215 Role Purpose The Senior Officer Service Desk is...

Job Ref. No. JLIL215Role PurposeThe Senior Officer - Service Desk is responsible for overseeing the efficient and effective delivery of IT support services to internal users. They will play a crucial role in ensuring the smooth operation of the organization's IT systems and infrastructure, managing service requests and incidents, and maintaining high levels of user satisfaction. The Senior Office...

Duties and responsibilities:Prepares and books all meetings for the officer to whom assignedOperates and manages office float for the office to whom assignedOrders and controls office stationery for the office.Manages, administers and coordinates all in-coming and outgoing mails/correspondence.Books appointments/updates and maintains the Diary for the officer to whom assignedPublic relations/Fron...

Customer service jobs. Imara Hospital is a fast-growing healthcare facility located in Embu county, that is on track to be the lead healthcare brand in Mt. Kenya in the next few years. The hospital is on a mission to create better lives for people living in underserved areas, by providing affordable world-class healthcare with compassion, through service excellence. The hospital has launched a 10...

Mount Kenya University (MKU) is a fully fledged chartered university committed to a broad-based, wholistic and inclusive system of education. It has an overall goal of promoting human resource development for society s progressive good. Duties and responsibilities: Prepares and books all meetings for the officer to whom assigned Operates and manages office float for the office to whom assigned Or...

Identify service providers through field visits, information from field teams, meetings, working groups, desk research, social media, and surveys.Create services destined for a map with pins and list of services.Collaborate with the Signpost Product manager, senior editorial officer and the Signpost service mapping working group to improve features and identify bugs/issues with the service mappin...

United Nations and regional organizations; provides administrative and other support services to the United Nations Environment Programme (UNEP) and the United Nations Human Settlements Programme (UN-Habitat); provides joint and common services to other organizations of the United Nations system in Kenya, as applicable; and manages and implements the programmes of administration, conference servi...

Job OverviewIRC is seeking a Service Mapping Officer, based in Hagadera under the direct supervision of the Senior Editorial Officer and will support the Signpost teams in Hagadera, Nairobi, and Kakuma refugee camps on a roving basis. The Service Mapping Officer will ensure the service mapping on assistance and services provided by local, national, International National Organizations (INGOs) and...

Key responsibilitiesMonitor the ICT ServiceDesk and will respond to tickets within agreed SLA. They will identify the nature of incidents, requests, problems and determine appropriate action, priority and escalate if necessary.Manage staff accounts in line with Trócaire starers/leavers/movers processSet up new staff with appropriate client device i.e. laptop, tablet and rebuild client device if n...

Trà caire was set up in 1973 as a charity to express the concern of the Irish Catholic Church for the suffering of people living in the world s poorest regions. Key responsibilities Monitor the ICT ServiceDesk and will respond to tickets within agreed SLA. They will identify the nature of incidents, requests, problems and determine appropriate action, priority and escalate if necessary. Manage st...

The Associate/Operations Officer GBV will be responsible for:Client engagement & implementation of GBV OperationsSupporting the GBV Lead to deliver advisory services on GBV to clients across Africa and globally as relevant. This will include business development, direct advisory to clients, as well as coordinating and delivering support to multiple firms through peer learning platforms and other ...

Responsibility Summary:Network Monitoring.Network infrastructure planning and upgrades.Service Desk Management.Technical support.Successful project implementation.Proactive Risk Management.Documentation and Reporting.Vendor Management and Collaboration.Academic & Professional Qualifications Degree in Computer Science, Computer Engineering or IT related field.Skills/Experience RequiredAt least two...

BANK OF AFRICA KENYA LIMITED (BOA-KENYA) is a commercial bank providing banking services to corporate, SME and retail clientele. Responsibility Summary: Network Monitoring. Network infrastructure planning and upgrades. Service Desk Management. Technical support. Successful project implementation. Proactive Risk Management. Documentation and Reporting. Vendor Management and Collaboration. Requirem...

POSITION SUMMARY:The Accounting Officer will provide accounting and financial services necessary for the continued operations of the organization and will take care of all the important accounting functions of the organization, ensuring that transactions are correctly captured in the most efficient manner and that day-to-day accounting is effectively and efficiently carried out to support the var...

IFC a member of the World Bank Group is the largest global development institution focused on the private sector in emerging markets. We work in more than 100 countries, using our capital, expertise, and influence to create markets and opportunities in developing countries. In fiscal year 2023, IFC committed a record US$43.7 billion to private companies and financial institutions in developing co...

1. Manage patient and visitors queues using the (QMS) queue management system.2. Respond to all incoming calls at the customer care desk and making the appropriate transfers.3. Direct patients to the departments appropriately as recommended by the nurses or doctors.4. Recognize severe cases in need of immediate medical attention and alerting the nurses immediately for the appropriate action to be...

IFC a member of the World Bank Group is the largest global development institution focused on the private sector in emerging markets. We work in more than 100 countries, using our capital, expertise, and influence to create markets and opportunities in developing countries. In fiscal year 2023, IFC committed a record US$43.7 billion to private companies and financial institutions in developing co...

Duties and Accountabilities:The Associate/Operations Officer GBV will be responsible for:Client engagement & implementation of GBV OperationsSupporting the GBV Lead to deliver advisory services on GBV to clients across Africa and globally as relevant. This will include business development, direct advisory to clients, as well as coordinating and delivering support to multiple firms through peer l...

Position Summary: The Accounting Officer will provide accounting and financial services necessary for the continued operations of the organization and will take care of all the important accounting functions of the organization, ensuring that transactions are correctly captured in the most efficient manner and that day-to-day accounting is effectively and efficiently carried out to support the va...

POSITION SUMMARY:The Accounting Officer will provide accounting and financial services necessary for the continued operations of the organization and will take care of all the important accounting functions of the organization, ensuring that transactions are correctly captured in the most efficient manner and that day-to-day accounting is effectively and efficiently carried out to support the var...

Manage patient and visitors' queues using the (QMS) queue management system.Respond to all incoming calls at the customer care desk and making the appropriate transfers.Direct patients to the departments appropriately as recommended by the nurses or doctors.Recognize severe cases in need of immediate medical attention and alerting the nurses immediately for the appropriate action to be taken.Prov...

Position DescriptionThe IT Assistant will play a crucial role within the Kenya Primary Literacy Programme (KPLP) team, offering essential IT support services both at the headquarters and regional offices. This position involves assisting in the setup, operation, and maintenance of IT infrastructure, providing support for office IT systems, and contributing to troubleshooting efforts related to IT...

HIAS is the global Jewish nonprofit organization that protects refugees including women and children, and ethnic, religious, and sexual minorities whose lives are in danger for being who they are. POSITION SUMMARY: The Accounting Officer will provide accounting and financial services necessary for the continued operations of the organization and will take care of all the important accounting func...