inbound jobs

Real-time and/or intra-day management of resources to ensure an accurate number of resources are scheduled appropriately and are available to support a forecasted volume of inbound and outbound calls required to meet service levels.Monitor all contact and communication center sites, as well as adjust intra-day forecasts derived from business drivers to determine required staffing levels by projec...

Providing personalized Customer Service to both internal/external Customers to achieve high-standard professional level of Customer ExperienceAnswering inbound calls in order for KQ to be accessible to our customers and to assist customers with their inquiriesEducating our Customers on the products and services offered by KQ in order to build an interest and subsequent SaleProviding Customer feed...

Banking jobs in Nairobi. About Standard Bank Group Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. Africa is our home, we drive her growth Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the primary g...

Job DescriptionA 24/7 inbound and outbound Voice Branch role tasked with timely response, resolution of customer queries and complaints raised by clients via telephone, email and social media as well as cross sell and retention of customers. QualificationsMinimum QualificationsType of Qualification: First DegreeField of Study: Business CommerceExperience RequiredClient CoveragePersonal and Privat...

Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. Africa is our home, we drive her growth Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value Summary A 24/7 inbound and outbound Voice Branch role tasked with timely re...

Job DescriptionAs a Realtime Analyst, you will work closely with Operations, to help monitor Incoming volumes In Queues, report on Daily attendance schedule adherence of Agents in real-time, ensuring optimum service levels are achieved to deliver consistent performance.Roles and ResponsibilitiesReal-time and/or intra-day management of resources to ensure an accurate number of resources are schedu...

JOB OUTLINE:The Marketing Assistant will provide a wide range of Marketing support and research assistance to the business. Also responsible for qualifying leads, handle any inbound customer communications and generate new opportunities (from incoming enquiries, lapsed customers and outbound telephone campaigns) that will result in new business for Mantrac Kenya Limited.MAIN DUTIES AND RESPONSIBI...

Brief DescriptionTo play a vital role, liaising with our customers in an endeavour to provide Superior Quality Customer Excellence and Support always so as to acquire and retain our customers. Responsible for carrying out Reservations/Ticketing & Sales, as well as promote KQ Products/Services.Detailed DescriptionProviding personalized Customer Service to both internal/external Customers to achiev...

Job Position Sales Consultant About the CompanyThe company is an exclusive freelancer platform with the largest network of top freelancers in the UAE. They are looking for Sales Professionals to develop contact with prospective candidates/clients who have expressed an interest to enrol for the freelance visa through the organization.Job Description:Explain the process briefly over the phone and s...

To play a vital role, liaising with our customers in an endeavour to provide Superior Quality Customer Excellence and Support always so as to acquire and retain our customers. Responsible for carrying out Reservations/Ticketing & Sales, as well as promote KQ Products/Services. Detailed Description Providing personalized Customer Service to both internal/external Customers to achieve high-standard...

Calltronix Contact & Training Centre is a business communication and collaboration process automation company that utilizes the latest technologies and best industry practices to improve productivity, efficiency and accountability within organizations. Summary As a Realtime Analyst, you will work closely with Operations, to help monitor Incoming volumes In Queues, report on Daily attendance sched...

Assisting in the formulation and management of strategies to build a lasting digital connection with consumers. Keeping abreast with the latest digital trends and best practices and ensure that the same is adopted as part of our operations. Assisting in preparing and managing monthly, quarterly and annual budgets for the marketing department. Planning and setting goals/objectives for the departme...

Mantrac Kenya Ltd. is the sole authorized dealer for Caterpillar Products in Kenya. Mantrac Kenya Ltd. distributes and supports the full range of CAT construction equipment including Wheel Loaders, Skid Steer oaders, Dump Articulated Trucks, Backhoe Loaders, Excavators, Motor Graders, Track-TypeTractors, BCP products JOB OUTLINE: The Marketing Assistant will provide a wide range of Marketing supp...

Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency head quartered in Kenya providing outstanding talent to a wide range of companies and NGOs in various business sectors across Africa.Our client, a company working with Veterinary products, is seeking an to join their team. The successful candidate will be responsible for conducting telesales calls to engage ...

Team LeaderResponsibilities * Achieve operational excellence in all aspects of procedures and processes undertaken to ensure satisfactory audit ratings by familiarizing the team on and fully complying with the departmental & organizational operation policies, procedures and relevant regulations & legislation aligned to the industry in responding to and resolving any queries relating to the unit's...

Coordinating warehouse activities including value addition, container stuffing operations, and ensuring producer and JFM teas are kept safe and secure.Preparing out-turn reports, stocking out, generation of weight notes, and monitoring the inbound & outbound activities from the warehouse.Being at the center of supervision of labor and evaluating their utilization for effective labor cost control....

Qualify and disqualify inbound mid-market leads.Establish initial contact with multiple contacts at target accounts using a multichannel approach (phone, email, social & video).Leverage your creativity and critical thinking skills to come up with effective messages and touchpoints to convert account intent signals into a conversation.Qualify target accounts by uncovering customer needs, pain poin...

Mission Statement for the Role:Exceed your sales numbers through exceptional telephone salesmanship, creating leads, initiating prospect calls and establishing ongoing rapport with existing and potential customers. Be part of the team that's aiming to deliver over 60% of the total sales into the company.Overall Responsibility:Make sales and hit the number! Be part of the team that aims to deliver...

Customer service jobs. Contact Centre is the Bank s point of contact for handling Inbound and Outbound Calls, Emails and Social Media engagements. The purpose of this role is to provide 24/7 Banking support to our customers on Voice, Email and Social Media with an objective of ensuring all Queries, Requests and Complaints are handled in a timely manner and in line with the I&M Service Standards r...

Qualify and disqualify inbound mid-market leads.Establish initial contact with multiple contacts at target accounts using a multichannel approach (phone, email, social & video).Leverage your creativity and critical thinking skills to come up with effective messages and touchpoints to convert account intent signals into a conversation.Qualify target accounts by uncovering customer needs, pain poin...

Mission Statement for the RoleTo be the face of Poa Internet on a daily basis for customers reaching out to us through our omni-channel customer experience avenues.Overall ResponsibilityReceive, document and resolve inbound requests from customers, through all our inbound communication channels- voice, Whats App, Facebook, twitter and chat on a daily basis.Key CompetenciesClear, empathetic writte...

I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking. JOB PURPOSE Contact Centre is the Bank s point of contact for handling Inbound and Outbound Calls, Emails and Social Media engagements. The purpose of this role is to provide 24/7 Banking support to our customers on Voice...

We believe EVERYONE in the world deserves access to the internet and affordable communications. Communications have an incredibly positive impact on improving the lives of individuals and accelerating the economic and social growth of developing countries; yet 4.4 billion people around the world are still unconnected and many more are poorly serviced Mission Statement for the Role: Exceed your sa...

What your day will look likeHandle inbound customer inquiries across email, phone and chatExecute outbound sales & marketing campaignsTravel to events and conferences worldwide, presenting on booths and driving face-to-face marketing and sales opportunitiesCollaborate across multiple teams and senior stakeholders to drive resultsWork directly with marketing on campaignsResearch information about ...