guest services manager jobs

Corporate Staffing Services is a leading recruitment agency in Kenya providing complete recruitment services. In the last ten years we have been partners to local and foreign businesses looking to hire Kenyan professionals. We have recruited for diverse clients in different sectors and industries. Duties and Responsibilities Ensure the facility is sparkling clean, neat and tidy in all areas at al...

Reporting to the General Manager, the Spa Manager is a Head of Department position, who will be in charge of the opening of the hotel wellness facility (preopening), and managing the operation and business sides of the facility :Establish, direct and maintain the standards of Spa's etiquette and service in all interactions with guests and employees.Consistency and understanding when implementing ...

Job DescriptionExecutive HousekeeperCreating an engaging work environment for Colleagues of Fairmont Hotels & Resorts is as important as turning moments into memories for our guests. The standards and values you model as Executive Housekeeper will inspire your team not only to ensure exceptional guest rooms, public areas and heart of the house areas, but also to grow their careers with Fairmont.W...

Job DescriptionReporting to the General Manager, the Spa Manager is a Head of Department position, who will be in charge of the opening of the hotel wellness facility (preopening), and managing the operation and business sides of the facility :Establish, direct and maintain the standards of Spa's etiquette and service in all interactions with guests and employees.Consistency and understanding whe...

Job DescriptionDaily inspection of Apartment rooms, public areas and employee staff locker rooms.Daily briefing of Housekeeping staff.Coordinating the preventive maintenance schedule of rooms and a public area with the maintenance department.Immediately attending to guest requests.Responsible for cleanliness, orderliness and appearance of the entire apartment blocks.To regularly inspect guest roo...

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties Responsibilities Reporting to the General Manager, the Spa Manager is a Head of Department position, who will be in charge of the opening of the hotel wellness facility (preopening), and managing the operation and business sides of the facility : Establish, direct and...

1. Guest Services Management: Ensure high standards of customer service are maintained at all times, greeting guests warmly, addressing their inquiries, and resolving any issues or complaints promptly and effectively. Monitor guest feedback and satisfaction scores, implementing measures to improve service quality and exceed guest expectations. Train and coach front desk staff on guest service sta...

Job Description Assistant Maintenance Manager Your leadership as Assistant Maintenance Manager will inspire your team at Fairmont The Norfolk to be brand ambassadors, provide leadership and strategic planning to all departments in support of our service culture, maximize operations and guest satisfaction. You will provide leadership and strategic planning to maintain the hotels' facilities and eq...

Job DescriptionAssistant Maintenance ManagerYour leadership as Assistant Maintenance Manager will inspire your team at Fairmont The Norfolk to be brand ambassadors, provide leadership and strategic planning to all departments in support of our service culture, maximize operations and guest satisfaction. You will provide leadership and strategic planning to maintain the hotels' facilities and equi...

EN Loyalty & Guest Services Manager at Fairmont Hotels & Resorts

Your leadership as Assistant Maintenance Manager will inspire your team at Fairmont The Norfolk to be brand ambassadors, provide leadership and strategic planning to all departments in support of our service culture, maximize operations and guest satisfaction. You will provide leadership and strategic planning to maintain the hotels facilities and equipment to ensure a safe and functional environ...

Your leadership as Assistant Maintenance Manager will inspire your team at Fairmont The Norfolk to be brand ambassadors, provide leadership and strategic planning to all departments in support of our service culture, maximize operations and guest satisfaction. You will provide leadership and strategic planning to maintain the hotels' facilities and equipment to ensure a safe and functional enviro...

Company DescriptionJob DescriptionWorks in close cooperation with all other staff assigned to the outlet, as well as Kitchen Stewarding and Cashiers.Works as per the outlets duty schedule and shifts.Observes and corrects pouring practice of all bar staff to avoid excess wastage.Ensures that orders are only issued against written / printed receipts.Ensures own appearance (condition of uniforms) an...

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties Summary Your leadership as Assistant Maintenance Manager will inspire your team at Fairmont The Norfolk to be brand ambassadors, provide leadership and strategic planning to all departments in support of our service culture, maximize operations and guest satisfaction....

Assistant Maintenance ManagerYour leadership as Assistant Maintenance Manager will inspire your team at Fairmont The Norfolk to be brand ambassadors, provide leadership and strategic planning to all departments in support of our service culture, maximize operations and guest satisfaction. You will provide leadership and strategic planning to maintain the hotels' facilities and equipment to ensure...

Job DescriptionConsistently offer professional, friendly and engaging service.Lead and assist the Executive Housekeeper in the day-to-day operation of the department and ensure service standards are followed.Conduct regular inspections of all guest rooms / Public Areas.Identify training needs and train all Supervisors and Colleagues as required.Work closely with the Maintenance department to addr...

Natural State s mission is to scale nature restoration and protection by developing cost-effective, scalable impact monitoring solutions to assess the impact of nature-based solutions, and to inform new, equitable nature-based financing mechanisms. Natural State is a non-profit organisation head-quartered in northern Kenya. Established in 2021, we have built a team of 30 team members, individuall...

Company DescriptionAbout Our HotelThe iconic Fairmont Mount Kenya Safari Club is a remote luxury 5-star resort located in the Mount Kenya Wildlife Conservancy in Nanyuki, Kenya. The hotel is rooted in history and has evolved from the vision of its founding members in the early 1930's as a hunting ground to a beautiful story today as a hotel within a conservancy. The organization plays a crucial r...

Job Descriptions, Employee Specifications and are correctly administered and recorded in employee's personal files.Represent management in dealings and disputes.Ensure open communication and transparent management styleEnsure consistent and Fair Grievance handling and Misconduct management providing professional counselling and coaching to correct inappropriate behaviorsCollaborates with Learning...

Job DescriptionConsistently offer professional, engaging and proactive guest service while supporting fellow Colleagues.Supervise and coach team members' performance toward achieving exceptional guest service.Audit work of Room Attendants in assigned areas to remain consistent with Accor standards.Ensure cleanliness of guest corridors, rooms, and other specific areas of the hotel as assigned.Proa...

Oversee the dining area, and supervise food and beverage service staff per operating policies that he or she may help establish.Creates a positive team atmosphere among team members Maintains records of staff periodic manner and operating costs.Provides feedback and coaching to the team regularly.Understand building capability through Cross-trainingTreats all team members fairly, and with respect...

DEPARTMENT: MARKETINGREPORTS TO: DIRECTOR.RESPONSIBILITIES:Brand Advertising/Marketing developing marketing strategies and plans, liaising with advertising agencies, developing media schedules and execution of marketing campaigns.PR and Communications content creation, managing social media channels, coordinating with media for editorial coverage, cultivating relationships with key opinion leader...

Job Description Manage the Human Resources department ensuring activities are in keeping with operational stipulations/initiatives within the hotel and conservancy. Ensure all practices are complete, in keeping with local legislation. Route documentation to relevant offices in a timely manner. Overseeing the timely and confidential management of employee data. To ensure that an efficient and accu...

Job Description At Fairmont Hotels & Resorts, every guest interaction is an opportunity to create a lasting memory. Your leadership as Front Office Manager will inspire your team to be brand ambassadors, while providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into memories for our guests at Fairmont Hotels & Resorts. Responsibilit...