Oversee implementation of customer experience strategy at various customer touch points to retain and strengthen existing business. Collaborate with cross-functional teams to ensure seamless integration of the strategy into day-to-day operations.Identify opportunities for business growth, market expansion, and improvements in products/services within the customer experience segment. Monitor key p...
Job Ref. No: JLIL188Role PurposeThe main purpose is to play a key role in ensuring the efficient resolution of customer inquiries, complaints, and concerns across various touchpoints, while maintaining a high standard of customer support. In addition to supervising the team's training and empowerment, this role involves analysing premium and policy statuses for portfolio retention and proactively...
Celestial Dental Centre is the best dental clinic in Nairobi and ranks amongst the leading dental care providers in the world. The Centre prides itself for having the best dentists in Nairobi who are well positioned to solve dental problems of our patients. Summary The marketing officer will help us in marketing Celestial Dental Centre product portfolio. Duties & Responsibilities Identify and map...
Customer Experience Jobs In Kenya. Job Summary: The Overall Purpose of the position is to maintain customer satisfaction for both internal and external customers of the Company, by providing problem-solving resources, managing staff, and ensuring the smooth running of the Customer Experience Unit Duties and Responsibilities: Developing, documenting, implementing, and improving the Customer Servic...
Lake Dental Clinic is built on a dedicated team of professional dentists providing the best dental care and treatment to all kinds of patients with dental problems in Nairobi and Kisumu cities Kenya. Quick Overview The candidates are expected to be professional, passionate, and dedicated dentists. As the Dentist for our Nairobi, Greenhouse Mall-based and Kisumu, Mega Plaza-based facilities, you w...
Lake Dental Clinic is built on a dedicated team of professional dentists providing the best dental care and treatment to all kinds of patients with dental problems in Nairobi and Kisumu cities Kenya. Duties and Responsibilities: Collect patient information, update records, and ensure all necessary forms and paperwork are completed. Handle incoming calls, schedule appointments, and respond to inqu...
Celestial Dental Centre is the best dental clinic in Nairobi and ranks amongst the leading dental care providers in the world. The Centre prides itself for having the best dentists in Nairobi who are well positioned to solve dental problems of our patients. Role: The marketing officer will help us in marketing Celestial Dental Centre product portfolio. Duties & Responsibilities Identify and map t...
Celestial Dental Centre is the best dental clinic in Nairobi and ranks amongst the leading dental care providers in the world. The Centre prides itself for having the best dentists in Nairobi who are well positioned to solve dental problems of our patients. Summary The marketing officer will help us in marketing Celestial Dental Centre s product portfolio. Duties & Responsibilities Identify and m...
Duties and Responsibilities:Collect patient information, update records, and ensure all necessary forms and paperwork are completed.Handle incoming calls, schedule appointments, and respond to inquiries from patients -providing information about the dental office, and services offered, and answering general questions.Help with billing procedures such as processing payments, preparing invoices, an...