Guest Service Manager jobs

Job DescriptionOffice and Administration ManagerAs a sales coordinator, you will perform general office duties and support the sales team achieve their set objectives.What is in it for you:Employee benefit card offering discounted rates in Accor worldwideLearning programs through our Academies and the opportunity to earn qualifications while you workOpportunity to develop your talent and grow wit...

Provides efficient, prompt and courteous service by receiving, seating and presenting guests with the menuHaving a thorough working knowledge of food and beverage menus, to be able to advise guests on selection and promote additional sales accordinglyPromoting additional sales by taking opportunities to upsell, in a manner that is professional and courteousAddressing all regular guest by name wit...

Do you have an appetite to deliver first class service and are passionate about all things Food & Beverage? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience! Our Food & Beverage Service Team are the final piece of the puzzle, they are sophisticated hosts with an instinctive ability to anticipate guests' need...

Job Description Manage the Human Resources department ensuring activities are in keeping with operational stipulations/initiatives within the hotel and conservancy. Ensure all practices are complete, in keeping with local legislation. Route documentation to relevant offices in a timely manner. Overseeing the timely and confidential management of employee data. To ensure that an efficient and accu...

Manage day-to-day operations of the restaurantHandle complaints and make effective service recoveryEnsure standards are being followed in accordance with F&B policies and proceduresEnsure all employees have full product knowledgeRegularly inspect food & beverage qualityFollow established and proper Accounting proceduresHold monthly one-to-one staff meetings to establish and monitor targets and ac...

Job Description At Fairmont Hotels & Resorts, every guest interaction is an opportunity to create a lasting memory. Your leadership as Front Office Manager will inspire your team to be brand ambassadors, while providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into memories for our guests at Fairmont Hotels & Resorts. Responsibilit...

Seeking a Front Office Manager with a minimum of 4 years' experience in a 4 to 5-star hotel environment. The ideal candidate will oversee all aspects of the hotel's front office operations, including guest relations, reservations, and staff management, ensuring exceptional guest service standards are met and exceeded

Company DescriptionJob DescriptionExecutive HousekeeperCreating an engaging work environment for Colleagues of Fairmont Hotels & Resorts is as important as turning moments into memories for our guests. The standards and values you model as Executive Housekeeper will inspire your team not only to ensure exceptional guest rooms, public areas and heart of the house areas, but also to grow their care...

Natural State s mission is to scale nature restoration and protection by developing cost-effective, scalable impact monitoring solutions to assess the impact of nature-based solutions, and to inform new, equitable nature-based financing mechanisms. Natural State is a non-profit organisation head-quartered in northern Kenya. Established in 2021, we have built a team of 30 team members, individuall...

Radisson Hotel Group is one of the world s largest and most dynamic hotel groups with seven distinctive hotel brands with more than 1,100 hotels in destinations around the world. Our portfolio of hotel brands includes: Radisson Collection, Radisson Blu, Radisson, Radisson RED, Park Plaza, Park Inn by Radisson and Country Inn & Suites by Radisson. Summary Do you have an appetite to deliver first c...

Job DescriptionOffice and Administration ManagerAs a sales coordinator, you will perform general office duties and support the sales team achieve their set objectives.What is in it for you:Employee benefit card offering discounted rates in Accor worldwideLearning programs through our Academies and the opportunity to earn qualifications while you workOpportunity to develop your talent and grow wit...

To deliver exceptional service to all Wilderness guests in Nairobi and strive to ignite and elevate our DMC offering by adding value to the guests journey during their time in Nairobi. Fulfil this guest-centric role with passion, enthusiasm, knowledge while facilitating streamlined trips as guests arrive or depart on their life changing journey with us. Aim to deliver a safe and memorable trip fo...

Job DescriptionManage day-to-day operations of the restaurantHandle complaints and make effective service recoveryEnsure standards are being followed in accordance with F&B policies and proceduresEnsure all employees have full product knowledgeRegularly inspect food & beverage qualityFollow established and proper Accounting proceduresHold monthly one-to-one staff meetings to establish and monitor...

Oversee the dining area, and supervise food and beverage service staff per operating policies that he or she may help establish.Creates a positive team atmosphere among team members Maintains records of staff periodic manner and operating costs.Provides feedback and coaching to the team regularly.Understand building capability through Cross-trainingTreats all team members fairly, and with respect...

The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction. Responsibilities Manage day-to-day operations of ...

Job DescriptionAt Fairmont Hotels & Resorts, every guest interaction is an opportunity to create a lasting memory. Your leadership as Front Office Manager will inspire your team to be brand ambassadors, while providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into memories for our guests at Fairmont Hotels & Resorts.Responsibilitie...

Duties and ResponsibilitiesOversee the dining area, and supervise food and beverage service staff per operating policies that he or she may help establish.Creates a positive team atmosphere among team members Maintains records of staff periodic manner and operating costs.Provides feedback and coaching to the team regularly.Understand building capability through Cross-trainingTreats all team membe...

JOB SUMMARY Assists with supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction. Assists with achieving the operating budget. CANDIDATE PROFILE Education and Experience High school diploma or GED; 1 year ...

Job SummaryThe successful candidate will be responsible for inspiring, leading and overseeing the restaurant and team members on a designated shift, ensuring success in achieving budgeted targets, guest service and food quality as per set Brand Standards.He/she will contribute to the goals and objectives of the restaurant and by extension, the department, by focusing on developing and engaging th...

The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction. Summary Fairmont Hotels & Resorts, every guest in...

The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction. What is in it for you: Employee benefit card offe...

Sarova Hotels, Resorts & Game Lodges is not only one of the largest chains of hotels and lodges in Kenya and East Africa, it is also one of the most innovative, offering guests diverse experiences that are simply unforgettable. Job Summary The successful candidate will be responsible for inspiring, leading and overseeing the restaurant and team members on a designated shift, ensuring success in a...

We are dedicated to authentic, genuine service and delivering the warmest hospitality with passion. We are humble, generous and empathetic towards everyone within our collective, whether we are welcoming and hosting guests, working alongside colleagues or collaborating with partners, communities or governments. PRIMARY PURPOSE To deliver exceptional service to all Wilderness guests in Nairobi and...

Job DescriptionExecutive HousekeeperCreating an engaging work environment for Colleagues of Fairmont Hotels & Resorts is as important as turning moments into memories for our guests. The standards and values you model as Executive Housekeeper will inspire your team not only to ensure exceptional guest rooms, public areas and heart of the house areas, but also to grow their careers with Fairmont.W...