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Customer service jobs in a communication center

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Nairobi

    Core Responsibilities Welcoming customers /patients as they arrive at the reception and inquire how they would like to be Addressing customers complaints at the front desk and escalating issues to the immediate supervisor whenever necessary Registering patients correctly on the Health Information Systems. Timely & correct billing of services rendered to clients on the relevant billing systems. Re...

    4 hours agojobsinkenya.co.ke
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    Customer Service And Experience Manager At Kenyan Alliance Insurance

    Kenyan Alliance Insurance - Nairobi

      Job SummaryThe role holder is responsible for managing and building brand visibility, managing public relations within the company, building and sustaining the company's reputation for quality, reliability, and customersatisfaction.Main ResponsibilitiesDefine the customer, identify, map and train on the customer journey to improve the customer experienceContinually review and recommend business p...

      2 days agofindojobs.ke
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      Customer Service and Experience Manager at Kenyan Alliance Insurance

      Kenyan Alliance Insurance - Nairobi

        To provide unmatched Financial Solutions that delight our customers. We are committed to empowering our employees whilst embracing innovation & emerging technologies in order to maximize stakeholders value. The Kenyan Alliance Insurance Company Limited is dedicated to become one of the leading regional insurance provider of all General Insurance and life Insurance coupled with the highest degrees...

        3 days agojobwebkenya.com
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        Bilingual Call Center Representative (English/Spanish) At Salix Data

        A - Nairobi

          We are currently seeking a highly motivated and skilled Bilingual Call Center Representative proficient in both English and Spanish to join our dynamic team. This role will involve handling customer inquiries, resolving issues, and providing outstanding support via phone, email, and other communication channels.Job DescriptionRespond promptly and professionally to inbound and outbound calls, emai...

          5 days agofindojobs.ke
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          Bilingual Call Center Representative (English/Spanish)

          Nairobi

            We are currently seeking a highly motivated and skilled Bilingual Call Center Representative proficient in both English and Spanish to join our dynamic team. This role will involve handling customer inquiries, resolving issues, and providing outstanding support via phone, email, and other communication channels. Job Description Respond promptly and professionally to inbound and outbound calls, em...

            5 days agoelevolt.co.ke
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            Bilingual Call Center Representative (English/Spanish) at Salix Data

            Salix Data - Nairobi

              SALIX has a global footprint, with headquarters and sales offices in Cincinnati, Ohio, and service facilities in Kenya and India. We have worked with over 2,500 of the fastest growing and most successful businesses in our region, including all local Fortune 500 companies, and many regional leaders, such as Cincinnati Children s Hospital and The Columbus Dispatch Summary We are currently seeking a...

              5 days agojobwebkenya.com
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              Call Center Agent At Fulusi Capital Limited

              Fulusi Capital - Kajiado

                SKILLS AND QUALIFICATIONSDegree or a diploma in a business related course.A minimum of 1 year of experience in a similar role is an added advantage High self-motivation with strong interpersonal skillsGood communication and negotiation skills.Experience as an outbound collection agent will be an added advantage.Proficiency in computer applications.

                6 days agofindojobs.ke
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                Call Center Agent Job Fulusi Capital Limited - Corporate Staffing Services

                Fulusi Capital - Nairobi

                  Fulusi Capital Limited is a non-deposit taking microfinance institution that was started in the year 2020 with the sole objective of deepening financial inclusion in the rural areas with special emphasis on micro-enterprises run by women Skills And Qualifications Degree or a diploma in a business related course. A minimum of 1 year of experience in a similar role is an added advantage High self-m...

                  6 days agocorporatestaffing.co.ke
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                  Call Center Agent at Fulusi Capital Limited

                  Fulusi Capital - Kitengela, Kajiado East

                    Fulusi Capital Limited is a non-deposit taking microfinance institution that was started in the year 2020 with the sole objective of deepening financial inclusion in the rural areas with special emphasis on micro-enterprises run by women SKILLS AND QUALIFICATIONS Degree or a diploma in a business related course. A minimum of 1 year of experience in a similar role is an added advantage High self-m...

                    7 days agojobwebkenya.com
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                    Service Desk Specialist (H09-I) At Kenya Airways

                    Kenya Airways - Nairobi

                      Brief DescriptionS/he will provide end users with regular updates on the progress of resolving their incidents or fulfilling their requests.Detailed DescriptionServe as the first point of contact for customers seeking technical assistance over the phone or email.Perform remote trouble shooting through diagnostic techniques and pertinent questions.Determine the best solution based on the issue and...

                      14 hours agofindojobs.ke
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                      Service Desk Specialist (H09-i) at Kenya Airways

                      Kenya Airways - Nairobi

                        Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport. Summary S/he will provide end users with regular updates on the progress of resolving their incidents or fulfilling their requests. Respons...

                        2 days agojobwebkenya.com
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                        Customer Success Manager

                        Nairobi

                          Your mission at Sistema.bio: The Customer Success Manager will ensure the successful adoption, use, and satisfaction of Sistema.bio's products and services among our customers. She or he will be responsible for our compliance with our SLA agreement and the development and implementation of customer care systems, reporting structures, processes, and trainings. The CSM will support our local teams ...

                          6 days agoelevolt.co.ke
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                          Customer Success Manager Job Sistema Biobolsa - Corporate Staffing Services

                          Sistema Biobolsa - Nairobi

                            Your mission at Sistema.bio: The Customer Success Manager will ensure the successful adoption, use, and satisfaction of Sistema.bio s products and services among our customers. She or he will be responsible for our compliance with our SLA agreement and the development and implementation of customer care systems, reporting structures, processes, and trainings. The CSM will support our local teams ...

                            6 days agocorporatestaffing.co.ke
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                            Customer Service Supervisor

                            Nairobi

                              About the role: The Customer Service Supervisor role holder is a dynamic and results-driven individual. He /she is a key contributor to the customer service department. The role holder will be responsible for leading a team of retention representatives to ensure the effective implementation of customer retention strategies. The primary focus of this role is to minimize customer churn, enhance cus...

                              13 days agoelevolt.co.ke
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                              Customer Success Manager at Sistema Biobolsa

                              Sistema Biobolsa - Nairobi

                                Sistema Biobolsa is a system that transforms the manure of animals into biogas and a potent, natural fertilizer. By inputting the manure in the system on a daily basis, you will be able to develop and grow your activities on the farm, improve your energy security, and protect the environment. Transforming your animals manure into resource will provide you with a better quality of life! Your missi...

                                7 days agojobwebkenya.com
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                                Customer Service Supervisor At Sunculture Kenya Ltd

                                Sunculture Kenya - Nairobi

                                  About the role:The Customer Service Supervisor role holder is a dynamic and results-driven individual. He /she is a key contributor to the customer service department. The role holder will be responsible for leading a team of retention representatives to ensure the effective implementation of customer retention strategies. The primary focus of this role is to minimize customer churn, enhance cust...

                                  13 days agofindojobs.ke
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                                  Customer Service Supervisor at SunCulture Kenya Ltd

                                  Jobs in Kenya - Nairobi

                                    Job Description About the role: The Customer Service Supervisor role holder is a dynamic and results-driven individual. He /she is a key contributor to the customer service department. The role holder will be responsible for leading a team of retention representatives to ensure the effective implementation of customer retention strategies. The primary focus of this role is to minimize customer ch...

                                    13 days agokazitoday.com
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                                    Customer Service Supervisor at SunCulture Kenya Ltd

                                    SunCulture Kenya - Nairobi

                                      Since the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for the millions of farmers on the continent About the role: The Customer Service Supervisor role holder is a dynamic and res...

                                      14 days agojobwebkenya.com
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                                      Customer Service Representative Portuguese Speaker

                                      Nairobi

                                        About the job You are responsible for the client communication for designated account relationships and Contracts. You are required to response to the client on timely manner providing full and accurate information in one go. Main Duties / Responsibilities Handle calls and e-mails and respond to simple and complex inquiries regarding eligibility, cards status, envoy registration/navigation, polic...

                                        14 days agoelevolt.co.ke
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                                        Customer Service Supervisor Job SunCulture - Corporate Staffing Services

                                        SunCulture - Nairobi

                                          About SunCulture: Founded in 2012, SunCulture s Vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunCulture does this by developing and commercializing life-changing technology that solves the biggest daily challenges for the world s 570 million smallholder farming households. We are the largest distributor of solar water pumps / solar i...

                                          13 days agocorporatestaffing.co.ke
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                                          Customer Care Executive At Ison Xperiences Limited

                                          Ison Xperiences - Nairobi

                                            POSITION SUMMARYThe Customer Care Executive is primarily responsible for ensuring delivery of exceptional customer service to customers as per the respective client's SLA. The primary focus of a Customer Care Executive is to assist; retain; acquire and/or recover customers.DUTIES AND RESPONSIBILITIESBuild rapport with customers by handling each and every customer call in a courteous; and professi...

                                            8 days agofindojobs.ke
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                                            Customer Service Representative Portuguese Speaker at Cigna

                                            Cigna - Nairobi

                                              Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. About the job You are responsible for the client communication for designated account relationships and Contracts. You are required to response to the client on timely manner providing full and accurate information in one go. Main Duties / Responsibilities Han...

                                              15 days agojobwebkenya.com
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                                              Customer Service Representative Job Cigna Healthcare - Corporate Staffing Services

                                              Cigna Healthcare - Nairobi

                                                About the job You are responsible for the client communication for designated account relationships and Contracts.You are required to response to the client on timely manner providing full and accurate information in one go. Main Duties / Responsibilities Handle calls and e-mails and respond to simple and complex inquiries regarding eligibility, cards status, envoy registration/navigation, policy...

                                                14 days agocorporatestaffing.co.ke
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                                                Quality Coordinator - Kenya

                                                Nairobi

                                                  YOUR MISSION Impact Quality Coordinator contributes to the success of the organization as a whole through Profitability (Managing Costs) and CX (Customer Satisfaction) control. Processes Optimization: ensuring the effective execution and enhancement of the cost affecting processes. KPIs: CPO (Cost per Order), Compensation CPO, CR, Process Adherence, CRC (Contact Resolution Center Adherence), Agen...

                                                  1 day agoelevolt.co.ke
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