customer support work

JOB TITLE GERMAN SPEAKING CALL CENTER AGENTS NATURE OF JOB FULL TIME INDUSTRY CALL CENTER SALARY KSH 80,000 JOB LOCATIONS NAIROBI Duties and Responsibilities Learn with passion and diligence new business scenarios and process to constantly improve his/her ability to deliver an outstanding customer experience Share the Values of Integrity, Respect, Innovation, Professionalism and Commitment and ap...

IT jobs in Nairobi. The African Population and Health Research Center (APHRC) is a premier research-to-policy institution, generating evidence, strengthening research and related capacity in the African research and development ecosystem, and engaging policy to inform action on health and development. The Center is Africa-based and African-led, with its headquarters in Nairobi, Kenya, and a West ...

Job Description About Dynamic Freelancer: Dynamic Freelancer is a premier provider of freelance services in the UAE, dedicated to assisting individuals in working remotely while residing in the UAE. From residency visas to health insurance and invoicing services, we offer a comprehensive suite of services tailored to our clients' unique needs. With a steadfast commitment to excellence and custome...

About Dynamic Freelancer:Dynamic Freelancer is a premier provider of freelance services in the UAE, dedicated to assisting individuals in working remotely while residing in the UAE. From residency visas to health insurance and invoicing services, we offer a comprehensive suite of services tailored to our clients' unique needs. With a steadfast commitment to excellence and customer satisfaction, D...

Liaise with Digital operations team to set up Merchant establishments on the E-commerce Payment gateway to enable them to accept Visa, Union Pay and MasterCard cards online on their website.Liaise with Digital operations team to set up Merchant establishments on the Card Management System acquiring module.Support merchants web developers to ensure smooth website integration and implementation.Sup...

JOB SUMMARY:CARE knows that when barriers to progress are taken out of their way, women entrepreneurs are an unstoppable force. We know that when women business owners have the support, training, access to finance and digital skills they deserve, they thrive, creating opportunities not only for themselves but for everyone around them. Drawing on lessons from our own work and partners and collabor...

Job Summary: CARE knows that when barriers to progress are taken out of their way, women entrepreneurs are an unstoppable force. We know that when women business owners have the support, training, access to finance and digital skills they deserve, they thrive, creating opportunities not only for themselves but for everyone around them. Drawing on lessons from our own work and partners and collabo...

Based at the Gender Violence and Recovery Centre and reporting to the Executive Director GVRC, this position is responsible for Planning, implementing and coordinating all GVRC service delivery functions including Medical Treatment, Counseling, Social Work and Legal Aid/Support to achieve the organization goals and objectives. Applicants must be in possession a Bachelor s degree in Psychology. In...

Your day to day duties will include:Work from your remote home office and provide technical support for employees.Provide technical onboarding support for new employees.Provide technical and infrastructure support during international events.Be available to take ownership of new cases via telephone, email, and webAct as an internal customer advocate keeping them updated in a timely mannerEnsure t...

PURPOSE:The position is responsible for supporting E-commerce and Acquiring business through Merchant set up and on-boarding in line with laid down policies, procedures and controls. The resource will also support merchants and act as the first line support desk for all merchants' technical issues. They will be responsible for in ensuring efficient and effective resolution of all escalated issues...

Responding to customer inquiries, incidents, service requests (etc.)Providing basic troubleshooting and guidance to customers in resolving their issues.Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications.Answering FAQs related to applications, hardware, network or general questions.Provide FCR (First Call Resolution) in case of any basic ...

Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency head quartered in Kenya providing outstanding talent to a wide range of companies and NGO's in various business sectors across Africa.Our client, a high-end Lodge in Nanyuki, is looking for a skilled who will be responsible for responding to client enquires and providing administration support as necessary. ...

I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking. PURPOSE: The position is responsible for supporting E-commerce and Acquiring business through Merchant set up and on-boarding in line with laid down policies, procedures and controls. The resource will also support mercha...

We are looking for Customer service officers who will act as the face of the company, directly work with customers to take orders, answer their questions, and provide additional support where needed.ResponsibilitiesResponding promptly to customer inquiries.Taking orders on WhatsAppCommunicating with customers through various channels.Acknowledging and resolving customer complaints.Excellent knowl...

PROFILE INTRODUCTIONOur client is a well-established technology leader, with a widespread presence across Africa. They are dedicated to efficiently delivering quality products to their customers and are seeking a highly skilled Level 1 Support to join their team. As a Level 1 Support, you will be crucial in handling basic queries and resolving straightforward issues. The Level 1 (L1) support will...

Fastest cakes was birthed with the vision of delivering awesome and affordable cakes very fast. Summary We are looking for Customer service officers who will act as the face of the company, directly work with customers to take orders, answer their questions, and provide additional support where needed. Responsibilities Responding promptly to customer inquiries. Taking orders on WhatsApp Communica...

The Nairobi Women s Hospital is a hospital in Nairobi, Kenya. The hospital was founded in 2001 by Dr. Sam Thenya and is the first of its kind in the East and Central Africa region. Even if it specialised in Obstetrics and Gynecology services, the hospital is equipped and staffed to handle all general medical and surgical conditions. Summary Based at the Gender Violence and Recovery Centre and rep...

At Stratostaff we design, implement and manage workforce solutions for large, specialized or routine staff complements giving you the opportunity to focus on your core business. PROFILE INTRODUCTION Our client is a well-established technology leader, with a widespread presence across Africa. They are dedicated to efficiently delivering quality products to their customers and are seeking a highly ...

Handle customer issues (Normal CSR work) Handling Emergency cases and fault Isolation for the customer Handle dedicated support Handle Software Update Management (SUM)

JOB SUMMARY:To cultivate a safe, secure and healthy environment for patients, colleagues and staff and provide exceptional quality care services to patients and their family members.Support the implementation and maintenance the Hospital's computing needs and HMIS.KEY RESPONSIBILITIES:To maintain the highest possible standard of client care by adhering to the hospital standard treatment protocol ...

Sportserve forms part of a remarkable group of B2C sports betting and B2B sportsbook technology companies, focused on delivering first class sports betting experiences and casino products for our users worldwide. Along with Sportion, TechSpirit, Standard Focus and Sportelligent, we are the driving force behind the world renowned sports betting company and our flagship brand, Dafabet. Since launch...

Position Overview: Are you passionate about customer success and eager to learn from experienced professionals and a startup ecosystem? We are seeking a motivated and customer-centric Customer Success Fellow to join our growing team. In this internship role, you will gain valuable hands-on experience by assisting our team in onboarding new customers, building relationships, and ensuring their suc...

What You Will Do:Handle customer issues (Normal CSR work)Handling Emergency cases and fault Isolation for the customerHandle dedicated supportHandle Software Update Management (SUM)To Be Successful in the Role You Must Have:Education: Bachelor's degrees in telecommunication engineering or related university degree.Min years of experience: 2 YearsDomain experience: BSS, Charging SystemDelivering r...

JOB SUMMARY:To cultivate a safe, secure and healthy environment for patients, colleagues and staff and provide exceptional quality care services to patients and their family members.Support the implementation and maintenance the Hospital's computing needs and HMIS.KEY RESPONSIBILITIES:To maintain the highest possible standard of client care by adhering to the hospital standard treatment protocol ...