inbound service

In this pivotal role, you will be the architect of strategic direction and operational excellence in our warehouse and logistics operations.As the coordinator behind our inbound logistics, you will orchestrate seamless coordination with clearing agents, customs authorities, and government bodies to ensure the smooth flow of goods across borders.Your expertise will be instrumental in executing dut...

Schneider Electric is the global specialist in energy management and automation. With revenues of â 26.6 billion in FY2015, our 185,000 employees serve customers in over 100 countries, helping them to manage their energy and process in ways that are safe, reliable, efficient and sustainable. Duties & Responsibilities Preferred & backup agents for Top Customers in East Africa. Be the single point ...

In this pivotal role, you will be the architect of strategic direction and operational excellence in our warehouse and logistics operations. As the coordinator behind our inbound logistics, you will orchestrate seamless coordination with clearing agents, customs authorities, and government bodies to ensure the smooth flow of goods across borders. Your expertise will be instrumental in executing d...

In this pivotal role, you will be the architect of strategic direction and operational excellence in our warehouse and logistics operations. As the coordinator behind our inbound logistics, you will orchestrate seamless coordination with clearing agents, customs authorities, and government bodies to ensure the smooth flow of goods across borders. Your expertise will be instrumental in executing d...

M-KOPA s mission is to make high quality energy affordable to everyone. OUR GROWTH SO FAR M-KOPA has connected more than 400,000 homes in Kenya,Tanzania and Uganda to solar power with over 550 new homes being added every day. About Job In this pivotal role, you will be the architect of strategic direction and operational excellence in our warehouse and logistics operations. As the coordinator beh...

M-KOPA s mission is to make high quality energy affordable to everyone. OUR GROWTH SO FAR M-KOPA has connected more than 400,000 homes in Kenya,Tanzania and Uganda to solar power with over 550 new homes being added every day. Summary In this pivotal role, you will be the architect of strategic direction and operational excellence in our warehouse and logistics operations. As the coordinator behin...

Mission Statement for the Role:Exceed your sales numbers through exceptional telephone salesmanship, creating leads, initiating prospect calls and establishing ongoing rapport with existing and potential customers. Be part of the team that's aiming to deliver over 60% of the total sales into the company.Overall Responsibility:Make sales and hit the number! Be part of the team that aims to deliver...

Mission Statement for the Role: Exceed your sales numbers through exceptional telephone salesmanship, creating leads, initiating prospect calls and establishing ongoing rapport with existing and potential customers. Be part of the team that's aiming to deliver over 60% of the total sales into the company. Overall Responsibility: Make sales and hit the number! Be part of the team that aims to deli...

The Client Relations Officer is responsible for facilitating the day- to-day communication between our clients and our Laboratory, ensuring exceptional client experience, and cultivating long-term client relationships with Cerba Lancet Kenya. The Officer will also maintain public relations with existing and prospective clients on behalf of Cerba Lancet by handling inbound and outbound queries fro...

Brief DescriptionThe overall purpose of this role is to lead a team of customer excellence centre agents to provide superior customer experience while handling inbound and outbound contacts. The incumbent will be the point of contact for all team members. Key objective isto drive revenue, develop team and ensure adherence to set quality standards and service level expectations for business impact...

Providing personalized Customer Service to both internal/external Customers to achieve high-standard professional level of Customer ExperienceAnswering inbound calls in order for KQ to be accessible to our customers and to assist customers with their inquiriesEducating our Customers on the products and services offered by KQ in order to build an interest and subsequent SaleProviding Customer feed...

Real-time and/or intra-day management of resources to ensure an accurate number of resources are scheduled appropriately and are available to support a forecasted volume of inbound and outbound calls required to meet service levels.Monitor all contact and communication center sites, as well as adjust intra-day forecasts derived from business drivers to determine required staffing levels by projec...

Cerba Lancet Kenya Limited offers valuable diagnostic, monitoring, and screening procedures through independent laboratory facilities or in collaboration with other institutions and organizations, ranging from widely known to specialized and esoteric tests Summary The Client Relations Officer is responsible for facilitating the day- to-day communication between our clients and our Laboratory, ens...

Job DescriptionA 24/7 inbound and outbound Voice Branch role tasked with timely response, resolution of customer queries and complaints raised by clients via telephone, email and social media as well as cross sell and retention of customers. QualificationsMinimum QualificationsType of Qualification: First DegreeField of Study: Business CommerceExperience RequiredClient CoveragePersonal and Privat...

Job DescriptionAs a Realtime Analyst, you will work closely with Operations, to help monitor Incoming volumes In Queues, report on Daily attendance schedule adherence of Agents in real-time, ensuring optimum service levels are achieved to deliver consistent performance.Roles and ResponsibilitiesReal-time and/or intra-day management of resources to ensure an accurate number of resources are schedu...

Brief DescriptionTo play a vital role, liaising with our customers in an endeavour to provide Superior Quality Customer Excellence and Support always so as to acquire and retain our customers. Responsible for carrying out Reservations/Ticketing & Sales, as well as promote KQ Products/Services.Detailed DescriptionProviding personalized Customer Service to both internal/external Customers to achiev...

Mission Statement for the RoleTo be the face of Poa Internet on a daily basis for customers reaching out to us through our omni-channel customer experience avenues.Overall ResponsibilityReceive, document and resolve inbound requests from customers, through all our inbound communication channels- voice, Whats App, Facebook, twitter and chat on a daily basis.Key CompetenciesClear, empathetic writte...

Mission Statement for the Role To be the face of Poa Internet on a daily basis for customers reaching out to us through our omni-channel customer experience avenues. Overall Responsibility Receive, document and resolve inbound requests from customers, through all our inbound communication channels- voice, Whats App, Facebook, twitter and chat on a daily basis. Key Competencies Clear, empathetic w...

Calltronix Contact & Training Centre is a business communication and collaboration process automation company that utilizes the latest technologies and best industry practices to improve productivity, efficiency and accountability within organizations. Summary As a Realtime Analyst, you will work closely with Operations, to help monitor Incoming volumes In Queues, report on Daily attendance sched...

Team LeaderResponsibilities * Achieve operational excellence in all aspects of procedures and processes undertaken to ensure satisfactory audit ratings by familiarizing the team on and fully complying with the departmental & organizational operation policies, procedures and relevant regulations & legislation aligned to the industry in responding to and resolving any queries relating to the unit's...

Duties and responsibilities:Managing large amounts of inbound calls in a timely mannerFollowing current procedures when transferring a call to another member of staff for specialist advice.Ensuring that customers are advised of alternative communication methods.Identifying customers' needs, clarifying information, and providing solutions and/or alternativesKeep record of all calls received in our...

Mount Kenya University (MKU) is a fully fledged chartered university committed to a broad-based, wholistic and inclusive system of education. It has an overall goal of promoting human resource development for society s progressive good. Duties and responsibilities: Managing large amounts of inbound calls in a timely manner Following current procedures when transferring a call to another member of...

Mission Statement for the Role:Exceed your sales numbers through exceptional telephone salesmanship, creating leads, initiating prospect calls and establishing ongoing rapport with existing and potential customers. Be part of the team that's aiming to deliver over 60% of the total sales into the company.Overall Responsibility:Make sales and hit the number! Be part of the team that aims to deliver...

Customer service jobs. Contact Centre is the Bank s point of contact for handling Inbound and Outbound Calls, Emails and Social Media engagements. The purpose of this role is to provide 24/7 Banking support to our customers on Voice, Email and Social Media with an objective of ensuring all Queries, Requests and Complaints are handled in a timely manner and in line with the I&M Service Standards r...