Institute of customer experience management

Job Purpose: The job holder will be responsible for fostering a culture of engagement, satisfaction, and productivity among staff in the Bank. He/she will lead initiatives to enhance the overall employee experience, drive retention, and promote a positive workplace environment in line with the HR Strategy. Key Duties and Responsibilities: Technical and Operational Responsibilities Develop and imp...

Job Description Job Purpose: The job holder will be responsible for fostering a culture of engagement, satisfaction, and productivity among staff in the Bank. He/she will lead initiatives to enhance the overall employee experience, drive retention, and promote a positive workplace environment in line with the HR Strategy. Key Duties and Responsibilities: Technical and Operational Responsibilities...

Remuneration and BenefitsBasic Salary Scale: KShs. 192,034 KShs. 249,644 P.M.;House Allowance: KShs. 60,000 P.M.Commuter Allowance: KShs. 21,000 P.M.Annual Leave Allowance: KShs.12,500 P.A.Medical Cover and Other Allowances: As provided by KMFRITerms of Service: Permanent and Pensionable.Job SpecificationsDuties and responsibilities of the officer will entail:Commercialization of research outputs...

JUMIA is an e-commerce startup with an aim to mimic Amazon s success by delivering a wide range of items, from toys to generators across the African continent. Shortly after the startup of the business in Nigeria, JUMIA launched warehouses in four other growing countries which include: Egypt, Morocco, Kenya and Cote d Ivoire. Key Responsibilities Review current customer service processes and coll...

Purpose The job holder is responsible for the overall management of the Branch operations to achieve and maintain good customer relations, operational efficiency and compliance with operational guidelines and procedures. Primary Responsibilities Conduct daily, weekly and monthly review of operations reports to ensure exceptions are acted upon or escalated within acceptable time frames. Approve ne...

Remuneration and Benefits Basic Salary Scale: KShs. 192,034 KShs. 249,644 P.M.; House Allowance: KShs. 60,000 P.M. Commuter Allowance: KShs. 21,000 P.M. Annual Leave Allowance: KShs.12,500 P.A. Medical Cover and Other Allowances: As provided by KMFRI Terms of Service: Permanent and Pensionable. Job Specifications Duties and responsibilities of the officer will entail: Commercialization of researc...

Job Description Job Purpose The Manager will be responsible for designing and delivering the performance management interventions in the Bank. He/She will oversee the implementation of performance management programmes across the Bank. Key Duties and Responsibilities Strategic Responsibilities Actively participate in the development, implementation and execution of strategic talent management pro...

Job Description Job Purpose The Deputy Manager will support the Manager to design and deliver the performance management initiatives of the Bank. He/She will oversee the implementation of performance management programmes across the Bank. Key Duties and Responsibilities Strategic Responsibilities Contribute, as a member of the HR Department s management team, to the development and delivery of th...

Job Purpose The Manager will be responsible for designing and delivering the performance management interventions in the Bank. He/She will oversee the implementation of performance management programmes across the Bank. Key Duties and Responsibilities Strategic Responsibilities Actively participate in the development, implementation and execution of strategic talent management programs and plans ...

Job Purpose The Deputy Manager will support the Manager to design and deliver the performance management initiatives of the Bank. He/She will oversee the implementation of performance management programmes across the Bank. Key Duties and Responsibilities Strategic Responsibilities Contribute, as a member of the HR Department s management team, to the development and delivery of the Bank s human r...

Job Description KEY RESPONSIBILITIES Responsible for implementation and operationalization of an Editorial Policy to guide the operations of the publication. Tasked with implementation and operationalization of editing styles and guide to ensure consistency and quality of publication. Participate in the development of an annual calendar and carry out Monthly review of the themes and cover persona...

The Central Bank of Kenya is a public institution established under Article 231 of the Constitution of Kenya, 2010. The Bank is responsible for formulating monetary policy to achieve and maintain price stability and issuing currency Job Purpose The Manager will be responsible for designing and delivering the performance management interventions in the Bank. He/She will oversee the implementation ...

Job Description KEY RESPONSIBILITIES Formulate and execute of marketing plans in liaison with Unit Managers and other Functional Heads. Timely development, processing and dispatch of marketing materials such as brochures, flyers, posters and card to the user units. Generate live leads and make follow ups to be able to convert them into business Implement Institute s marketing policy at the user U...

KEY RESPONSIBILITIESFormulate and execute of marketing plans in liaison with Unit Managers and other Functional Heads.Timely development, processing and dispatch of marketing materials such as brochures, flyers, posters and card to the user units.Generate live leads and make follow ups to be able to convert them into businessImplement Institute's marketing policy at the user Unit to ensure total ...

Job Description Key Responsibilities Market and sell open training, consultancies and in-house trainings for the SME department to both potential and existing clients. Initiate client/prospect meetings for new sales opportunities through booking appointments. Interface with existing strategic customers to solidify mutual expectations of performance and growth. Enhance relationship management for ...

The Central Bank of Kenya is a public institution established under Article 231 of the Constitution of Kenya, 2010. The Bank is responsible for formulating monetary policy to achieve and maintain price stability and issuing currency Job Purpose The Deputy Manager will support the Manager to design and deliver the performance management initiatives of the Bank. He/She will oversee the implementati...

Role ContextThe Product Manager will be responsible for the end-to-end management of products during their life cycle at PLAK inclusive of product development, product reviews and product closure. They will also be responsible for reviewing and optimizing the company's reinsurance arrangements. The role will also include preparation and review of reports on various technical issues to internal an...

The Kenya Institute of Management (KIM) is a membership based non-profit making professional management organization committed to the promotion of excellence and integrity in the practice of management. KEY RESPONSIBILITIES Responsible for implementation and operationalization of an Editorial Policy to guide the operations of the publication. Tasked with implementation and operationalization of e...

KEY RESPONSIBILITIESFormulate and execute of marketing plans in liaison with Unit Managers and other Functional Heads.Timely development, processing and dispatch of marketing materials such as brochures, flyers, posters and card to the user units.Generate live leads and make follow ups to be able to convert them into businessImplement Institute's marketing policy at the user Unit to ensure total ...

Training Reservations Officer Location: Tala Road, Runda, Off Kiambu Road. Job type: Fulltime Indepth Research Institute is a global training and professional services firm that partners with organizations to enhance productivity, performance, sustainability and overall success. Job Summary We are seeking a detail-oriented and organized Training Reservations Officer to facilitate the smooth opera...

Equity Bank is one of the region s leading banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern and inclusive financial services that maximize their opportunities. With a strong footprint in Kenya, Uganda, Tanzania, Rwanda, South Sudan and DRC Congo, Equity Bank is now home to over 12 million customers the largest ...

Kenya Institute of Supplies Management is a national body for professionals in the practice of procurement and supplies management in Kenya. The Institute draws its mandate from the Supplies Practitioners Management Act No.17 of 2007 Job Summary: The Internal Auditor will be mandated to provide the Institute with independent, objective assurance and consulting services to add value to and improve...

Key ResponsibilitiesMarket and sell open training, consultancies and in-house trainings for the SME department to both potential and existing clients.Initiate client/prospect meetings for new sales opportunities through booking appointments.Interface with existing strategic customers to solidify mutual expectations of performance and growth.Enhance relationship management for new and existing bus...

The Kenya Institute of Management (KIM) is a membership based non-profit making professional management organization committed to the promotion of excellence and integrity in the practice of management. KEY RESPONSIBILITIES Formulate and execute of marketing plans in liaison with Unit Managers and other Functional Heads. Timely development, processing and dispatch of marketing materials such as b...