function of customer care

CUSTOMER CARE AGENT (REF: CCA/04/24) Job Purpose: The Customer Care Agent will be responsible for providing and promoting a professional, high-quality frontline customer-focused service by efficiently handling in bound & outbound calls, correspondences at the SACCO, resolving customer queries in a timely manner, cross selling the SACCO products all geared towards increasing the SACCO profitabilit...

The Co-operative Bank of Kenya Limited is incorporated in Kenya under the Company Act and is also licensed to do the business of banking under the Banking Act. The Bank was initially registered under the Co-operative Societies Act at the point of founding in 1965. This status was retained up to and until June 27th 2008 when the Banks Special General Meeting resolved to incorporate under the Compa...

CARE International is a major humanitarian agency delivering emergency relief and long-term international development projects. JOB SUMMARY The main purpose of this position is to deliver the strategic and operational goals of CARE Kenya s procurement function. The position holder needs to ensure the unit provides efficient, effective, and quality management of procurement services. This includes...

CUSTOMER CARE AGENT (REF: CCA/04/24)Job Purpose:The Customer Care Agent will be responsible for providing and promoting a professional, high-quality frontline customer-focused service by efficiently handling in bound & outbound calls, correspondences at the SACCO, resolving customer queries in a timely manner, cross selling the SACCO products all geared towards increasing the SACCO profitability ...

The Co-operative Bank of Kenya Limited is incorporated in Kenya under the Company Act and is also licensed to do the business of banking under the Banking Act. The Bank was initially registered under the Co-operative Societies Act at the point of founding in 1965. CUSTOMER CARE AGENT (REF: CCA/04/24) Job Purpose: The Customer Care Agent will be responsible for providing and promoting a profession...

Company Description"Why work for Accor?Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSJob DescriptionPrimary Responsibilities Business PerformancePrepare, implement and compile data for the strategic sales plan, monthly reporting, annual goals, sales and marketing budget, forecasts and other reports as directed/requiredAnalyze monthly P&L and month-end reports...

Ensuring Strategy development and executionProvide strategic guidance and support to the senior leadership team in the alignment and execution of the National Office Strategy and business plans with Our Promise strategy.Develop and implement the People and Culture (P&C) strategy and business plan in support of and in alignment with country, regional and global strategic priorities.Spearhead the m...

IntroductionAga Khan University Hospital, Nairobi is a private not-for-profit teaching hospital that provides tertiary and secondary level healthcare services. It is the first hospital in East Africa to be accredited by the Joint Commission International from the USA. The University Hospital has been providing high-quality care for the people of East Africa and beyond for over 60 years. Applicati...

Aga Khan University Hospitals in Karachi, Pakistan and Nairobi, Kenya are private, not-for-profit institutions providing high quality health care. The Main Hospitals serve as the principal sites for clinical training for the University s Medical Colleges and Schools of Nursing and Midwifery in Pakistan and East Africa. Job Purpose: Formulation of short and long-term strategies; managing hospitali...

With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.Come join our 33,000 staff working in nearly 100 countries and share the joy of transforming vulnerable children's life stories!Key Responsibilities:Ensuring ...

Key ResponsibilitiesEnsuring Strategy development and executionProvide strategic guidance and support to the senior leadership team in the alignment and execution of the National Office Strategy and business plans with Our Promise strategy.Develop and implement the People and Culture (P&C) strategy and business plan in support of and in alignment with country, regional and global strategic priori...

Key Responsibilities Ensuring Strategy development and execution Provide strategic guidance and support to the senior leadership team in the alignment and execution of the National Office Strategy and business plans with Our Promise strategy. Develop and implement the People and Culture (P&C) strategy and business plan in support of and in alignment with country, regional and global strategic pri...

THE PURPOSEThe main purpose of the Lodge Manager is to manage the lodge and thereby create a profound guest experience, in the line with the service vision and creative concepts of the Lodge.It is the responsibility of the Lodge Manager to monitor hospitality service, maintenance, gardening and housekeeping standards within the lodge. The role is additionally strategic in nature and the lodge man...

Tanganyika Wilderness Camps presents a unique collection of Permanent Tented Camps, Mobile Camping and Lodges in Tanzania. Our properties are all situated in private areas of exceptional natural beauty, rich in wildlife and inhabited by spectacular local tribes and a farm at the foot of the Ngorongoro Crater Salary Range : KSh 50,000 KSh 100,000/month THE PURPOSE The main purpose of the Lodge Man...

Nairobi Adventist hospital, a level 4 Faith Based Hospital provides excellent employment opportunities to competent, diligent and ethical individuals. Our core mandate is to be a center of outreach through medical ministry in alignment with the mission of the Seventh Day Adventist Church. We aspire to emulate Christ through provision of compassionate holistic care as a way of demonstrating His lo...

The Administrator will offer general oversight of the facility to ensure that it is running profitably, through enhanced customer care, meeting standards, controlling fraud, prudent cost management, collection of revenue and management of employees. He/she will ensure the facility is operating in an efficient manner, providing adequate medical treatment to patients, and act as a liaison between g...

We are seeking to recruit a self-driven and results-oriented individual for the above role.Job SummaryThe Administrator will offer general oversight of the facility to ensure that it is running profitably, through enhanced customer care, meeting standards, controlling fraud, prudent cost management, collection of revenue and management of employees. He/she will ensure the facility is operating in...

Job Description About the role The Business Intelligence Lead (BI Lead) will play a critical role in helping our team collect, analyze, and action data to improve our operational efficiency and customer experience. They will sit within our Service Center team, supporting the operations and growth of multiple country offices. Working with the leadership across insurance operations, contact center ...

About the Job:You will work within the support function of the Global Service Delivery teams in East Africa as part of our Operations department.As the Senior Manager of Operations, you will lead and support formulating overall company strategy, managing people and establishing policies. To be successful in this role, you should be a thoughtful leader and a confident decision-maker, helping our p...

About the roleThe Business Intelligence Lead (BI Lead) will play a critical role in helping our team collect, analyze, and action data to improve our operational efficiency and customer experience.They will sit within our "Service Center" team, supporting the operations and growth of multiple country offices. Working with the leadership across insurance operations, contact center operations, part...

Job Summary:The Customer Care executives primary function is to attract customers by fielding inbound inquiries, and complaints from customers, troubleshooting issues as they arise and maintaining an open line of communication across the organization.The core responsibility is to ensure Rubis Energy customers experience excellent customer service.Key Responsibilities:Manage all incoming customer ...

This is the story of a different place. A place where conveniences, thoughtful service and flexible spaces help guests and colleagues move seamlessly from work to play, from frenzied to relaxed. We are that welcoming place, where guests and colleagues find uncomplicated experiences in a casual atmosphere. Summary Will ensure the smooth and efficient running of the kitchen contributing to the over...

One HR information system to manage your employees entire employment lifecycle. Build an incredible workplace and grow your business with our all-in-one platform. Job Summary: The Customer Care executives primary function is to attract customers by fielding inbound inquiries, and complaints from customers, troubleshooting issues as they arise and maintaining an open line of communication across t...

This is the story of a different place. A place where conveniences, thoughtful service and flexible spaces help guests and colleagues move seamlessly from work to play, from frenzied to relaxed. We are that welcoming place, where guests and colleagues find uncomplicated experiences in a casual atmosphere. Summary Care Connects Us! It all starts with people who care. At Hyatt, we believe in the po...