JOB DESCRIPTION Reporting to the Chapter Lead IOT Devops, the position holder will be responsible for development, integration, maintenance, and optimization of IOT applications while supporting evolution of the existing services in production. Safaricom IOT solutions include Smart Metering (Water & Power), Telematics, Logistics, Cold Chain Management, SIM Management and several bespoke solutions...
Job Description Mission Statement for the Role: To be the face of Poa Internet, on a daily basis for customers reaching out to us through our omnichannel customer experience channels. Overall Responsibility: Receive, document and resolve inbound requests from customers, through all our inbound communication channels- voice, whatsapp, social media and chat on a daily basis. Key SMART Results for A...
Mission Statement for the Role:To be the face of Poa Internet, on a daily basis for customers reaching out to us through our omnichannel customer experience channels.Overall Responsibility:Receive, document and resolve inbound requests from customers, through all our inbound communication channels- voice, whatsapp, social media and chat on a daily basis.Key SMART Results for A-Player SuccessPoa c...
Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects. ABOUT JOB Reporting to the Chapter Lead IOT Devops, the position holde...
We believe EVERYONE in the world deserves access to the internet and affordable communications. Communications have an incredibly positive impact on improving the lives of individuals and accelerating the economic and social growth of developing countries; yet 4.4 billion people around the world are still unconnected and many more are poorly serviced. At poa! we believe everyone deserves access t...
We believe EVERYONE in the world deserves access to the internet and affordable communications. Communications have an incredibly positive impact on improving the lives of individuals and accelerating the economic and social growth of developing countries; yet 4.4 billion people around the world are still unconnected and many more are poorly serviced. At poa! we believe everyone deserves access t...
Job Description Mission Statement for the Role: To drive a kaizen culture by providing ongoing support from a quality improvement perspective. Overall Responsibility: Implement/develop relevant service levels quality assessment guidelines. Support in training new and existing agents on product knowledge plus expected service level standards & performing refresher trainings on a need basis. Provid...
Mission Statement for the Role:To drive a kaizen culture by providing ongoing support from a quality improvement perspective.Overall Responsibility:Implement/develop relevant service levels quality assessment guidelines.Support in training new and existing agents on product knowledge plus expected service level standards & performing refresher trainings on a need basis.Provide periodic quality dr...
Job Description Mission Statement for the Role: Responsible for delivering the assigned customer growth targets within their specific defined geography within the territory. Overall Responsibility: Make sales and hit the sale number! Be part of the team aiming to deliver over 100% of the total company sales. Location: Mombasa West (Changamwe, Magongo,Chaani, Migadini,Mikindani, Jomvu, Aldina, Mir...
Mission Statement for the Role:Responsible for delivering the assigned customer growth targets within their specific defined geography within the territory.Overall Responsibility:Make sales and hit the sale number! Be part of the team aiming to deliver over 100% of the total company sales.Location:Mombasa West (Changamwe, Magongo,Chaani, Migadini,Mikindani, Jomvu, Aldina, Miritini)Key SMART Resul...
Poa! internet is the fastest growing and highly innovative ISP in Kenya. The company was founded in 2014 with a vision to provide internet in every home in Africa. At poa! We believe by empowering people, we can actively drive digital inclusion in these markets. We deploy a cost-effective internet service in Kenya, with the aim of providing affordable access to content and Internet to low-income ...
We believe EVERYONE in the world deserves access to the internet and affordable communications. Mission Statement for the Role: To be the face of Poa Internet, on a daily basis for customers reaching out to us through our omnichannel customer experience channels. Overall Responsibility: Receive, document and resolve inbound requests from customers, through all our inbound communication channels- ...
We believe EVERYONE in the world deserves access to the internet and affordable communications. Mission Statement for the Role: To drive a kaizen culture by providing ongoing support from a quality improvement perspective. Overall Responsibility: Implement/develop relevant service levels quality assessment guidelines. Support in training new and existing agents on product knowledge plus expected ...
Mission Statement for the Role:Level 2 in-depth troubleshooting and back-end analysis with the aim of providing solutions and recommendations for both customer and technical related incidents.Overall Responsibility:To address and resolve technical escalations from the contact center, support field service partners and follow up on network downtimes with the NOC team.Financial:NonePeople:Individua...
We believe EVERYONE in the world deserves access to the internet and affordable communications. Communications have an incredibly positive impact on improving the lives of individuals and accelerating the economic and social growth of developing countries; yet 4.4 billion people around the world are still unconnected and many more are poorly serviced. At poa! we believe everyone deserves access t...
Be proactive with customer success by driving regular audits as per the SLA expectations - By the end of Q2 2024Ensure customer support is a high performing team by conducting and highlighting training needs analysis (TNAs) and support in refresher training on a need basis - By the end of Q2 2024Develop our representatives into the best customer service team in the industry by tracking their perf...
1. Drive attainment of monthly sales targets: Month 1 : 10 sales, Month 2: 15 sales, Month 3: 20 sales.2. Source at least 20 prospective customer visits on a daily basis and develop a sales funnel of customers categorized into Freshsales system as follows: Hot Leads : 20%, Warm Leads: 30%, Cold Leads: 40% and Paid Customers: 10%.3. Marketing Material Utilization: Drive 12 fliers per sale and must...
1. Drive attainment of monthly sales targets: Month 1 : 10 sales, Month 2: 15 sales, Month 3: 20 sales.2. Source at least 20 prospective customer visits on a daily basis and develop a sales funnel of customers categorized into Freshsales system as follows: Hot Leads : 20%, Warm Leads: 30%, Cold Leads: 40% and Paid Customers: 10%.3. Marketing Material Utilization: Drive 12 fliers per sale and must...
1. Drive attainment of monthly sales targets: Month 1 : 10 sales, Month 2: 15 sales, Month 3: 20 sales.2. Source at least 20 prospective customer visits on a daily basis and develop a sales funnel of customers categorized into Freshsales system as follows: Hot Leads : 20%, Warm Leads: 30%, Cold Leads: 40% and Paid Customers: 10%.3. Marketing Material Utilization: Drive 12 fliers per sale and must...
Mission Statement for the Role:To own the end to end technical and operational delivery of the company's Environmental, Social and Governance (ESG) plan. Ensure that ESG is well documented and engrained in our everyday business.Overall Responsibility:ESGFinancial:Project CAPEX/OPEXPeople:None at the momentKey SMART Results for A-Player Success - Target, Year 1Understand current state of ESG withi...
Mission Statement for the Role:Innovation is at the core of Poa's ability to scale rapidly and cost-effectively, product development plays a crucial part in that. The mission for the product manager is to own the end to end delivery of product features and roadmap continually driving efficiencies and innovations to meet our strategic goals. Overall Responsibility:The Product Manager will work on ...
We believe EVERYONE in the world deserves access to the internet and affordable communications. Communications have an incredibly positive impact on improving the lives of individuals and accelerating the economic and social growth of developing countries; yet 4.4 billion people around the world are still unconnected and many more are poorly serviced. At poa! we believe everyone deserves access t...
Job DescriptionWe are looking to grow our team and engage a highly motivated and passionate IT Officer who will work closely with the team to drive and deliver on the Fairmont promise, turning moments into memories.Manage and administer Information system including all computers, servers, internet, e-mail server and local and wide area networks.Serve as a resource for other technicians and users ...
We are looking to fill the position of an Information Technology Administrator, the ideal candidate will be responsible for designing,organizing and supporting the company computer systems.Designing and installing LANs,WANs,internet and intranet systems,telephones,DSTV and CCTV systems.
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