im bank kenya

Customer service jobs. Contact Centre is the Bank s point of contact for handling Inbound and Outbound Calls, Emails and Social Media engagements. The purpose of this role is to provide 24/7 Banking support to our customers on Voice, Email and Social Media with an objective of ensuring all Queries, Requests and Complaints are handled in a timely manner and in line with the I&M Service Standards r...

Driving Business Performance 50 velopment and implementation of business strategies to deliver performance and growth targets of the Cluster.Interpret overall Retail and Business Banking strategies into implementable plans and communicate to the branches in the cluster.Define, agree and implement with branch management throughout the cluster the necessary strategies and processes in respect of se...

Job PurposeThe position is responsible for processing cash receipts, cash payments, cheque receipts and VAT payments as well as prepaid and multi-currency cards, credit cards and in-house cheques accurately to achieve good customer service, quick transaction turnaround time while offering the best service, mitigating the risks such as cash shortages and adhering to standard operating proceduresPr...

I&M Bank is a leading Commercial bank headquartered in Kenya with a growing regional presence. The Bank offers a wide range of commercial banking and financial products and services and prides itself on introducing innovative products and services based on the needs of its customers. We are seeking to recruit a competent and highly motivated individual with extensive experience and abilities to s...

I&M Bank is a leading Commercial bank headquartered in Kenya with a growing regional presence. The Bank offers a wide range of commercial banking and financial products and services and prides itself on introducing innovative products and services based on the needs of its customers. We are seeking to recruit a competent and highly motivated individual with extensive experience and abilities to s...

Job PurposeThis is a subject matter expert (SME), specialized in distinct areas of card system application, database and intermediary systems. Responsible for the development of card systems, ensures integrations with other systems work seamlessly and fulfils expectations of Application users and customers. Jointly with Vendors, the role does systems upgrade, implements regulatory mandates, does ...

I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking. Job Purpose This is a subject matter expert (SME), specialized in distinct areas of card system application, database and intermediary systems. Responsible for the development of card systems, ensures integrations with ot...

Market new business in both assets and liabilities for the branch.Market alternative products such as credit cards, prepaid cards, Internet banking, mobile banking etc. as well as Bancassurance products.Monitor accounts and follow up for repayments and remedial action where accounts may become delinquent.Initiate the process of securities perfection, obtaining necessary documents, initial vetting...

Market new business in both assets and liabilities for the branch.Market alternative products such as credit cards, prepaid cards, Internet banking, mobile banking etc. as well as Bancassurance products.Monitor accounts and follow up for repayments and remedial action where accounts may become delinquent.Initiate the process of securities perfection, obtaining necessary documents, initial vetting...

Receive, verify, Authenticate, call back and processing thereof of all instructions delivered at the branch. Eg RTGS, TT, FDR, Forex conversions, stop payments, Treasury Bills, cheque book requests, card applications.Preparing audit confirmations, certificate of balance, interest certificate and opinion letters for customers.Ensuring the completion of all Account opening Documentation and followi...

Conduct daily, weekly and monthly review of operations reports to ensure exceptions are acted upon or escalated within acceptable time frames. Approve new accounts in line with KYC procedures.Ensure correct and accurate completion of all customer instructions and approve them for processing at central operations.Manage operational risk and ensuring compliance with controls.Implement audit recomme...

Market new business in both assets and liabilities for the branch.Market alternative products such as credit cards, prepaid cards, Internet banking, mobile banking etc. as well as Bancassurance products.Monitor accounts and follow up for repayments and remedial action where accounts may become delinquent.Initiate the process of securities perfection, obtaining necessary documents, initial vetting...

Conduct daily, weekly and monthly review of operations reports to ensure exceptions are acted upon or escalated within acceptable time frames. Approve new accounts in line with KYC procedures.Ensure correct and accurate completion of all customer instructions and approve them for processing at central operations.Manage operational risk and ensuring compliance with controls.Implement audit recomme...

Ensuring that the Branch maintains optimum level of cash in liaison with the Central Cash department.Ensuring safe custody of cash and serialized stationeryReconciling cash at the end of the day through a physical cash count and monitoring the intra-day cash limits for the tellersCustodian of vault keysManagement of vault cash limitsLoading of ATM, m Responding to cash related queriesQueue manage...

Process customer transactions.Process in-house cheques.Receive outward cheques, VAT and PAYE payments.Process card payments such as Prepaid, Multi-currency and Narada CardCarry out daily call backs and filing;Cross- sell the Bank s products.Handle customer enquiries.Balance cash daily in the till with the system and observe intra - day and end of day cash limits

Job PurposeThe responsibilities converge multifunctional and specialized card systems functions to improve service interoperation and controls. Jointly with Vendors, the role ensures that interconnections enhance performance and capabilities. The role holder work closely with cross-functional team to fulfil business goals.Key ResponsibilitiesSupport 24/7 card system development and operations at ...

I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking. Job Purpose The responsibilities converge multifunctional and specialized card systems functions to improve service interoperation and controls. Jointly with Vendors, the role ensures that interconnections enhance perform...

KEY RESPONSIBILITIES:Sprint planning, scheduling, forecasting and reporting (including burn down and risk escalation)Ability to coach the team on Agile values and principles understanding their role within the team but work collaboratively with shared goals at the heart of all work.Support the team so that a safe to fail environment is created and collectively you are all responsible for outcomes...

Purpose:The position is responsible for managing and supervising Branch cash services including Line Tellers, Merchant Tellers, Branch ATMs, cash repatriation, transaction authorization, staff training and conducting surprise checks to ensure that customers get the best in terms of service delivery in accordance to the Bank's policy, procedures and guidelines. This is done in addition to ensuring...

Purpose: The position is responsible for managing and supervising Branch cash services including Line Tellers, Merchant Tellers, Branch ATMs, cash repatriation, transaction authorization, staff training and conducting surprise checks to ensure that customers get the best in terms of service delivery in accordance to the Bank s policy, procedures and guidelines. This is done in addition to ensurin...

The purpose of this roleTo manage and grow the Financial Institutions and correspondent banking business within the I&M Bank through the delivery of innovative and customized solutions to meet the specific requirements of Financial Institutions that the bank deals with across all geographies. This entails managing the nostro and Vostro account relationships for the group as well as the credit rel...

PurposeThe incumbent will report to The Assistant Manager Central Reconciliation and will be responsible for reconciling assigned Bank general ledgers to enable accountability of general ledger balances, decision making, transaction error correction, fraud detection, and giving comfort to the bank that the general ledger balances are free of misstatement.Primary ResponsibilitiesDaily reconciliati...

I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking. Purpose The incumbent will report to The Assistant Manager Central Reconciliation and will be responsible for reconciling assigned Bank general ledgers to enable accountability of general ledger balances, decision making,...

I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking. The purpose of this role To manage and grow the Financial Institutions and correspondent banking business within the I&M Bank through the delivery of innovative and customized solutions to meet the specific requirements o...