Mon May 06 2024 12:00:12 GMT+0000 (Coordinated Universal Time)

Customer Service Manager jobs in Nairobi

Listings from jobsinkenya.co.ke, brightermonday.co.ke and 9 more

Relationship Manager Nairobi County At Sidian Bank

    JOB PURPOSEThe jobholder is responsible for managing client relationships to achieve the set sales targets and wallet share and ensure sustained business growth and profitability in the assigned customer segment. To sell, cross/upsell and deliver excellent sales and service of the bank's products and services whilst building long-term profitable customer relationships.KEY RESPONSIBILITIESBranch s...

    Seen 2 days ago onfindojobs.ke
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    Assistant Manager, IT Service Desk

      Job Purpose Statement Assistant Manager, IT Service Desk role is responsible for supervising NCBA group centralized IT Service Desk. The role ensures that the Service Desk team liaises with the department to ensure any incidents that cannot be resolved at the Service desk are appropriately escalated. Key Accountabilities (Duties and Responsibilities) Perspective % Weighting (to add up to 100%) Ou...

      Seen 15 hours ago onelevolt.co.ke
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      Customer Service Assistant at AMG Realtors

        AMG Realtors is a premier real estate company in Kenya. We pride our reputation in our loyal clientele.Responsibilities: Ongoing review of client files to ensure that the correct client engagement procedures are followed by the Relationship Managers ( RM s) and that all the necessary support documentation is obtained at the point of engaging clients. Maintain an organized procedure for obtaining ...

        Seen 5 days ago onmyjobmag.com
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        Quality Coordinator for Customer Service

          YOUR MISSION Impact: Quality Coordinator contributes to the success of the organization as a whole through Profitability (Managing Costs) and CX (Customer Satisfaction) control. Processes Optimization: ensuring the effective execution and enhancement of the cost affecting processes. KPIs: CPO (Cost per Order), Compensation CPO, CR, Process Adherence, CRC (Contact Resolution Center Adherence), Age...

          Seen 6 days ago onelevolt.co.ke
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          Hostess at Bridge Talent Management

            One HR information system to manage your employees entire employment lifecycle. Build an incredible workplace and grow your business with our all-in-one platform.Role Statement: To welcome the guests by greeting them as per the standards and respond to customer queries and resolving issues in a timely and efficient manner to ensure customer satisfaction. Key Responsibilities : Welcoming and greet...

            Seen 2 days ago onmyjobmag.com
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            Quality Coordinator For Customer Service At Glovo

              YOUR MISSIONImpact:Quality Coordinator contributes to the success of the organization as a whole through Profitability (Managing Costs) and CX (Customer Satisfaction) control.Processes Optimization: ensuring the effective execution and enhancement of the cost affecting processes.KPIs: CPO (Cost per Order), Compensation CPO, CR, Process Adherence, CRC (Contact Resolution Center Adherence), Agent C...

              Seen 6 days ago onfindojobs.ke
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              Tpm/ Performance Services Project Manager

                TPM/ Performance Services Project Manager Contract Type Permanent Country KENYA Location Nairobi Your opportunity Sidel is looking for a TPM Project manager who will be responsible to lead and drive successful TPM Performance projects at our customer's priority sites and priority production lines.Sidel is committed to high performance and our new Service offering of TPM Performance projects.These...

                Seen 4 days ago onfindojobs.ke
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                Bars Manager (Pre-Opening) at Accor

                  Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation propertiesJob Description Are you someone with a passion for excellence and a flair for exceptional hospitality? Novotel Nairobi Westlands invites you to elevate your career journey by gaining experience with us. As the new Bar Manager you will: Be part of our pre-opening team i...

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                  Bars Manager (Pre-Opening) At Accor

                    Job DescriptionAre you someone with a passion for excellence and a flair for exceptional hospitality? Novotel Nairobi Westlands invites you to elevate your career journey by gaining experience with us.As the new Bar Manager you will:Be part of our pre-opening team in this amazing project from the very beginning, with opportunity to use your experience and skills and also gain new one.Recruit, man...

                    Seen 1 day ago onfindojobs.ke
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                    Customer Service Manager

                      Manage the service function operations while driving focus to enhancing a customer centric culture across the businessLeads and motivates staff and workforce - building a top performing operational team and instilling a culture of accountability, results, and flexibility to meet/exceed customer expectations. Target is to enable managers leading their teams independently, with a high degree of col...

                      Seen 13 days ago onfuzu.com
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                      Specialist - Enterprise ICT Customer Support at Safaricom Kenya

                        Job Description JOB DESCRIPTION Reporting to the Manager - Enterprise Managed Services Support the role of the Specialist - Enterprise ICT Customer Support is to operate day to day support for Managed Security, Cloud & Domain Services for Enterprise customers. The holder of the position will perform complex EBU 1st and 2nd Line ICT technical support operations for Enterprise customers and liaise ...

                        Seen 6 days ago onkazitoday.com
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                        Specialist - Enterprise IoT Customer Support at Safaricom Kenya

                          Job Description JOB DESCRIPTION Reporting to the Manager - Enterprise Managed Services Support , the role of the Specialist - Enterprise IoT Customer Support is to operate and day to day support Internet of Things (IoT) services for Enterprise customers. The holder of the position will perform complex EBU 1st and 2nd Line technical support operations for Internet of Things (IoT) services for Ente...

                          Seen 6 days ago onkazitoday.com
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                          Specialist - Enterprise ICT Customer Support

                            JOB DESCRIPTION Reporting to the Manager - Enterprise Managed Services Support the role of the Specialist - Enterprise ICT Customer Support is to operate day to day support for Managed Security, Cloud & Domain Services for Enterprise customers. The holder of the position will perform complex EBU 1st and 2nd Line ICT technical support operations for Enterprise customers and liaise with internal st...

                            Seen 6 days ago onelevolt.co.ke
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                            Specialist - Enterprise IoT Customer Support

                              JOB DESCRIPTION Reporting to the Manager - Enterprise Managed Services Support , the role of the Specialist - Enterprise IoT Customer Support is to operate and day to day support Internet of Things (IoT) services for Enterprise customers. The holder of the position will perform complex EBU 1st and 2nd Line technical support operations for Internet of Things (IoT) services for Enterprise customers...

                              Seen 6 days ago onelevolt.co.ke
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                              Last Mile Manager

                                ROLE SUMMARY The Last Mile Manager is responsible for managing the effective operations of the Last Mile in terms of on time delivery and quality delivery within the agreed cost and budget for online business channels, such as e-food, carrefour now, non-food and marketplace etc. The role holder is also accountable for maintaining the shifts of the last mile team, implementing contracts with the t...

                                Seen 2 days ago onelevolt.co.ke
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                                Relationship Manager Liabilities

                                  The Role Specifically, the successful jobholder will be required to: Develop and nurture strategic relationships with the clients to ensure that the Bank maximizes on the Business potential / wallet size of the customer. Continually recommend improvements and adaptations to existing systems, processes and structures in order to ensure current and future viability of the relationships. Acquire new...

                                  Seen 2 days ago onelevolt.co.ke
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                                  Regional Manager (Retail) - Nairobi Region

                                    Lead, mentor, and develop a team of branch managers to achieve sales targets, operational goals, and customer service standards.Analyse sales data and market trends to identify opportunities for growth and areas for improvement.Increase customer volumes through branch visibility, localized marketing campaigns and 'hunting' for new B-B customers within the region.Implement company strategies and i...

                                    Seen 8 days ago onfuzu.com
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                                    Customer Service Manager

                                      About the role The Customer Service Manager Kenya will lead the call center service team with a customer centric vision in placing our customers first to ensure that the Sun King customer satisfaction operational excellence is in line with industry standards . They will be responsible for managing performance KPIs of the service teams with regular team engagements on welfare checks, continuous im...

                                      Seen 14 days ago onelevolt.co.ke
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                                      Specialist - Enterprise Ict Customer Support At Safaricom Kenya

                                        JOB DESCRIPTIONReporting to the Manager - Enterprise Managed Services Support the role of the Specialist - Enterprise ICT Customer Support is to operate day to day support for Managed Security, Cloud & Domain Services for Enterprise customers. The holder of the position will perform complex EBU 1st and 2nd Line ICT technical support operations for Enterprise customers and liaise with internal sta...

                                        Seen 6 days ago onfindojobs.ke
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                                        Specialist - Enterprise Iot Customer Support At Safaricom Kenya

                                          JOB DESCRIPTIONReporting to the Manager - Enterprise Managed Services Support , the role of the Specialist - Enterprise IoT Customer Support is to operate and day to day support Internet of Things (IoT) services for Enterprise customers. The holder of the position will perform complex EBU 1st and 2nd Line technical support operations for Internet of Things (IoT) services for Enterprise customers ...

                                          Seen 6 days ago onfindojobs.ke
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                                          Relationship Manager-Diaspora Banking

                                            JOB PURPOSE STATEMENT To drive Diaspora Banking Customer acquisition, satisfaction, growth and retention through regular and well-planned engagement activities such as marketing and selling Retail Banking products to existing and potential diaspora customers. To Provide personalized, prompt and efficient customer services to these customers whilst managing and controlling the operations of their ...

                                            Seen 15 hours ago onelevolt.co.ke
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                                            TPM/ Performance Services Project Manager at Sidel

                                              Sidel is a leading provider of equipment and services solutions for packaging beverage, food, home and personal care products in PET, can, glass and other materials. With over 40,000 machines installed in more than 190 countries, we have nearly 170 years of proven experience, with a strong focus on the factory of tomorrow with advanced systems, line engineering and innovation. Our 5,500 employees...

                                              Seen 5 days ago onmyjobmag.com
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                                              Front Office Supervisor at Bridge Talent Management

                                                One HR information system to manage your employees entire employment lifecycle. Build an incredible workplace and grow your business with our all-in-one platform.Role Statement Purpose: Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas....

                                                Seen 2 days ago onmyjobmag.com
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                                                Sales Manager, (Western & Nairobi) At Space And Style Ltd

                                                  Job purposeThe overall purpose of this job is to drive sales in the assigned region in line the commercial strategy in order to contribute to business growth.Key duties and responsibilitiesManage the sales team in the assigned region and monitor field coverage activities in order to ensure that the team realizes set sales targets.Actively pursue, convert and close projects in line with set sales ...

                                                  Seen 6 days ago onfindojobs.ke
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                                                  Job Title
                                                  • Management
                                                  • Manager
                                                  • Service Manager
                                                  • Customer Service Manager
                                                  Location
                                                  • Nairobi
                                                  Job Scope
                                                  • Full-time
                                                  • Part-time
                                                  Job type
                                                  • Contract
                                                  • Permanent
                                                  • Internship
                                                  • Temporary
                                                  • Voluntary