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Full time call centre jobs

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Kenya | Real Time Analyst RTA | Nairobi Based - DF6219

Majorel Kenya - Nairobi

    ResponsibilitiesManage the call volume, daily attendance and program break schedulesAssist with creation if metrics and targets for servicesWork closely with the operations team to analyze and help improve their delivery processesGenerate ideas for process and service improvement planningProduce daily, biweekly and monthly internal reportsUse trends and reports to forecast requirementsAssist with...

    14 hours agofuzu.com
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    Kenya | Real Time Analyst (Nairobi Based) - DF6169

    Majorel Kenya - Nairobi

      Responsibilities\\'a0\\\\Manage the call volume, daily attendance and program break schedules\\\\\\'95 Assist with creation if metrics and targets for services\\\\\\'95 Work closely with the operations team to analyze and help improve their delivery processes\\\\\\'95 Generate ideas for process and service improvement planning\\\\\\'95 Produce daily, biweekly and monthly internal reports\\\\\\'95...

      15 days agofuzu.com
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      Customer Service and Experience Manager at Kenyan Alliance Insurance

      Kenyan Alliance Insurance - Nairobi

        To provide unmatched Financial Solutions that delight our customers. We are committed to empowering our employees whilst embracing innovation & emerging technologies in order to maximize stakeholders value. The Kenyan Alliance Insurance Company Limited is dedicated to become one of the leading regional insurance provider of all General Insurance and life Insurance coupled with the highest degrees...

        3 days agojobwebkenya.com
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        Junior Site Engineer at Junior Site Engineer at iColo: A Digital Realty Company

        iColo A Digital Realty Company - Mombasa

          iColo: A Digital Realty Company, is the leading carrier-neutral data center provider operating state of the art facilities in Kenya and Mozambique. We serve a broad spectrum of clients Telecom carriers, ISPs &d peering points, IT & cloud providers, content providers, enterprise & financial services customers Summary To provide technical, (preventative) maintenance, repairs, installation and custo...

          6 days agojobwebkenya.com
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          Call Centre Officer II

          Independent Policing Oversight Authority IPOA - Nairobi

            Call Centre Officer II

            28 days agofuzu.com
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            Aftersales & Escalations Supervisor

            BURN - Nairobi

              Implement the aftersales process & carbon support model in line with the laid down strategy. Provide aftersales & carbon training to call centre managers, aftersales & carbon support team, sales team, and field logistic team. Identify and vet service centre location, and define service level offering to ensure service accessibility, visibility and affordability for customers. Lead roll out of ser...

              10 days agofuzu.com
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              Call Centre Team Lead

              HCS Affiliates Group Recruitment - Nairobi

                Coordinate operations control centerMaximize the productivity of resources (people, technology etc.)Coach and handhold agents to maintain high operations standardsMonitor and improve order delivery time whilst minimizing order cancellations.Evaluate performance with key metrics (etc.)Ensure quality assurance checks are completed and maintainedOptimize delivery times and maximize GsatEnsure team m...

                30 days agofuzu.com
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                Business Development Manager-ABF

                Absa Group - Nairobi

                  Key Accountabilities/Deliverables/OutcomesBusiness Development: Time Split 70%Responsible for the achievement of the CIB and BB Asset Finance revenue and Balance sheet targets as agreed.Work with the assigned team of RMs/Branches to ensure that NTB Asset Finance requirements are sourced and underwritten as per agreed timelines.Work with Trade Finance team to ensure that all Letters of Credit cust...

                  15 days agofuzu.com
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                  German Speaking Call Centre Agents

                  Top Level Management - Nairobi

                    Our Client is looking for German Speaking Call Centre Agents who can Read & Write and Listen & Speak in German.

                    30+ days agobrightermonday.co.ke
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                    Customer Care Call Attendant Job Modern Coast Express Ltd - Corporate Staffing Services

                    Modern Coast Express - Nairobi

                      At Modern Coast we rely on knowledgeable professionals to interact with our valued customers who have questions or concerns. We re looking for a highly skilled call center representatives to join our team, managing a large volume of inbound and outbound calls. The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call. This person will hand...

                      27 days agocorporatestaffing.co.ke
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                      Business Development Manager-Abf At Absa Bank Limited

                      Absa Bank - Nairobi

                        Job SummaryThe purpose for this role is to have a dedicated resource with the appropriate skills and knowledge to support the Asset Finance strategy in CIB and BB segments of the bank.Role will involve enhancing Asset Finance business development through effective sales action plans, ensuring all new business is sourced from Dealers, existing Clients and New to bank clients.To implement sales pla...

                        15 days agofindojobs.ke
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                        Call Centre Team Lead at HCS Affiliates Group

                        HCS Affiliates Group - Nairobi

                          HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya. Summary Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Call Centre Team Lead. The job holder will ensure that all Call-center functions are adequately carried out effectively, putting into cognizance clie...

                          30 days agojobwebkenya.com
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                          Case Manager FAK at Absa Bank Limited

                          Absa Bank - Nairobi

                            Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Job Summary To guide customers with their questions and addresses issues regarding products or services at the 24-hour contact centre, which includes but not lim...

                            15 days agojobwebkenya.com
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                            IT Audit Manager, VisionFund International at World Vision Kenya

                            World Vision Kenya - Nairobi

                              World Vision is an international Christian relief, development and advocacy organisation working in almost 100 countries world-wide to create lasting change in the lives of children, families and communities to overcome poverty and injustice. Job Summary In liaison with the Global Director of Internal Audit, lead and manage the delivery of IT Audit services for VisionFund International, including...

                              13 days agojobwebkenya.com
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                              Customer Care Call Attendant at Modern Coast Express

                              Modern Coast Express - Nairobi

                                Modern Coast Express Ltd is a luxury coach company incorporated on 26th May 2007 operating within Kenya, Uganda, Tanzania and Rwanda. Modern Coast Express is one of the most recognised luxury bus companies operating in the region. The company has over 50 branches in Kenya ,5 branches in Uganda , 6 branches in Tanzania and one branch in Rwanda Responsibilities & Objectives. Handle a large volume o...

                                27 days agojobwebkenya.com
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                                Business Development Manager-ABF

                                Nairobi

                                  Job Summary The purpose for this role is to have a dedicated resource with the appropriate skills and knowledge to support the Asset Finance strategy in CIB and BB segments of the bank. Role will involve enhancing Asset Finance business development through effective sales action plans, ensuring all new business is sourced from Dealers, existing Clients and New to bank clients. To implement sales ...

                                  16 days agoelevolt.co.ke
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                                  Business Development Manager-ABF at Absa Bank Limited

                                  Absa Bank - Nairobi

                                    Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Job Summary The purpose for this role is to have a dedicated resource with the appropriate skills and knowledge to support the Asset Finance strategy in CIB and ...

                                    16 days agojobwebkenya.com
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                                    Contact Centre Nurse Job AAR Insurance - Corporate Staffing Services

                                    AAR Insurance - Nairobi

                                      Overall Purpose of the Job To ensure the provision of high-quality customer service with respect to medical and non-medical business customers. Key Responsibilities Handling customers queries, complaints, and instructions received through all communication channels e.g. Calls, Emails etc, within a 24-hour coverage. Drive progress towards the goal to reduce operational costs and increase the total...

                                      30 days agocorporatestaffing.co.ke
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                                      Arabic Speaking Call Centre Agents

                                      Flexi Personnel - Nairobi

                                        Assist our client s community and help resolve inquiries empathetically, accurately and on time.Make well balanced decisions and personally driven to be an effective advocate for our community.Investigate and resolve issues that are reported on client platform such as requests for account support.Respond to user inquiries with high quality, speed, empathy and accuracy.Gather, analyze and utilize ...

                                        30+ days agofuzu.com
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                                        Customer Care Escalation Agent Job BURN - Corporate Staffing Services

                                        BURN - Nairobi

                                          About the role BURN is looking for an exceptional, efficient A Customer Care Escalation Agent to fill the role. The Aftersales Close Looping Agent will manage all Aftersales support activities. The key role will be good customer service to all customers that require aftersales service, troubleshooting, resolving, and escalating all aftersales issues reported by the customers through the BURN cust...

                                          19 days agocorporatestaffing.co.ke
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                                          Call Centre Quality Analyst at HCS Affiliates Group

                                          HCS Affiliates Group - Nairobi

                                            HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya. CALL CENTRE QUALITY ANALYST Summary Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Quality Analyst. .The quality analyst is responsible of evaluating; monitoring and developing overall agent performance w...

                                            30+ days agojobwebkenya.com
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                                            Contact Centre Nurse at AAR Insurance

                                            AAR Insurance - Nairobi

                                              AAR Insurance is a licensed financial services provider in Kenya and a member of the Association of Kenya Insurers (AKI) with presence across the country through its intensive branch and broker network. Overall Purpose of the Job To ensure the provision of high-quality customer service with respect to medical and non-medical business customers. Key Responsibilities Handling customers queries, com...

                                              30 days agojobwebkenya.com
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                                              Customer Care Escalation Agent at BURN Manufacturing

                                              BURN Manufacturing - Kiambu

                                                BURN designs, manufactures, and distributes aspirational fuel-efficient cooking products that save lives and forests in the developing world.BURN has revolutionized the global cookstove sector by proving the business case for selling a high quality, locally manufactured and unsubsidized cookstoves About the role BURN is looking for an exceptional, efficient A Customer Care Escalation Agent to fil...

                                                20 days agojobwebkenya.com
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                                                Arabic Speaking Call Centre Agents at Flexi-Personnel

                                                FlexiPersonnel - Nairobi

                                                  Flexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support. What makes us a unique Recruitment and...

                                                  30+ days agojobwebkenya.com
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