customer support officer

Role PurposeThe purpose of this role is to ensure effective and efficient delivery of Exams. To manage Venue Supervisor engagement, relationship, and performance. To co-ordinate and manage any risk or issue resolution, including co-ordination of customer communication directly or through customer services. To be point of contact for Venues/Venue Supervisors on the day. This role will be required ...

Customer service jobs. Contact Centre is the Bank s point of contact for handling Inbound and Outbound Calls, Emails and Social Media engagements. The purpose of this role is to provide 24/7 Banking support to our customers on Voice, Email and Social Media with an objective of ensuring all Queries, Requests and Complaints are handled in a timely manner and in line with the I&M Service Standards r...

The British Council is a British organisation specialising in international cultural and educational opportunities. Role Purpose The purpose of this role is to ensure effective and efficient delivery of Exams. To manage Venue Supervisor engagement, relationship, and performance. To co-ordinate and manage any risk or issue resolution, including co-ordination of customer communication directly or t...

Job Summary:The Online Client Relations Officer will serve as the primary point of contact for our clients/customers in the online space. This individual will be responsible for managing online inquiries, addressing client/customer concerns, and fostering positive relationships through various digital channels. The ideal candidate will have excellent communication skills, a strong customer servic...

JOB PURPOSEContact Centre is the Bank's point of contact for handling Inbound and Outbound Calls, Emails and Social Media engagements. The purpose of this role is to provide 24/7 Banking support to our customers on Voice, Email and Social Media with an objective of ensuring all Queries, Requests and Complaints are handled in a timely manner and in line with the I&M Service Standards resulting in ...

Smart Applications International is a leading ICT solutions provider delivering a wide range of world-class technological solutions. Fondly known as Smart within the industry, the company was founded to provide innovative, secure, and high-tech solutions in Africa and beyond. Staying ahead through constant research and innovation. Job purpose: To provide exceptional customer service in order to d...

Digital channels uptime management on mobile banking, ATMs Open Banking, and others. Support issues resolution and systems troubleshooting. Uptime management and monitoring of systems and transactions. Configuration of channels for optimal performance Digital channels systems installations, administration, and upgrades. Manage all channels integration points on middleware and core banking system....

I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking. JOB PURPOSE Contact Centre is the Bank s point of contact for handling Inbound and Outbound Calls, Emails and Social Media engagements. The purpose of this role is to provide 24/7 Banking support to our customers on Voice...

Job Description:IEK is seeking an ICT Officer to support the secretariat in providing first-class application support and services to users, ensuring a properly secured and managed system environment. The ICT Officer will assist in technical support, system maintenance, and ensuring the smooth functioning of ICT systems.Responsibilities:Assist in the implementation of the Membership Information M...

Duties and ResponsibilitiesProvide customer care and support to internal & external clients and solving their problems.Support the principal in receiving, sorting, distributing, and dispatching daily mail & drafting letters and disseminating them appropriately and timely.Front office managementIn liaison with the HR department, help in Induction process of the new staff up-on reporting.In liaison...

JOB PURPOSEThe Chief Marketing Officer will be responsible for overseeing all marketing initiatives across the portfolio, including digital marketing, brand management, PR, and customer relationship management. The role involves developing and executing strategic marketing plans, managing marketing budgets, and driving revenue growth. You will collaborate with the executive team to align marketin...

Reporting to : Project Manager.Location: Nairobi with frequent travel to Project sites. Job Purpose: The job holder will be responsible for supporting business growth strategy through implementation of projects value addition plans and strategies on a day-to-day basis. Key Responsibilities: Work closely with projects managers to assist in reports analysis and execution of projects work strategies...

North Coast Medical Training College was established in 2010 was approved by the Clinical Officers Council early 2012. The first group of students for Diploma Clinical Medicine and Surgery started in September 2012. In 2013 Nutrition and Dietetics, Community Development in Health, and Nursing are starting. Duties and Responsibilities Provide customer care and support to internal & external client...

The role provides support to the Grants Unit, ensuring seamless functioning of the grants unit in relation to administrative and logistical tasks. In addition, the ideal candidate will be responsible for Data entry and systems actions tracking to achieve 100% automation of grants information in the Grants management system.Key Duties and Responsibilities:Provide administrative support in managing...

Location: Kenya Our client, a premier safari company operating in the tourism industry operating several Camps and Lodges across Kenya is seeking to recruit a Chief Marketing Officer. JOB PURPOSE The Chief Marketing Officer will be responsible for overseeing all marketing initiatives across the portfolio, including digital marketing, brand management, PR, and customer relationship management. The...

Strategy:Contribute to the development and implementation of IT service desk strategies, goals, and objectives aligned with the organization's overall IT strategy.Continuously evaluate and improve IT service desk processes, workflows, and tools to enhance service delivery and efficiency.Operational:Manage and prioritize incoming service requests and incidents, ensuring timely resolution and appro...

Job Purpose: The job holder will be responsible for supporting business growth strategy through implementation of projects value addition plans and strategies on a day-to-day basis. Key Responsibilities: Work closely with projects managers to assist in reports analysis and execution of projects work strategies to completion. Support in doing proper project planning with clear budgets, timely proj...

Job PurposeThe Communication and Marketing officer will work closely with the Policy, Research and Partnerships Manager to market and communicate IEK events and activities in a timely and effective manner. The role will also support the membership team and work on partnership projects on resource mobilization and advocacy activities.Key ResponsibilitiesCommunication (50%)Executing the IEK Communi...

Job Purpose This position is responsible for the analysis and interpretation of data on allowances and benefits towards achievement of equitable, affordable and fair remuneration in public sector. Key Responsibilities/ Duties / Tasks Managerial / Supervisory Responsibilities N/A Operational Responsibilities / Tasks Analyse submissions on allowances and benefits from stakeholders and make appropri...

AGRA is an alliance led by Africans with roots in farming communities across the continent. We understand that African farmers need uniquely African solutions designed to meet their specific environmental and agricultural needs so they can sustainably boost production and gain access to rapidly growing agriculture markets. Summary The role provides support to the Grants Unit, ensuring seamless fu...

Job Objective/PurposeProvision of quality care and quality services in line with Avenue Healthcare's defined policies, protocols, procedures and standards.Key ResponsibilitiesAccurate and clear documentation of patient history, physical examination, investigations, and management.Initiate and maintain proper management and treatment of patientsAppropriate and early consultation and referral of pa...

Job Purpose This position is responsible for interpretation and implementation of Human Resource strategies, policies and procedures for effective provision of the Human Resource and Administration functions. Key Responsibilities/ Duties / Tasks Managerial / Supervisory Responsibilities Provide input into the departmental work plan and compile budget estimates to inform the departmental planning ...

The African Population and Health Research Center (APHRC) is a premier research-to- policy institution, generating evidence, strengthening research and related capacity in the African research and development ecosystem, and engaging policy to inform action on health and development. The Center is Africa-based and African-led, with its headquarters in Nairobi, Kenya, and a West Africa Regional Off...

SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients JOB SUMMARY: Ensure timely processing of Trade Finance transactions in line with current policies and procedures and current International Chamber of Commerce guidel...