english for call center agents

About the roleBurn is looking for an exceptional, efficient Customer Service Agent to fill the role. The successful candidate must have experience in customer-facing tasks such as customer care, direct sales and or client relation management.Duties and ResponsibilitiesManage outbound and inbound calls phone calls. For Outbound Achieving the daily calls and verification target. For Inbound Achievi...

The Offer Flexible working options Attractive Salary & Benefits Strong opportunities to progress your career The Job Call monitoring to ensure agents are interacting with customers in accordance to company guidelines while solving the client's needs Agent engagement through conducting training, coaching and mentorship programs so agents fully understand the QA metrics. Assist in the preparation o...

Jiji is the largest online marketplace with over 10 million visitors and 5 million active ads on our site. We have been recognized as the best classifieds twice in a row with the highest visibility and returns on our different categories and services. Our site has continuously gained trust among Kenyans enabling us to be the Mobile App of the Year | Shopping and E-commerce in Kenya. We have had a...

BURN designs, manufactures, and distributes aspirational fuel-efficient cooking products that save lives and forests in the developing world.BURN has revolutionized the global cookstove sector by proving the business case for selling a high quality, locally manufactured and unsubsidized cookstoves. About the role Burn is looking for an exceptional, efficient Customer Service Agent to fill the rol...

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description The Call Centre Care Agent is responsible for managing all incoming calls and client requests to the Old Mutual. Key Tasks And Responsibilities Always answer incoming telephone calls into the Call Center in a professional manner. Provides information to customers via Old Mutual approved ...

Jiji is the largest online marketplace with over 10 million visitors on our site and 5 million active ads. We have been recognized as the best classifieds twice in a row with the highest visibility and returns on our different categories and services. Our site has continuously gained trust among Kenyans enabling us to be the Mobile App of the Year | Shopping and E-commerce in Kenya. We have had a...

Jiji is the largest online marketplace with over 10 million visitors on our site and 5 million active ads. We have been recognized as the best classifieds twice in a row with the highest visibility and returns on our different categories and services. Salary Range : KSh 30,000 KSh 50,000/month SUMMARY We re looking for a QA Officer to boost our revenue growth and profitability RESPONSIBILITIES Th...

We're looking for a QA Officer to boost our revenue growth and profitabilityRESPONSIBILITIESThe following are the duties you'll be responsible for: Call monitoring to ensure agents are interacting with customers in accordance to company guidelines while solving the client's needsAgent engagement through conducting training, coaching and mentorship programs so agents fully understand the QA metric...

Jiji is the largest online marketplace with over 10 million visitors on our site and 5 million active ads. We have been recognized as the best classifieds twice in a row with the highest visibility and returns on our different categories and services. Our site has continuously gained trust among Kenyans enabling us to be the Mobile App of the Year | Shopping and E-commerce in Kenya. We have had a...

We're looking for a QA Officer to boost our revenue growth and profitabilityRESPONSIBILITIESThe following are the duties you'll be responsible for:Call monitoring to ensure agents are interacting with customers in accordance to company guidelines while solving the client's needsAgent engagement through conducting training, coaching and mentorship programs so agents fully understand the QA metrics...

Job Description Location: Nairobi, Head Office Overview: Generate revenue by proactively reaching out to potential customers over the phone and persuasively presenting products or services Key Responsibilities: Initiate outbound calls to prospective customers to introduce products or services and understand their needs, preferences, and purchasing intentions. Build rapport with potential customer...

Position Overview:As the Call Center Quality Control (QC) Specialist, you will be responsible for monitoring and evaluating the quality of calls handled by our call center agents. You will ensure that our agents consistently deliver outstanding service to our clients and maintain high standards of professionalism and efficiency. This role requires a meticulous attention to detail, excellent commu...

Location:Nairobi, Head OfficeOverview:Generate revenue by proactively reaching out to potential customers over the phone and persuasively presenting products or servicesKey Responsibilities:Initiate outbound calls to prospective customers to introduce products or services and understand their needs, preferences, and purchasing intentions.Build rapport with potential customers to foster long-term ...