Gaming customer service jobs

Carry1st is Africa's leading publisher of mobile games and digital content. Operating at the intersection of games, publishing, and fintech, we scale awesome content in frontier markets by solving hard problems. Across our publishing and Pay1st business lines, we are partnered with top global game companies like Riot Games, Activision, and Stillfront. We are backed by top investors like: a16z, Bi...

SportPesa, is a Kenya-based sports betting website owned and operated by Pevans East Africa Limited. The website is licensed by the BCLB (Betting Control and Licensing Board of Kenya) under the Betting, Lotteries and Gaming Act. Duties and Responsibilities Manage Internal Systems: Responsible for the administration and maintenance of internal systems including Linux and Windows Servers, Load bala...

Mystery clients services (MCS)The firm will offer routine mystery client services (MCS) for girls between the ages of 15-24 years of age. The ideal MCS will provide the following services;Provide MCS visits within the countries and regions stated above.The MCS will provide verification of specific suspicious activities which will include assessment of general compliance to agreed terms in the Let...

Triggerise is a non-profit that motivates users primarily young women and adolescent girls to make positive choices. We use nudges like reminders, discounts, in person and digital follow-ups, and reward points to encourage our users to access and use healthy products and services Mystery clients services (MCS) The firm will offer routine mystery client services (MCS) for girls between the ages of...

About Us: We are a distinguished and upmarket Casino located in Westlands, Nairobi, known for delivering unparalleled gambling experiences. We pride ourselves on offering a world-class gaming environment, exquisite dining, and exceptional customer service. Position Overview: We are seeking an experienced and dynamic Casino Manager to lead our new team of about 20 employees and uphold the highest ...

Gap Recruitment Services Limited is a leading recruitment firm in Kenya where International and local companies find just the right fit talent. Job Purpose: The Customer Experience Executive is tasked with ensuring that all channel engagements enhance the company s competitive standing and commitment to becoming the leading Pan African online sports betting and gaming brand. This role involves ma...

Position: Customer Experience Executive Reports To: Contact Center Team Leader Industry: Sports Betting Contract Type: Fixed Term (1 Year, Renewable based on Performance) Number of Positions: 20 Are you a recent graduate eager to launch a dynamic career in customer experience, or are you already thriving in the realm of customer service and seeking to elevate your skills? Look no further we have ...

Our client is an outdoor indoor sports and gaming Arcade Company. They seek to hire a competent Customer Service Attendant who will under the guidance of the supervisor ensure that the rules of the sports and games are being followed by all players at all times. (Gross (Salary: Kshs 17,800).Responsibilities Resolve customer issues and answer questions.Maintain a safe and clean working environment...

Our client is an outdoor indoor sports and gaming Arcade Company. They seek to hire a competent Customer Service Supervisor who will under the guidance of the supervisor ensure that the rules of the sports and games are being followed by all players at all times (Gross Salary: Kshs 20k).Responsibilities Resolve customer issues and answer questions.Maintain a safe and clean working environment.May...

Our client is an outdoor indoor sports and gaming Arcade Company. They seek to hire a competent Technician to support the Technical department in the maintenance and service of equipment.( Salary: 20k-25k)Key Responsibilities: Execution of preventive and corrective maintenance.TroubleshootingInform the technical director in a timely manner about discovered technical Issues.Inform relevant Field S...

Our client is an outdoor indoor sports and gaming Arcade Company. They seek to hire a competent Video Games Attendant who will ensure that the rules of the sports and games are being followed by all players at all times and ensure that (Gross Salary: Kshs 25K).Responsibilities Be on time and ready to work when scheduled and responsible as a key holderMonitor the game room while on dutyCheck out g...

Gross Salary: Ksh 40k 45k Our client is looking for a dedicated Customer Service Representative to join their team in Nakuru. In this vital role, you will be the first point of contact for customers, handling inquiries and complaints with the utmost professionalism and providing timely solutions. Your goal will be to ensure customer satisfaction by delivering efficient and courteous service. Key ...

About the role: The Customer Service Supervisor role holder is a dynamic and results-driven individual. He /she is a key contributor to the customer service department. The role holder will be responsible for leading a team of retention representatives to ensure the effective implementation of customer retention strategies. The primary focus of this role is to minimize customer churn, enhance cus...

Customer Inquiry Handling: Respond to customer inquiries promptly, providing accurate information and solutions to issues and questions.Complaint Resolution: Efficiently resolve customer complaints with a focus on customer satisfaction, documenting issues and resolutions as required.Service Excellence: Maintain a high standard of customer service, ensuring each customer receives attentive and cou...

H.B. Fuller is a leading global adhesives provider focusing on perfecting adhesives, sealants and other specialty chemicals across all industries throughout the world. While our products are virtually invisible, they play a vital role in ensuring the quality of modern life and we are committed to connecting what matters to solve some of the world's biggest adhesion challenges.PRIMARY DUTIES For t...

External stakeholdersAct as main link between the company and the customers.Ensure an effective communication and mutual understanding.Focus on understanding our customer s needs and regularly updating customers where there is a need.Communicating any pricing updates with customers on time and ensuring the update is reflected on JDE for all customers.Manage customer escalation and claims issues e...

Requirements: Excellent communication and interpersonal skills. Strong problem-solving and troubleshooting abilities. Patience and a customer-centric attitude. Ability to work in a fast-paced environment. Basic knowledge of internet technologies is a plus. Prior customer service experience is preferred. Responsibilities: Respond to customer inquiries and resolve technical issues via phone, email,...

Mission Statement for the Role To be the face of Poa Internet on a daily basis for customers reaching out to us through our omni-channel customer experience avenues. Overall Responsibility Receive, document and resolve inbound requests from customers, through all our inbound communication channels- voice, Whats App, Facebook, twitter and chat on a daily basis. Key Competencies Clear, empathetic w...

Respond to customer enquiries in person, by phone and online helpfully and promptly. Take responsibility for solving customer issues and make sure they are resolved promptly. Maintain record of customer communications in CRM and other systems. Acknowledge and resolve customer complains. Process orders, customer applications and requests. Maintain customer records. Compile and distribute daily rep...

Develop and implement effective customer service processes that ensure customer satisfaction and Retention

JOB DESCRIPTION Position: Customer Service Supervisor Reporting to: Head of Customer Service Location: Nairobi Role type: Full-Time About SunCulture: Founded in 2012, SunCulture's Vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunCulture does this by developing and commercializing life-changing technology that solves the biggest daily ...

About the Job Offer support to customers who have questions, concerns, problems. Duties & Responsibilities Respond to customer enquiries in person, by phone and online helpfully and promptly. Take responsibility for solving customer issues and make sure they are resolved promptly. Maintain record of customer communications in CRM and other systems. Acknowledge and resolve customer complains. Proc...

Purpose The role holder ensures customer service delivery levels are as per the Bank s prescribed standard, customer satisfaction and retention Primary Responsibilities Receive, verify, Authenticate, call back and processing thereof of all instructions delivered at the branch. Eg RTGS, TT, FDR, Forex conversions, stop payments, Treasury Bills, cheque book requests, card applications. Preparing au...

Job description To be the focal point for sales support for Local (Import) and Export customers. Pro-actively supporting the Fosroc sales team in achieving their targets. To continuously seek to improve and enhance the Fosroc offer including challenging costs.Responsibilities Handle inbound and outbound sales calls, relating to price, availability, delivery and minor technical enquiries when requ...