Duty shop

JOB SUMMARY Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. CANDID...

Company DescriptionMercure Nairobi Upper Hill is located in the financial district and surrounded by banks, international corporate companies, Embassies and in close proximity of the Jomo Kenyatta International Airport. The hotel complex features a lounge bar, all day dining restaurant, fine dining restaurant, a gym and a heated outdoor pool. Conference facilities for meetings, events, conference...

Ensures the smooth running of the operations on a day to day basis and in a proactive manner.Support and assist all Front Office sections.Ensures that all guests receives prompt, cordial attention and personal recognition and resolves related problems.Inform and co-ordinate with other operating departments e.g., Housekeeping, Engineering, Sales and Reservations of Front Office matters which may c...

Job Description Maintain highest standards and quality of services in all operations to meet and exceed budgeted revenue targets and guests' expectation Conduct daily briefings and training and ensure that all pertinent information is well received by team members Manage and supervise all tasks of his/her staff to ensure that the highest quality service is delivered and department standards are m...

Job DescriptionMaintain highest standards and quality of services in all operations to meet and exceed budgeted revenue targets and guests' expectationConduct daily briefings and training and ensure that all pertinent information is well received by team membersManage and supervise all tasks of his/her staff to ensure that the highest quality service is delivered and department standards are metR...