customer service quality assurance jobs

Workforce Africa is a HR solutions provider dedicated in the provision of Human Resource Management services across Africa. Our MISSION is to deliver Business Growth by leveraging on Talent. THE POSITION Reporting to the CEO, the overall purpose of this role is to manage and coordinate the various projects of the company right from planning to handover. The projects are for the Electronic Securit...

Job purpose:This role is expected to ensure the effectiveness, compliance, and continuous improvement of our QMS, aligning with the highest standards of quality in the ICT industry.Key responsibilities and accountabilities:Planning and executing comprehensive audits of information systems/processes as per audit schedules to assess the compliance and effectiveness of the ISO 900 QMS.Providing insi...

Job PurposeThe COO will be responsible for driving operational excellence overseeing day-to-day operations, optimizing efficiency, and enhancing the overall guest experience within the tourism sector.Key Responsibilities:Operational Strategy: Develop and implement operational strategies that align with the company's overall business goals and growth objectives. Drive initiatives to optimize effic...

SmartApplications International is a leading ICT solutions provider delivering a wide range of world class technological solutions. Fondly known as Smart within the industry, the company was founded to provide innovative, secure and high-tech solution in Africa and beyond. Staying ahead through constant research and innovation. Job purpose: This role is expected to ensure the effectiveness, compl...

Flexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support. What makes us a unique Recruitment and...

Job Description To coordinate management of farm equipment, infrastructure, and Projects by providing technical solutions relating to safety, security, and maintenance for quality seamless customer service. Coordinates and distributes labor to different sections and as per work requirements, allocates tasks to the technicians and ensures they are completed within budget with regard to the product...

CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi PURPOSE: Responsible for setting up, expansion and successfully running CIC Pharmacy stores in accordance to the relevant regulations. PRIMARY RESPONSIBILITIES: Responsible for Pharmacy setup and the expansion Identification of location...

PURPOSE:Responsible for setting up, expansion and successfully running CIC Pharmacy stores in accordance to the relevant regulations.PRIMARY RESPONSIBILITIES:Responsible for Pharmacy setup and the expansionIdentification of locationsAcquisition of relevant licenses and approvals ideal for running the pharmacy and ensure timely renewals.Participate in recruitment and staffingStakeholder Management...

Profile IntroductionOur client, a leading financial and health insurance company seeks to bring on board anClaims Analyst. The role will be responsible for processing medical claims with a focus on accuracy, cost containment, risk management and customer excellence.Key Areas of ResponsibilityReview, assess, authenticate and capture outpatient and inpatient claims as per the claims manual and with...

About The RoleReporting to the Regional Sales Manager with a dotted reporting line to the Fleet Operations Manager, the Service Center Associates will manage our Service Centers. The key role will be good customer service to all customers that come to the service center, sales conversion, stock management, troubleshooting, and escalating all aftersale issues reported by the customers through the ...

Key Roles and Responsibilities:-Installation Quality Assurance: Verify that PAYGO solar pumping systems are installed correctly and efficiently, troubleshooting any technical issues that arise.Training Delivery: Provide comprehensive training to customers and installation service providers, ensuring they understand the system's operation, maintenance, and how to maximize benefits.Data-Driven Insi...

At Stratostaff we design, implement and manage workforce solutions for large, specialized or routine staff complements giving you the opportunity to focus on your core business.At Stratostaff we design, implement and manage workforce solutions for large, specialized or routine staff complements giving you the opportunity to focus on your core business. Profile Introduction Our client, a leading f...

The Save the Children Fund, commonly known as Save the Children, is an international non-governmental organization that promotes children s rights, provides relief and helps support children in developing countries Role Purpose: The Senior Project Manager for the Shared Services for CRM Project sits within the Project and Change Management Team that is part of the Transformation Delivery Departme...

Quality Assurance Analyst Customer Service at Kingdom Bank Limited

Driving new business and customer retention through ban assurance and alternative distribution channelsEstablishing, maintaining and growing relations with Bank Officers and alternative partners to identify marketing opportunity and customer requirements.Managing and coordinating the smooth running of banc assurance / alternative channels for quality and quantity businessDriving Customer Service,...

Customer service jobs. Contact Centre is the Bank s point of contact for handling Inbound and Outbound Calls, Emails and Social Media engagements. The purpose of this role is to provide 24/7 Banking support to our customers on Voice, Email and Social Media with an objective of ensuring all Queries, Requests and Complaints are handled in a timely manner and in line with the I&M Service Standards r...

Position: Project Coordinator Industry: IT Business Solutions Location: Nairobi, Kenya Gross Salary: 100,000 About Client : Our client is a top-tier technology solutions provider, offering a diverse array of innovative business solutions. From electronic safety and security solutions to queue management systems and visitor management systems, our client is at the forefront of delivering cutting-e...

I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking. JOB PURPOSE Contact Centre is the Bank s point of contact for handling Inbound and Outbound Calls, Emails and Social Media engagements. The purpose of this role is to provide 24/7 Banking support to our customers on Voice...

About the role:The Customer Service Supervisor role holder is a dynamic and results-driven individual. He /she is a key contributor to the customer service department. The role holder will be responsible for leading a team of retention representatives to ensure the effective implementation of customer retention strategies. The primary focus of this role is to minimize customer churn, enhance cust...

Job Description About the role: The Customer Service Supervisor role holder is a dynamic and results-driven individual. He /she is a key contributor to the customer service department. The role holder will be responsible for leading a team of retention representatives to ensure the effective implementation of customer retention strategies. The primary focus of this role is to minimize customer ch...

Since the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for the millions of farmers on the continent About the role: The Customer Service Supervisor role holder is a dynamic and res...

About SunCulture: Founded in 2012, SunCulture s Vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunCulture does this by developing and commercializing life-changing technology that solves the biggest daily challenges for the world s 570 million smallholder farming households. We are the largest distributor of solar water pumps / solar i...

Role Purpose Statement:Under the general direction and guidance of the Director of Operations, the Manager Ground Services is responsible for leading and managing all aspects of ground operations, ensuring safety, efficiency, and exceptional service quality. This role provides a seamless and secure experience for passengers and optimizing operational excellence.Key Accountabilities/Responsibiliti...

RefugePoint seeks an IT / Monitoring & Evaluation intern who will work closely with the Database Administrator on various technical and programmatic tasks to enable the agency to more effectively track, monitor, and report on the activities, outputs, and outcomes of our work supporting refugee populations. The intern will work with the IT team, in close collaboration with the Monitoring, Evaluati...