Customer Service Manager jobs in Nairobi

The Assistant Manager in collaboration with the Location leadership drive achievement of Service Level Agreement and adherence to customer service delivery procedures and processed. In addition will also be responsible for coordination with other internal stakeholders on workforce requirement and Service Level compliance through regular quality checks and reviews, and interact with the client on ...

Workforce Africa is a HR solutions provider dedicated in the provision of Human Resource Management services across Africa. Our MISSION is to deliver Business Growth by leveraging on Talent. THE POSITION Reporting to the director, the overall purpose of this role is Sales and Business Development for the Electronic Security and Safety Systems KEY RESPONSIBILITIES Promoting and selling the entire ...

Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Job Summary To plan, manage and monitor the implementation of customer service activities and processes in order to deliver on approved operational plans in an e...

Job Description Reporting to the Head of Claims, the role holder will be responsible for contributing towards implementation of the Company's general business claims strategy to achieve the company's mission of providing quality insurance and financial services through customer centric culture and speedy settlement of claims Duties and responsibilities: Manage of claims at the individual and port...

Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance.Job Summary To plan, manage and monitor the implementation of customer service activities and processes in order to deliver on approved operational plans in an ef...

iSON Xperiences is a specialist in proactive customer engagement and customer xperience management, partnering with leading brands to optimize their customer xperience, revenue generation and business process management across the enterprise. About Job The Assistant Manager in collaboration with the Location leadership drive achievement of Service Level Agreement and adherence to customer service...

Rafiki Microfinance Bank is a place where creativity and positive ambition are infectious. We are restless to win, to meet the changing needs of our customers and unlock growth opportunities. Purpose of the Job: Reporting to the Head of Branches, the position will be responsible for business development and operations, ensuring compliance, staff engagement and business acquisition to grow profita...

Reporting to the Head of Claims, the role holder will be responsible for contributing towards implementation of the Company's general business claims strategy to achieve the company's mission of providing quality insurance and financial services through customer centric culture and speedy settlement of claimsDuties and responsibilities:Manage of claims at the individual and portfolio level, to op...

Rafiki Microfinance Bank is a place where creativity and positive ambition are infectious. We are restless to win, to meet the changing needs of our customers and unlock growth opportunities. Purpose of the Job: Reporting to the Head of Branches, the position will be responsible for business development and operations, ensuring compliance, staff engagement and business acquisition to grow profita...

The Job As the Tiko Service Quality Lead, you will be responsible for overseeing and enhance service standards across all Tiko markets, including South Africa, Kenya, Uganda, Ethiopia, and Burkina Faso. Your key duties include guiding Service Quality Specialists and overseeing Quality Assurance Consultants to achieve excellence in service delivery. Responsibilities: Implement the Tiko Quality Ass...

ROLE POSITIONING AND OBJECTIVES To understand customer/business unit sourcing requirements including their business goals, targets, initiatives, directions for their appointed end market To build long term and strong relationships with EM key stakeholders Cascade and communicate Global/APMEA Procurement innovation pillar strategies to EM and feedback loop from EM to Global/APMEA Proc teams. To bu...

Procurement jobs. Salary: 70K-80K Our client is seeking a dynamic and experienced individual to fill the role of Retail Outlet Manager for their store specializing in nutritional supplements, organic snacks, and beauty products. The ideal candidate will have significant experience in retail management, particularly in the beauty and nutritional supplement sectors. Key Responsibilities: Oversee al...

Founded in 2000 with headquarters in Lagos, Nigeria, Capital Express Assurance has grown over the years to become one of the biggest life insurers in West Africa and has made the extra step to add Eastern Africa region to its global footprint. Operating as Capex Life Assurance in Kenya, we operate as a specialist life insurance company, with our major businesses ordinary life and superannuation c...

Penda Health is an award-winning startup company that is transforming healthcare in East Africa by building a chain of outpatient health clinics that offer evidence-based medical care and unparalleled member experience at surprisingly affordable rates Role Summary: As the Acting Branch Manager, you will work to ensure the overall performance of the branch. The role requires strong leadership, cli...

Few companies founded in 1902 are still going from strength to strength. Fewer still are leaders in more than 55 markets. And with one billion adult smokers around the world, we manufacture the cigarettes chosen by around one in eight of them. We take our business and our impact very seriously ROLE POSITIONING AND OBJECTIVES The ESA SC is currently undergoing significant organisational change, th...

Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency head quartered in Kenya providing outstanding talent to a wide range of companies and NGO's in various business sectors across Africa.Our client, a dynamic Forex Bureau with Branches across Nairobi is seeking to recruit an for their branch in Two Rivers Mall, Kenya. The successful candidates Must have 4 year...

Since our founding in 1994, Future Group has embarked on a remarkable journey to become a global leader in the translation and localization industry. At Future Group, we take pride in our ability to consistently exceed our clients' expectations by delivering high-quality, tailored solutions that drive their success in international markets. Boost Your Career as a Business Development Executive wi...

PURPOSE: To generate revenue for the company, increase visibility and presence within the specified geographical area. To create strong stakeholders value through overseeing efficient utilization of available resources and ensure customer focus across the region. PRIMARY RESPONSIBILITIES: Generate revenue in the branch across all subsidiary lines; Provide leadership and support to the staff, sale...

The JobAs the Tiko Service Quality Lead, you will be responsible for overseeing and enhance service standards across all Tiko markets, including South Africa, Kenya, Uganda, Ethiopia, and Burkina Faso. Your key duties include guiding Service Quality Specialists and overseeing Quality Assurance Consultants to achieve excellence in service delivery.Responsibilities:Implement the Tiko Quality Assura...

Key RequirementsManaging a team of direct field sales agent, including recruitmentOverseeing and monitoring performance of M-KOPA's field sales managers and sales executives.Defining KPI's across sales teams, developing operational performance reporting and supporting target achievement.Implementing and monitoring incentive sales commission programs for sales agents and supervisors tied to key bu...

We are looking for a Business Development Manager to lead the expansion of our M-PESA outlets network. The ideal candidate will be responsible for identifying, recruiting, and nurturing strategic partnerships with potential M-PESA agents, merchants, and service providers. With a deep understanding of market dynamics and consumer behavior, the Business Development Manager will develop and execute ...

We are looking for a Business Development Manager to lead the expansion of our M-PESA outlets network. The ideal candidate will be responsible for identifying, recruiting, and nurturing strategic partnerships with potential M-PESA agents, merchants, and service providers. With a deep understanding of market dynamics and consumer behavior, the Business Development Manager will develop and execute ...

Driving Business Performance 50 velopment and implementation of business strategies to deliver performance and growth targets of the Cluster.Interpret overall Retail and Business Banking strategies into implementable plans and communicate to the branches in the cluster.Define, agree and implement with branch management throughout the cluster the necessary strategies and processes in respect of se...

PURPOSE:To generate revenue for the company, increase visibility and presence within the specified geographical area. To create strong stakeholders' value through overseeing efficient utilization of available resources and ensure customer focus across the region.PRIMARY RESPONSIBILITIES:Generate revenue in the branch across all subsidiary lines;Provide leadership and support to the staff, sales a...