customer service quality assurance jobs

Reeds Africa consult (RAC) offers a broad scale of Human resource services designed to provide professional supports for the growing needs of today s corporate organizations. Responsibilities Support the QA lead in the onboarding of new staff Support the QA lead in preparing training materials Stand in for QA lead in their absence Owning the QA process to support the delivery of good customer exp...

Job Description About Dynamic Freelancer: Dynamic Freelancer is a premier provider of freelance services in the UAE, dedicated to assisting individuals in working remotely while residing in the UAE. From residency visas to health insurance and invoicing services, we offer a comprehensive suite of services tailored to our clients' unique needs. With a steadfast commitment to excellence and custome...

THE POSITIONReporting to the CEO, the overall purpose of this role is to manage and coordinate the various projects of the company right from planning to handover. The projects are for the Electronic Security and Safety Systems RESPONSIBILITIESCoordinate project management activities, resources, equipment and informationPrepare project timelines and ensure the project is completed within the spec...

Workforce Africa is a HR solutions provider dedicated in the provision of Human Resource Management services across Africa. Our MISSION is to deliver Business Growth by leveraging on Talent. THE POSITION Reporting to the CEO, the overall purpose of this role is to manage and coordinate the various projects of the company right from planning to handover. The projects are for the Electronic Securit...

YOUR MISSION Impact Quality Coordinator contributes to the success of the organization as a whole through Profitability (Managing Costs) and CX (Customer Satisfaction) control. Processes Optimization: ensuring the effective execution and enhancement of the cost affecting processes. KPIs: CPO (Cost per Order), Compensation CPO, CR, Process Adherence, CRC (Contact Resolution Center Adherence), Agen...

Job purpose:This role is expected to ensure the effectiveness, compliance, and continuous improvement of our QMS, aligning with the highest standards of quality in the ICT industry.Key responsibilities and accountabilities:Planning and executing comprehensive audits of information systems/processes as per audit schedules to assess the compliance and effectiveness of the ISO 900 QMS.Providing insi...

Job PurposeThe COO will be responsible for driving operational excellence overseeing day-to-day operations, optimizing efficiency, and enhancing the overall guest experience within the tourism sector.Key Responsibilities:Operational Strategy: Develop and implement operational strategies that align with the company's overall business goals and growth objectives. Drive initiatives to optimize effic...

SmartApplications International is a leading ICT solutions provider delivering a wide range of world class technological solutions. Fondly known as Smart within the industry, the company was founded to provide innovative, secure and high-tech solution in Africa and beyond. Staying ahead through constant research and innovation. Job purpose: This role is expected to ensure the effectiveness, compl...

Location: Kenya Our client, in the Tourism industry, is seeking to recruit a Chief Operating Officer. Job Purpose The COO will be responsible for driving operational excellence overseeing day-to-day operations, optimizing efficiency, and enhancing the overall guest experience within the tourism sector. Key Responsibilities: Operational Strategy: Develop and implement operational strategies that a...

Location: Kenya Our client, in the Tourism and Travel industry in the region, is seeking to recruit a Reservations Manager. Job Purpose The Reservations Manager will play a crucial role in managing booking processes, optimizing occupancy rates, and ensuring exceptional service delivery to guests and travelers. Key Responsibilities: Reservation System Management: Oversee the operation of reservati...

Flexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support. What makes us a unique Recruitment and...

Job Description To coordinate management of farm equipment, infrastructure, and Projects by providing technical solutions relating to safety, security, and maintenance for quality seamless customer service. Coordinates and distributes labor to different sections and as per work requirements, allocates tasks to the technicians and ensures they are completed within budget with regard to the product...

PURPOSE: Responsible for setting up, expansion and successfully running CIC Pharmacy stores in accordance to the relevant regulations. PRIMARY RESPONSIBILITIES: Responsible for Pharmacy setup and the expansion Identification of locations Acquisition of relevant licenses and approvals ideal for running the pharmacy and ensure timely renewals. Participate in recruitment and staffing Stakeholder Man...

About The Role Reporting to the Regional Sales Manager with a dotted reporting line to the Fleet Operations Manager, the Service Center Associates will manage our Service Centers. The key role will be good customer service to all customers that come to the service center, sales conversion, stock management, troubleshooting, and escalating all aftersale issues reported by the customers through the...

CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi PURPOSE: Responsible for setting up, expansion and successfully running CIC Pharmacy stores in accordance to the relevant regulations. PRIMARY RESPONSIBILITIES: Responsible for Pharmacy setup and the expansion Identification of location...

PURPOSE:Responsible for setting up, expansion and successfully running CIC Pharmacy stores in accordance to the relevant regulations.PRIMARY RESPONSIBILITIES:Responsible for Pharmacy setup and the expansionIdentification of locationsAcquisition of relevant licenses and approvals ideal for running the pharmacy and ensure timely renewals.Participate in recruitment and staffingStakeholder Management...

Profile IntroductionOur client, a leading financial and health insurance company seeks to bring on board anClaims Analyst. The role will be responsible for processing medical claims with a focus on accuracy, cost containment, risk management and customer excellence.Key Areas of ResponsibilityReview, assess, authenticate and capture outpatient and inpatient claims as per the claims manual and with...

ResponsibilitiesNew Hire Onboarding and tenured employee upskilling\\'a0\\ * Introducing new hires to the company values, mission, and vision\\'a0\\ * New hire activation through client provided credentials.\\'a0\\ * Set up and maintain training facilities and related training materials.\\'a0\\ * Deliver training to engage and stimulate existing and newly hired employees in a manner that promotes...

About The RoleReporting to the Regional Sales Manager with a dotted reporting line to the Fleet Operations Manager, the Service Center Associates will manage our Service Centers. The key role will be good customer service to all customers that come to the service center, sales conversion, stock management, troubleshooting, and escalating all aftersale issues reported by the customers through the ...

At Stratostaff we design, implement and manage workforce solutions for large, specialized or routine staff complements giving you the opportunity to focus on your core business.At Stratostaff we design, implement and manage workforce solutions for large, specialized or routine staff complements giving you the opportunity to focus on your core business. Profile Introduction Our client, a leading f...

Key Roles and Responsibilities:-Installation Quality Assurance: Verify that PAYGO solar pumping systems are installed correctly and efficiently, troubleshooting any technical issues that arise.Training Delivery: Provide comprehensive training to customers and installation service providers, ensuring they understand the system's operation, maintenance, and how to maximize benefits.Data-Driven Insi...

The Save the Children Fund, commonly known as Save the Children, is an international non-governmental organization that promotes children s rights, provides relief and helps support children in developing countries Role Purpose: The Senior Project Manager for the Shared Services for CRM Project sits within the Project and Change Management Team that is part of the Transformation Delivery Departme...

Quality Assurance Analyst Customer Service at Kingdom Bank Limited

Customer service jobs. Contact Centre is the Bank s point of contact for handling Inbound and Outbound Calls, Emails and Social Media engagements. The purpose of this role is to provide 24/7 Banking support to our customers on Voice, Email and Social Media with an objective of ensuring all Queries, Requests and Complaints are handled in a timely manner and in line with the I&M Service Standards r...