customer support analyst

About TalaTala is a global technology company building the world's most accessible financial services. With more than $350 million raised from visionary investors, we are serving millions of customers around the world who have been overlooked by traditional financial institutions and our plan is to serve millions more, and have been named by theFortuneImpact 20 list,CNBC's Disruptor 50, andForbes...

Job Description Reporting to: Data Analytics Manager Our Purpose: At Watu Africa, we empower entrepreneurs. WATU is a mission-driven, customer-centric company that believes everyone who wishes to become an entrepreneur deserves an opportunity to start, grow and achieve their goals in life. As Africa's fastest-growing Asset Finance company, we see the continent's bright and prosperous future and w...

Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects. SUMMARY Reporting to the Team Leader Cyber Defense Centre (CDC), the s...

You can join our journey too.As the Strategy and Operations Analyst will use M-KOPA's internal data resources and external customer data to uncover and share insights and inform business decisions throughout the company. The Analyst combines technical skills, creativity, and business acumen to improve the understanding of our customer, the market, and company, deliver on operational data processe...

Job Description Ensure that all activities are carried out in compliance with the laboratory's QA/QC system and more especially ISO/IEC 17025. In addition, ensure GLP compliance where applicable. Coordinate testing of Petroleum and Petrochemical products and any other items which require OGC analysis in accordance standard operating procedures, techniques, national, international and industry sta...

Job Purpose StatementThis position is responsible for analyzing, developing and organizing business process initiatives directed at providing planned process, procedural, and best-practice improvements.Key Accountabilities (Duties and Responsibilities), Perspective % Weighting (to add up to 100%), OutputFinancial (10%)Analyze business processes and workflows with the objective of finding out how ...

The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs. Job Purpose Stateme...

Job Ref. No: JHIL111Role PurposeThe job holder will play a crucial role in reviewing existing products and developing new products and contribute towards using tech to develop new health and care solutions. The role will focus on emerging opportunities within the fintech and Insurtech space and embedding of healthcare solutions through strategic partnerships and inclusive healthcare insurance.Mai...

Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance. Job Ref. No: JHIL111 Role Purpose The job holder will play a crucial role in reviewi...

CALL CENTRE QUALITY ANALYSTOur client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Quality Analyst. .The quality analyst is responsible of evaluating; monitoring and developing overall agent performance while ensuring quality of all customer support activities meet the client standards expectationsResponsibilitiesPlan, perform and overse...

Job DescriptionEnsure that all activities are carried out in compliance with the laboratory's QA/QC system and more especially ISO/IEC 17025. In addition, ensure GLP compliance where applicable. Coordinate testing of Petroleum and Petrochemical products and any other items which require OGC analysis in accordance standard operating procedures, techniques, national, international and industry stan...

HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya. CALL CENTRE QUALITY ANALYST Summary Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Quality Analyst. .The quality analyst is responsible of evaluating; monitoring and developing overall agent performance w...

In this role, the Programme Associate will support development and implementation of special programme initiatives and partnerships, contribute to UNVs engagement with regional bodies for joint advocacy and visibility, and support design, coordination, and implementation of joint regional events. He/she will support the RO outreach to non-field unit countries, as guided by the RO priorities and w...

The United Nations Development Programme (UNDP) is the United Nations global development network. Headquartered in New York City, UNDP advocates for change and connects countries to knowledge, experience and resources to help people build a better life Summary In this role, the Programme Associate will support development and implementation of special programme initiatives and partnerships, contr...

Key Purpose StatementThe Job holder supports the Knowledge and Insights Manager to provide comprehensive Marketing and RTM measurement system that enable decision support and management reporting. The role also develops and maintains the company Knowledge Management systems (e.g., tools, processes & routines) for the Marketing and RTM elements.Key Duties & ResponsibilitiesSupport the Insights and...

Key Purpose StatementThe Job holder supports the Knowledge and Insights Manager to provide comprehensive Marketing and RTM measurement system that enable decision support and management reporting. The role also develops and maintains the company Knowledge Management systems (e.g., tools, processes & routines) for the Marketing and RTM elements.Key Duties & ResponsibilitiesSupport the Insights and...

The Coca-Cola Company, which is headquartered in Atlanta, Georgia, is an American multinational beverage corporation, and manufacturer, retailer, and marketer of nonalcoholic beverage concentrates and syrups. Key Purpose Statement The Job holder supports the Knowledge and Insights Manager to provide comprehensive Marketing and RTM measurement system that enable decision support and management rep...

Job DescriptionWe are seeking a passionate and detail-oriented Customer Experience Analyst to join our team. If you are enthusiastic about providing exceptional customer service and possess basic technical knowledge of systems, we want to hear from you!The ideal candidate will play a pivotal role in enhancing our customer interactions and ensuring seamless experiences. You will work closely with ...

Savannah Informatics Limited (Savannah), is a clinician-led health informatics company delivering innovative and interoperable healthcare solutions to improve access to affordable quality healthcare. Savannah is privately owned and has an established footprint and operating base in Kenya with over 140 employees, majority of whom are informatics professionals. Summary We are seeking a passionate a...

Brief DescriptionJob Purpose Statement: As an NDC Program Analyst, is responsible for analyzing, designing, and implementing strategies and solutions to improve our distribution capabilities. This role will work closely with cross-functional teams to ensure the successful execution of NDC projects, monitor progress, and contribute to enhancing our distribution processes.Detailed DescriptionPrinci...

Our client, an international organization who is a leading provider of languageinterpretationservices is seeking to recruitMandarin IT Service Desk Analyst.Successful candidate will be responsible for responsible for providing Service Desk support to customers applying technical knowledge and customer service skills via phone, email, or chat.Duties and ResponsibilitiesProvide General IT end-user ...

Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport. Job Purpose Statement: As an NDC Program Analyst, is responsible for analyzing, designing, and implementing strategies and solutions to imp...

Flexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support. What makes us a unique Recruitment and...

The Area Inventory Analyst works with and reports to corporate headquarters to ensure product is readily available to meet customer needs in their geographic area of responsibility. This is done through interaction with area distribution and retail operations in the assigned countries to maintain the right inventory levels and ensure product is where it needs to be, in the right quantities and at...