customer supervisor

About the role: The Customer Service Supervisor role holder is a dynamic and results-driven individual. He /she is a key contributor to the customer service department. The role holder will be responsible for leading a team of retention representatives to ensure the effective implementation of customer retention strategies. The primary focus of this role is to minimize customer churn, enhance cus...

Duties & ResponsibilitiesAct as a single point of contact for phone calls and emails from users. The assistant listens, logs, and responds to customer inquiries, requests, and complaints.Recognize, document, and inform the supervisor regarding trends in external customer calls.Anticipate potential needs or problems of customers.Follow through on commitments made to customers.Make recommendations ...

Kenya Trade Network Agency (KENTRADE) is a state Agency under treasury that is mandated to facilitate cross border trade, Establish, manage and implement the Kenya National Electronic Single Window System (KNESWS). The overall objective of the National Electronic Single Window System Project is to facilitate international trade by reducing delays and lowering costs associated with clearance of go...

Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency head quartered in Kenya providing outstanding talent to a wide range of companies and NGO's in various business sectors across Africa.Our client, a fast-growing boutique hotel, is looking to recruit a The successful candidate will be responsible for planning and supervising the activities of the workforce, e...

CUSTOMER CARE AGENT (REF: CCA/04/24) Job Purpose: The Customer Care Agent will be responsible for providing and promoting a professional, high-quality frontline customer-focused service by efficiently handling in bound & outbound calls, correspondences at the SACCO, resolving customer queries in a timely manner, cross selling the SACCO products all geared towards increasing the SACCO profitabilit...

BuyTec is a leading e-commerce platform dedicated to providing customers with a seamless shopping experience. We pride ourselves on offering a wide range of high-quality products and exceptional customer service. Summary BuyTec Kenya Limited is seeking a dedicated and customer-oriented individual to join our team as a Customer Services Associate. The ideal candidate will be passionate about assis...

\tSupervise and coordinate the activities of warehouse staff, including assigning tasks, monitoring performance, and providing feedback. \tMaintain accurate inventory records, ensuring proper stock levels and conducting regular audits to identify discrepancies. \tOversee the receiving, inspection, and storage of incoming shipments, ensuring they are properly recorded and stored in designated loca...

Duties and ResponsibilitiesProvide leadership and direction to department managers and supervisors, fostering a collaborative and high-performance work environment.Develop and implement operational policies, procedures, and performance standards to achieve organizational goals and objectives.Monitor and evaluate departmental performance, productivity, and efficiency, identifying areas for improve...

Company DescriptionAbout Our HotelFairmont Mount Kenya Safari Club has been awarded Africa's leading hotel in 2022 and 2023 by the World Travel Awards.The iconic Fairmont Mount Kenya Safari Club is a remote luxury 5-star resort located in the Mount Kenya Wildlife Conservancy in Nanyuki, Kenya. The hotel is rooted in history and has evolved from the vision of its founding members in the early 1930...

Location: Kenya Our client, a leading automotive manufacturer in Electric 2&3 Wheelers offering continued renewable energy technology solutions through excellent customer service is seeking to recruit a Sales Agent. JOB PURPOSE As a Sales Agent, you will play a crucial role in achieving sales targets, building customer relationships, and contributing to the overall success of the organization. Yo...

Job PurposeThe Restaurant Supervisor is responsible for overseeing the operations of the restaurant, ensuring adherence to the highest standards and efficiency in service delivery.Key duties and responsibilitiesUphold all restaurant policies and standards for quality and safety.Conduct regular operational reviews to identify and solve issues, ensuring continuous improvement.Supervise and guide st...

JOB PURPOSEAs a Sales Agent, you will play a crucial role in achieving sales targets, building customer relationships, and contributing to the overall success of the organization. You will work closely with the Sales Supervisor and other team members to drive sales and meet customer needs.KEY DUTIES AND RESPONSIBILITIESAchieve and exceed set sales targets as directed by the Sales Supervisor.Follo...

Duties and responsibilities.Ensuring all restaurant policies, procedures, standards, and guidelines are understood and strictly adhered to.Conducting performance and operation reviews to identify problems, concerns, and opportunities for improvement.Supervising staff by identifying and delegating responsibilities, providing directions to staff, and ensuring restaurant objectives are met and achie...

What are your main responsibilities? You are responsible for the client communication for designated account relationships and Contracts. You are required to response to the client on timely manner providing full and accurate information in one go. Key Areas Communication management in day to day queries of our clients and insurers through different channels (Email, Phone, Letter and Chat) .The m...

What are your main responsibilities?You are responsible for the client communication for designated account relationships and Contracts.You are required to response to the client on timely manner providing full and accurate information in one go.Key AreasCommunication management in day to day queries of our clients and insurers through different channels (Email, Phone, Letter and Chat) .The main ...

JOB TITLE PACKAGING SUPERVISOR DEPT HORTICULTURE JOB SUMMARY. The employee shall perform duties and responsibility of sorting, grading and packing of fruits, which will be delegated to him /her by line manager. The position is based on performance with the main deliverables Identified as: Fruits sorted, graded and packed as per the customer specification. Maintaining the cold chain of fruit to th...

Flexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support. What makes us a unique Recruitment and...

Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world What are your main responsibilities? You are responsible for the client communication for designated account relationships and Contracts. You are required to ...

Fruits sorted, graded and packed as per the customer specification

Customer service jobs. What are your main responsibilities? You are responsible for the client communication for designated account relationships and Contracts.You are required to response to the client on timely manner providing full and accurate information in one go. Key Areas Communication management in day to day queries of our clients and insurers through different channels (Email, Phone, L...

Duties and ResponsibilitiesTeam Leadership: Supervise and motivate restaurant staff, including servers, hosts/hostesses, and kitchen staff. Provide guidance, training, and support to ensure a high level of performance and morale.Customer Service: Ensure that all guests receive prompt, friendly, and attentive service. Address any customer concerns or complaints in a professional and timely manner....

Our client, is looking to hire a Lounge Supervisor.As a Lounge Supervisor, you will manage and direct the operation and team with optimal resources and maximum benefit principles to maintain efficient and quality service within the Lounge. Perform quality, perfect greeting, concurrency and lounge services according to procedures to protect and increase customer satisfaction and lounge service Qua...

The successful Mechanical technician will be reporting to the maintenance manager and will be responsible for the plant mechanical activities that are planned or unplanned to enable smooth plant operations and customer satisfaction. Your role and responsibilities: As a Mechanical Technician, your daily duties include but are not limited to: Responsible for mechanical maintenance of all plant equi...

Mechanical Technician Wärtsilä is leading the transition towards a 100% renewable energy future. We Wärtsilians help our customers unlock the value of energy transition by optimizing their energy systems and future-proofing their assets. Did you know Wärtsilä has delivered 74 GW of power plant capacity and more than 80 energy storage systems in 180 countries around the world?In this fast-changing...