SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients. Following approval by the Central Bank of Kenya, the bank started its operations in Kenya in May 2017 and currently has a branch network of 41 branches countrywide ...
Job Purpose The role holder will be responsible for delivering seamless world class customer experience across all customer touch points with utmost level of consistency & professionalism. Key Responsibilities Customer Experience Available and able to respond in a prompt, timely, friendly, supportive and helpful manner to all customers who walk into the branch and project a professional, warm and...
SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients Job Purpose The role holder will be responsible for delivering seamless world class customer experience across all customer touch points with utmost level of consist...
Job Summary The Customer Experience Executive is responsible for building of sustainable relationships of trust through open, proactive, and interactive communication with customers to drive client loyalty and retention. The role is key in delivering the customer value proposition and adhering to the customer service charter. Key Responsibilities Continually update the customer profile so that Lib...
Field Service Manager AfricaRole Location KenyaWe are excited to be looking for a talented and experienced Field Service Manager to join our Emerging Markets team in Africa.We're looking for people who have technical engineering experience (electrical/mechanical) ideally from within a medical device background, proven people management skills and who are happy to be in the field travelling within...
Job SummaryThe Customer Experience Executive is responsible for building of sustainable relationships of trust through open, proactive, and interactive communication with customers to drive client loyalty and retention. The role is key in delivering the customer value proposition and adhering to the customer service charter.Key ResponsibilitiesContinually update the customer profile so that Liber...
Liberty Life Assurance Kenya is a life insurance provider that has been providing relevant products to Kenyans for over 50 years. Our purpose at Liberty is to make a difference in people s lives by making financial freedom possible. Job Summary The Customer Experience Executive is responsible for building of sustainable relationships of trust through open, proactive, and interactive communication...
Be proactive with customer success by driving regular audits as per the SLA expectations - By the end of Q2 2024Ensure customer support is a high performing team by conducting and highlighting training needs analysis (TNAs) and support in refresher training on a need basis - By the end of Q2 2024Develop our representatives into the best customer service team in the industry by tracking their perf...
Candidate Profile A bachelors degree with strong IT and statistics skills 2 years' experience Must have very high level of numeric and analytical skills. A team player, self motivated and proactive with high level of integrity. Activities The above-mentioned vacancy has arisen within the Operations Department, Distribution Section. Reporting to the Dispatch Coordinator, the incumbent shall be res...
Total Kenya PLC is part of the global TotalEnergies Group, which is the fourth largest integrated international energy company in the world. TotalEnergies is deeply rooted in Kenya s economy and society, with long- term investments. Candidate Profile A bachelors degree with strong IT and statistics skills 2 years' experience Must have very high level of numeric and analytical skills. A team playe...
Total Kenya PLC is part of the global TotalEnergies Group, which is the fourth largest integrated international energy company in the world. TotalEnergies is deeply rooted in Kenya s economy and society, with long- term investments. Candidate Profile A bachelors degree with strong IT and statistics skills 2 years experience Must have very high level of numeric and analytical skills. A team player...
Mission Statement for the Role:To drive a kaizen culture by providing ongoing support from a quality improvement perspective.Overall Responsibility:Implement/develop relevant service levels quality assessment guidelines.Support in training new and existing agents on product knowledge plus expected service level standards & performing refresher trainings on a need basis.Provide periodic quality dr...
Mission Statement for the Role: To drive a kaizen culture by providing ongoing support from a quality improvement perspective. Overall Responsibility: Implement/develop relevant service levels quality assessment guidelines. Support in training new and existing agents on product knowledge plus expected service level standards & performing refresher trainings on a need basis. Provide periodic quali...
Job Description Mission Statement for the Role: To drive a kaizen culture by providing ongoing support from a quality improvement perspective. Overall Responsibility: Implement/develop relevant service levels quality assessment guidelines. Support in training new and existing agents on product knowledge plus expected service level standards & performing refresher trainings on a need basis. Provid...
NKPCU/HRM/0 3 /202 4Terms of Service: Permanent and PensionableBasic Salary: Kshs. 47,714 (Minimum) Kshs. 69,326 (maximum)Other remunerations: Based on prevailing Government guidelinesReporting to Senior Marketing AssistantDuties and ResponsibilitiesParticipating in market analysis to identify available gaps;Implementing marketing strategies in line with the marketing work plan;Participating in t...
Ecolab is the global leader in water, hygiene and energy technologies and services. Around the world businesses in foodservice, food processing, hospitality, healthcare, industrial, and oil and gas markets choose Ecolab products and services to keep their environment clean and safe, operate efficiently and achieve sustainability goals. What You Will Do Grow sales within an existing territory of f...
Job Description Key Responsibilities Market and sell open training, consultancies and in-house trainings for the SME department to both potential and existing clients. Initiate client/prospect meetings for new sales opportunities through booking appointments. Interface with existing strategic customers to solidify mutual expectations of performance and growth. Enhance relationship management for ...
Halisi Family Hospital is a multi-specialty 25-bed inpatient and outpatient hospital in Kitengela, Kajiado county.Role Summary The role holder ensures client satisfaction by coordinating and facilitating the smooth flow of patients, visitors, and information within the framework of medical and administrative processes in the Hospital. Key Duties and Responsibilities Welcome and guide patients and...
New KPCU PLC was established as a State Corporation under the State Corporations Act Cap 446 and incorporated as a Public Limited Company pursuant to the provisions of the Company s Act 2015, on 4 th Day of November, 2019. At cabinet level, the company is represented for the time being by the Cabinet Secretary for Co-operatives and MSME s Development, who is responsible for the general sectoral p...
We believe EVERYONE in the world deserves access to the internet and affordable communications. Mission Statement for the Role: To drive a kaizen culture by providing ongoing support from a quality improvement perspective. Overall Responsibility: Implement/develop relevant service levels quality assessment guidelines. Support in training new and existing agents on product knowledge plus expected ...
NKPCU/HRM/01/2024Terms of Service: Five (5) Years Contract(Renewable subject to performance and retirement age)Basic Salary: Kshs. 237,137(Minimum) Kshs. 363,887(maximum)Other remunerations: Based on prevailing Government guidelinesReporting to Managing DirectorDuties and ResponsibilitiesEnsuring market analysis is done to identify available gaps;Developing and Reviewing marketing strategies in l...
The Kenya Institute of Management (KIM) is a membership based non-profit making professional management organization committed to the promotion of excellence and integrity in the practice of management. Key Responsibilities Market and sell open training, consultancies and in-house trainings for the SME department to both potential and existing clients. Initiate client/prospect meetings for new sa...
About DRCThe Danish Refugee Council (DRC), founded in Denmark in 1956, is Denmark's largest and the world's leading non-profit, independent, rights-based refugee organisation. Our vision is to assist communities affected by displacement, protecting themfrom harm, safeguarding their legal rights, and empowering them towards a better future.DRC East Africa & Great Lakes (EAGL) operates in Burundi, ...
The job holder is responsible for increasing income and revenue by managing, negotiating, and meeting clients needs, generating leads, and qualifying prospects for SMEs in the areas of open training, in-house training, and general consultancies. Key Responsibilities Market and sell open training, consultancies and in-house trainings for the SME department to both potential and existing clients. I...
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