customer support position

Procept is recruiting to fill the position of Application Support Specialist, who has Linux, Datawarehousing (ETL/java / python/ bash scripting), Oracle, and Storage system skills. The idea candidate must have knowledge of ITIL/Agile, Fintech Awareness, and at least 3-5 years Application support experience.The Application Support Specialist will provide essential support to our partners' business...

About The Role The Business Support Coach will play a pivotal role in guiding entrepreneurs who have completed our 6-week training program. These entrepreneurs have refined their business ideas, developed robust business models, and received a $5,000 grant to initiate their business plans. The coach will be instrumental in guiding these entrepreneurs through a structured 12-week program aimed at ...

About The RoleThe Business Support Coach will play a pivotal role in guiding entrepreneurs who have completed our 6-week training program. These entrepreneurs have refined their business ideas, developed robust business models, and received a $5,000 grant to initiate their business plans.The coach will be instrumental in guiding these entrepreneurs through a structured 12-week program aimed at ac...

Manage the service function operations while driving focus to enhancing a customer centric culture across the businessLeads and motivates staff and workforce - building a top performing operational team and instilling a culture of accountability, results, and flexibility to meet/exceed customer expectations. Target is to enable managers leading their teams independently, with a high degree of col...

Job Ref. No: JHIL118Role PurposeThe job holder will be responsible for timely set-up, renewal, servicing and support, documentation, and management of schemes, and handling of related queries on from clients and intermediaries on existing schemes. Providing dedicated and comprehensive service to the intermediaries and clients with a proactive approach to ensure business retention by meeting set s...

Procept Associates Professional Services Limited (Procept Africa) is a consulting, training, and software solutions firm. We specialize in IT service management, project management, business analysis and business relationship management, risk management, information security & cybersecurity, business continuity management, IT governance, enterprise architecture and ISO standards. Procept Africa i...

Customer Relationship Representative (Sales) Vacancy (2 Positions) - Nairobi Ital GLOBAL - We are a comprehensive Human Capital and Quality Management Consultancy firm dedicated to helping organizations just like yours with their HR and Quality Management requirements. We believe in creating productive and fruitful relationships with our clients by adding value to your business to ensure that you...

JOB PURPOSETo provide second level user support for the T24 core banking system at both Branch and Head Office levels, and ensure T24 availability and uptime. In addition, this role will monitor performance of T24 and escalate high impact issues to the supervisor. To develop new processes and modify existing T24 functions to meet business requirements. To develop applications that interface with ...

Mission Statement: "Tenwek Hospital is a Christian community committed to excellence in compassionate healthcare, spiritual ministry, and training for service to the glory of God." The hospital was founded in 1937 by missionaries from World Gospel Mission and has since grown to be a leading teaching and referral hospital in the region and one of the largest mission hospitals in Africa. It is a no...

About the role The Customer Service Manager Kenya will lead the call center service team with a customer centric vision in placing our customers first to ensure that the Sun King customer satisfaction operational excellence is in line with industry standards . They will be responsible for managing performance KPIs of the service teams with regular team engagements on welfare checks, continuous im...

Handle escalations from Safaricom Enterprise Platinum customers, its partners and Safaricom special projects; Research, review and recommend emerging technologies and innovative customer solutions and liaise with stakeholders for technology adoption to maximize service availability; Oversee fixed data partner engineers support and effectively liaise with internal subject matter experts-level 3 su...

Mission Statement: Tenwek Hospital is a Christian community committed to excellence in compassionate healthcare, spiritual ministry, and training for service to the glory of God. The hospital was founded in 1937 by missionaries from World Gospel Mission and has since grown to be a leading teaching and referral hospital in the region and one of the largest mission hospitals in Africa. It is a non-...

RESPONSIBILITIESManage inbound and outbound calls in a timely manner.Adhere to communication scripts when addressing various topics.Identify customers' needs, clarify information, and offer solutions or alternatives.Capitalize on opportunities to upsell services.Cultivate enduring relationships with customers by going the extra mile.Meet personal and team qualitative and quantitative targets.REQU...

Job Description RESPONSIBILITIES Manage inbound and outbound calls in a timely manner. Adhere to communication scripts when addressing various topics. Identify customers' needs, clarify information, and offer solutions or alternatives. Capitalize on opportunities to upsell services. Cultivate enduring relationships with customers by going the extra mile. Meet personal and team qualitative and qua...

PathCare Kenya was started on 25th November, 2002 by Dr. Kiran Radia as the Chief Executive Officer. PathCare is a private, Kenyan owned professional laboratory, which provides services to clinicians and their patients in collaboration with Pathcare South Africa, one of the leading pathology groups. RESPONSIBILITIES Manage inbound and outbound calls in a timely manner. Adhere to communication scr...

Job SummaryA customer Relationship officer, the primary responsibility is to ensure that customers have a positive and satisfying experience when interacting with the company or its products. They are in-charge of managing the overall customer journey, identifying pain points and implementing strategies to enhance customer satisfaction and loyalty. The role will involve collaborating with various...

We are a comprehensive Human Capital Consultancy firm dedicated to helping organizations just like yours with their HR activities and work. We believe in creating productive and fruitful relationships with our clients by adding value to your business to ensure that you get the very best return on your Human Capital spend. Summary Our client who is in the business of offering eco-friendly upholste...

Q-Sourcing Servtec Group is a global management consulting firm that helps people make significant improvements to their business performance and realize their most important career goals.Job Summary A customer Relationship officer, the primary responsibility is to ensure that customers have a positive and satisfying experience when interacting with the company or its products. They are in-charge...

Job Summary:The Retail Support Manager will be responsible for coordinating and supporting sales activities for both vehicles and services. This will be achieved by leveraging on various channels such as our digital and CRM platforms, and utilizing market intelligence and online inquiries to attain pre-qualified leads which can be converted into sales opportunities, and ensuring database integrit...

About Us: We are an application for Shopify. Our mission is to provide the best functioning, best looking and most value adding wishlist for Shopify merchants. We pride ourselves on having some of the most professional and personable customer service on the app store.

This role is a first step in the CSM organisation. Primarily focusing on the Tech segment, including the store customers, you will also have a portfolio assigned. Ubuntu is chosen by thousands of new users every month. Our responsibility is to ensure the best user experience for them through problem-solving, onboarding, enablement and value realisation all the way to success. Collaborating with o...

PathCare Kenya was started on 25th November, 2002 by Dr. Kiran Radia as the Chief Executive Officer. PathCare is a private, Kenyan owned professional laboratory, which provides services to clinicians and their patients in collaboration with Pathcare South Africa, one of the leading pathology groups. PathCare strives to promote the health of the population by providing accessible, affordable, appr...

Scania is a leading supplier of solutions and services for sustainable transport, as well as engines for industrial applications and power generation. Scania East Africa is the regional distributor for Scania products and services, and serves Kenya, Tanzania, Uganda and Rwanda. Job Summary: The Retail Support Manager will be responsible for coordinating and supporting sales activities for both ve...

Scania is a leading supplier of solutions and services for sustainable transport, as well as engines for industrial applications and power generation. Scania East Africa is the regional distributor for Scania products and services, and serves Kenya, Tanzania, Uganda and Rwanda.Job Summary: The Retail Support Manager will be responsible for coordinating and supporting sales activities for both veh...