guest services manager jobs

Your leadership as Assistant Maintenance Manager will inspire your team at Fairmont The Norfolk to be brand ambassadors, provide leadership and strategic planning to all departments in support of our service culture, maximize operations and guest satisfaction. You will provide leadership and strategic planning to maintain the hotels' facilities and equipment to ensure a safe and functional enviro...

Company DescriptionJob DescriptionWorks in close cooperation with all other staff assigned to the outlet, as well as Kitchen Stewarding and Cashiers.Works as per the outlets duty schedule and shifts.Observes and corrects pouring practice of all bar staff to avoid excess wastage.Ensures that orders are only issued against written / printed receipts.Ensures own appearance (condition of uniforms) an...

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties Summary Your leadership as Assistant Maintenance Manager will inspire your team at Fairmont The Norfolk to be brand ambassadors, provide leadership and strategic planning to all departments in support of our service culture, maximize operations and guest satisfaction....

Assistant Maintenance ManagerYour leadership as Assistant Maintenance Manager will inspire your team at Fairmont The Norfolk to be brand ambassadors, provide leadership and strategic planning to all departments in support of our service culture, maximize operations and guest satisfaction. You will provide leadership and strategic planning to maintain the hotels' facilities and equipment to ensure...

Job DescriptionConsistently offer professional, friendly and engaging service.Lead and assist the Executive Housekeeper in the day-to-day operation of the department and ensure service standards are followed.Conduct regular inspections of all guest rooms / Public Areas.Identify training needs and train all Supervisors and Colleagues as required.Work closely with the Maintenance department to addr...

Natural State s mission is to scale nature restoration and protection by developing cost-effective, scalable impact monitoring solutions to assess the impact of nature-based solutions, and to inform new, equitable nature-based financing mechanisms. Natural State is a non-profit organisation head-quartered in northern Kenya. Established in 2021, we have built a team of 30 team members, individuall...

Company DescriptionAbout Our HotelThe iconic Fairmont Mount Kenya Safari Club is a remote luxury 5-star resort located in the Mount Kenya Wildlife Conservancy in Nanyuki, Kenya. The hotel is rooted in history and has evolved from the vision of its founding members in the early 1930's as a hunting ground to a beautiful story today as a hotel within a conservancy. The organization plays a crucial r...

Job Descriptions, Employee Specifications and are correctly administered and recorded in employee's personal files.Represent management in dealings and disputes.Ensure open communication and transparent management styleEnsure consistent and Fair Grievance handling and Misconduct management providing professional counselling and coaching to correct inappropriate behaviorsCollaborates with Learning...

Job DescriptionConsistently offer professional, engaging and proactive guest service while supporting fellow Colleagues.Supervise and coach team members' performance toward achieving exceptional guest service.Audit work of Room Attendants in assigned areas to remain consistent with Accor standards.Ensure cleanliness of guest corridors, rooms, and other specific areas of the hotel as assigned.Proa...

Oversee the dining area, and supervise food and beverage service staff per operating policies that he or she may help establish.Creates a positive team atmosphere among team members Maintains records of staff periodic manner and operating costs.Provides feedback and coaching to the team regularly.Understand building capability through Cross-trainingTreats all team members fairly, and with respect...

DEPARTMENT: MARKETINGREPORTS TO: DIRECTOR.RESPONSIBILITIES:Brand Advertising/Marketing developing marketing strategies and plans, liaising with advertising agencies, developing media schedules and execution of marketing campaigns.PR and Communications content creation, managing social media channels, coordinating with media for editorial coverage, cultivating relationships with key opinion leader...

Job Description Manage the Human Resources department ensuring activities are in keeping with operational stipulations/initiatives within the hotel and conservancy. Ensure all practices are complete, in keeping with local legislation. Route documentation to relevant offices in a timely manner. Overseeing the timely and confidential management of employee data. To ensure that an efficient and accu...

Job Description At Fairmont Hotels & Resorts, every guest interaction is an opportunity to create a lasting memory. Your leadership as Front Office Manager will inspire your team to be brand ambassadors, while providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into memories for our guests at Fairmont Hotels & Resorts. Responsibilit...

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties Responsibilities Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues. Supervise and coach team members performance toward achieving exceptional guest service. Audit work of Room Attendants in assigned areas to remai...

At Siaya County Club, we excel in versatile hospitality, meeting diverse needs with our array of services in food, drinks, accommodation, and conferences. Our focus lies in seamlessly blending business and leisure, offering an environment where productivity meets relaxation DEPARTMENT: MARKETING REPORTS TO: DIRECTOR. RESPONSIBILITIES: Brand Advertising/Marketing developing marketing strategies an...

PRIMARY PURPOSE To generate and grow sales whilst maintaining required GP%, great agent relationships and high-level customer service by offering world-class itineraries to exceed agent & guests' expectations. To secure, cost and present product to the agent/guest accurately, efficiently, timeously by creating inspirational luxury travel. Have an excellent knowledge and good geographical understa...

Job DescriptionAt Fairmont Hotels & Resorts, every guest interaction is an opportunity to create a lasting memory. Your leadership as Front Office Manager will inspire your team to be brand ambassadors, while providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into memories for our guests at Fairmont Hotels & Resorts.Responsibilitie...

Job Description Cluster Chief Engineer Your leadership as Assistant Chief Engineer will inspire your team at Fairmont The Norfolk to be brand ambassadors, provide leadership and strategic planning to all departments in support of our service culture, maximize operations and guest satisfaction. You will provide leadership and strategic planning to maintain the hotels' facilities and equipment to e...

Job DescriptionCluster Chief EngineerYour leadership as Assistant Chief Engineer will inspire your team at Fairmont The Norfolk to be brand ambassadors, provide leadership and strategic planning to all departments in support of our service culture, maximize operations and guest satisfaction. You will provide leadership and strategic planning to maintain the hotels' facilities and equipment to ens...

For every guest who travels with us, we send a child to school. Just another reason to travel with the nine-time #1 World s Best Safari Outfitter (Travel Leisure). Travel Leisure wrote that Micato treats guests like well-loved, out-of-town relatives. Job Overview. Reporting to the Senior Administrative Manager, The Community Liaison and Outreach Senior Officer will be involved in maintaining a co...

The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction. Summary Fairmont Hotels & Resorts, every guest in...

Job Description Fairmont Mount Kenya Safari Club has been awarded Africa's leading hotel in 2022 and 2023 by the World Travel Awards. As Executive Chef, you will establish and execute the strategic operations of the culinary section for the Fairmont Mount Kenya Safari Club in Kenya, enhancing the local authenticity and locally sourced products to deliver a unique guests experience through a culin...

At Siaya County Club, we excel in versatile hospitality, meeting diverse needs with our array of services in food, drinks, accommodation, and conferences. Our focus lies in seamlessly blending business and leisure, offering an environment where productivity meets relaxation DIVISION: ADMINISTRATION & GENERAL DEPARTMENT: ACCOUNTING REPORTS TO: ACCOUNTANT. RESPONSIBILITIES: Prepares accurate guest ...

PRIMARY PURPOSETo generate and grow sales whilst maintaining required GP%, great agent relationships and high-level customer service by offering world-class itineraries to exceed agent & guests' expectations.To secure, cost and present product to the agent/guest accurately, efficiently, timeously by creating inspirational luxury travel. Have an excellent knowledge and good geographical understand...