M.P Shah Hospital is looking to recruit a professional, and evidence-driven person for a vacancy in Corporate Communications and Public Relations Division, as a Customer Experience Officer. Reporting to the Customer Experience Manager Corporate Communications and Public Relations Division, the job holder will serve as the as a first impression of the Hospital to the clients to ensure excellent cu...
1. Manage patient and visitors queues using the (QMS) queue management system.2. Respond to all incoming calls at the customer care desk and making the appropriate transfers.3. Direct patients to the departments appropriately as recommended by the nurses or doctors.4. Recognize severe cases in need of immediate medical attention and alerting the nurses immediately for the appropriate action to be...
BACKGROUNDOver the past three years, Kenya has been actively reforming its health sector to achieve universal health coverage (UHC). These reforms include establishing Primary Care Networks (PCNs) and transitioning from the National Hospital Insurance Fund (NHIF) to the Social Health Authority (SHA) in 2023. The private sector in Kenya has significant potential to enhance family planning (FP) and...
ThinkWell is a global health organization focused on using tailored health financing approaches to help low- and middle-income countries achieve universal health coverage. We believe that effective health financing systems are essential to ensuring health services are well-resourced, high quality, accessible, and do not cause financial impoverishment by those who use them. ThinkWell employs a "wh...
ThinkWell is dedicated to improving the health and well-being of society as a means to achieve global prosperity. Since 2011, ThinkWell has helped over 30 countries to achieve long-lasting improvements to their health systems. We have staff and offices in the U.S., Switzerland, Philippines, Bangladesh, Indonesia, Burkina Faso, Mozambique, Kenya, and Uganda. In addition, we are working in more tha...
When you choose to launch your medical career at KMTC, you join more than 26,000 students at the College who aspire to improve the health of communities they live in.When you join one of the 50-plus specialized courses offered at KMTC, you will be a part of the biggest human resource contribution to the health sector in Kenya; more than 80 percent of the hospitals workforce is trained at KMTC. Du...
Job SummaryThe Aga Khan University's Centre for Innovation in Medical Education (CIME) is regarded as the most advanced simulation-based healthcare teaching and learning institute in Pakistan and East Africa and is comparable to the best in the world. CIME aims to transform education in Nursing, Medicine, Dentistry and Allied Health professions in Pakistan and East Africa through partnerships and...
Aga Khan University Hospitals in Karachi, Pakistan and Nairobi, Kenya are private, not-for-profit institutions providing high quality health care. The Main Hospitals serve as the principal sites for clinical training for the University s Medical Colleges and Schools of Nursing and Midwifery in Pakistan and East Africa Job Summary The Aga Khan University s Centre for Innovation in Medical Educatio...
ABOUT OXFAM Oxfam is an international confederation of 21 organizations working in over 60 countries worldwide seeking to find lasting solutions to and around the world. Oxfam is determined to change that world by mobilizing the power of people against poverty. Around the world, Oxfam works to find practical, innovative ways for people to lift themselves out of poverty and thrive. We save lives a...
JOB PURPOSE To ensure smooth floor operations and patient flow within the hospital through the provision of excellent customer experience practices. MAIN DUTIES AND RESPONSIBILITIES Ensuring every customer of Premier Hospital receives the Premier Experience. Educate colleagues on the various ways to humanize patient experience based on feedback from individual patients and their families. Develop...
Oasis healthcare group is a company that runs a chain of facilities which aim to provide a 3 tier referral system to enable clients benefit from quality healthcare and also be seen by all appropriate healthcare cadre when need arises. Summary The Health Records Officer will be responsible for managing health records, ensuring accuracy, confidentiality, and compliance while also managing front des...
Job Purpose: Maintain the reception area by providing front office administrative services and customer care service to patients, AKU staff and the public by receiving and addressing inquiries in a professional and polished manner, while accounting for all daily financial transactions processed at the front desk/patient reception. Responsibilities: Provide outstanding customer services to patient...
OVERALL RESPONSIBILITY Reporting to the Team lead - Maintenance, the successful candidate will be responsible in ensuring that the existing and new refrigeration, air-conditioning, and mechanical ventilation installations are always in a safe and good working order and that they are in good repair state throughout the hospital and satellite facilities operated by the hospital. OTHER RESPONSIBILIT...
This project aims to gain an in-depth understanding of the specific challenges faced by people with intellectual disabilities in Kenya in accessing health information and services, and place this within a health systems strengthening framework, to identify concrete recommendations that could address these challenges systematically. This initiative underscores the critical importance of inclusivit...
Job Description JOB PURPOSE To ensure smooth floor operations and patient flow within the hospital through the provision of excellent customer experience practices. MAIN DUTIES AND RESPONSIBILITIES Ensuring every customer of Premier Hospital receives the Premier Experience. Educate colleagues on the various ways to humanize patient experience based on feedback from individual patients and their f...
Premier Hospital is an 82 bed specialized hospital located in Nyali, Mombasa offering high quality emergency, outpatient and inpatient care. We have a patient centered culture and our approach is to provide you with comprehensive healthcare, which is focused on all aspects of your health and overall well-being. Our service delivery model is anchored on Compassion, Care and Competence. Our Doctors...
Aga Khan University Hospitals in Karachi, Pakistan and Nairobi, Kenya are private, not-for-profit institutions providing high quality health care. The Main Hospitals serve as the principal sites for clinical training for the University s Medical Colleges and Schools of Nursing and Midwifery in Pakistan and East Africa. Job Purpose: Maintain the reception area by providing front office administrat...
Customer Service Jobs In Kenya. Job PurposeTo ensure smooth floor operations and patient flow within the hospital through the provision of excellent customer experience practices.Main Duties And Responsibilities Ensuring every customer of Premier Hospital receives the Premier Experience.Educate colleagues on the various ways to humanize patient experience based on feedback from individual patient...
Customer Service Jobs In KenyaImara Hospital is a fast-growing healthcare facility located in Embu county, that is on track to be the lead healthcare brand in Mt. Kenya in the next few years. The hospital is on a mission to create better lives for people living in underserved areas, by providing affordable world-class healthcare with compassion, through service excellence. The hospital has launch...
Avenue Hospital was founded in 1995 for the purpose of managing the outpatient department at the Hospital, and to extend medical services to corporate clientele through an innovative concept of Managed Healthcare.Job Objective/PurposeEnsure delivery of superior customer experience at all points of the patient journey and lead innovation and creativity towards continuous service improvement, clien...
In Kenya, Handicap International works to improve the living conditions of people with disabilities and advance their rights with a special focus on refugee-related issues. Working in Kenya since 1992, Handicap International currently employs 80 local staff and three expatriates. SUMMARY This project aims to gain an in-depth understanding of the specific challenges faced by people with intellectu...
Africare is one of the most experienced and largest African-American led non-profit international development organizations, and we are leaders in development assistance to Africa. Since our founding in 1970, Africare has delivered more than $1 billion in assistance to tens of millions of men, women and children across the African continent. JOB PURPOSE Working closely with the Centre Manager, Ph...
Job Description Duties & Responsibilities: To install, configure and maintain CCTV, Access control and Biometric devices To Backup and retain CCTV footages and Access control data To manage user access control Preventive maintenance of security devices Liaise with vendors Evaluates Systems and alternate solutions Gate Pass Management and control ICT Help Desk Qualifications & Requirements Bachelo...
M.P. Shah Hospital is a modern 210-bed facility which is home to highly skilled and experienced specialists and professional medical staff. Duties & Responsibilities: To install, configure and maintain CCTV, Access control and Biometric devices To Backup and retain CCTV footages and Access control data To manage user access control Preventive maintenance of security devices Liaise with vendors Ev...