Overall Purpose of the Job To ensure the provision of high-quality customer service with respect to medical and non-medical business customers. Key Responsibilities Handling customers queries, complaints, and instructions received through all communication channels e.g. Calls, Emails etc, within a 24-hour coverage. Drive progress towards the goal to reduce operational costs and increase the total...
Overall Purpose of the JobTo ensure the provision of high-quality customer service with respect to medical and non-medical business customers.Key ResponsibilitiesHandling customers' queries, complaints, and instructions received through all communication channels e.g. Calls, Emails etc, within a 24-hour coverage.Drive progress towards the goal to reduce operational costs and increase the total nu...
AAR Insurance is a licensed financial services provider in Kenya and a member of the Association of Kenya Insurers (AKI) with presence across the country through its intensive branch and broker network. Overall Purpose of the Job To ensure the provision of high-quality customer service with respect to medical and non-medical business customers. Key Responsibilities Handling customers queries, com...
Job Description JOB DESCRIPTION Reporting to the Team Leader Cyber Defense Centre (CDC), the successful candidate will lend support in Cyber threat detection, working in 24/7 shifts, providing eyes-on-the-glass service at the Safaricom CSOC, performing real-time monitoring and identification of security incidents. He/She will help identify suspicious activity, open incident investigation tickets,...
Vacancy: Call Center Team Leader - Hospital (Nairobi) Ital GLOBAL - We are a comprehensive Human Capital and Quality Management Consultancy firm dedicated to helping organizations just like yours with their HR and Quality Management requirements. We believe in creating productive and fruitful relationships with our clients by adding value to your business to ensure that you get the very best retu...
JOB DESCRIPTION Reporting to the Team Leader Cyber Defense Centre (CDC), the successful candidate will lend support in Cyber threat detection, working in 24/7 shifts, providing eyes-on-the-glass service at the Safaricom CSOC, performing real-time monitoring and identification of security incidents. He/She will help identify suspicious activity, open incident investigation tickets, and escalate an...
Implement the aftersales process & carbon support model in line with the laid down strategy. Provide aftersales & carbon training to call centre managers, aftersales & carbon support team, sales team, and field logistic team. Identify and vet service centre location, and define service level offering to ensure service accessibility, visibility and affordability for customers. Lead roll out of ser...
Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects. SUMMARY Reporting to the Team Leader Cyber Defense Centre (CDC), the s...
Namati is dedicated to placing the power of law in the hands of people. For billions of people around the world, the law is broken. It s an abstraction -- or worse, a threat -- but not something we can use to exercise our basic rights. Namati is building a global movement of community legal workers also known as barefoot lawyers, or community paralegals who empower people to understand, use, and ...
Exceptional service is the core of our business, and highly committed Customer ServiceExecutives are critical to the delivery of our quality promise. A strong candidate should possess excellent listening skills, the ability to understand a customer's problem quickly, and be able toidentify and recommend appropriate solutions. The candidate should have a clear and pleasant speaking voice and be ve...
About the role The job holder will implement a process that will identify and?develop the capability?of BURN service centres and partners who will then deliver exceptional Aftersales and Carbon?support?for BURN products. The job holder will develop an evaluation framework & work with regional Service Centers/Stock points /Customer experience managers to assess the effectiveness of the Aftersales ...
Calltronix Contact & Training Centre is a business communication and collaboration process automation company that utilizes the latest technologies and best industry practices to improve productivity, efficiency and accountability within organizations. Summary Exceptional service is the core of our business, and highly committed Customer Service Executives are critical to the delivery of our qual...
About the role The job holder will implement a process that will identify and develop the capability of BURN service centres and partners who will then deliver exceptional Aftersales and Carbon support for BURN products. The job holder will develop an evaluation framework & work with regional Service Centers/Stock points /Customer experience managers to assess the effectiveness of the Aftersales ...
About the Client:A leading private modern healthcare facility located in Nairobi, Kenya that offers a range of services with a dedicated team of various professional and qualified specialists. The facility seeks to fill the Call Center Team leader position who will onboard, train, motivate, develop, and lead our Customer Service & Contact Centre team to ensure the effective and efficient running ...
BURN designs, manufactures, and distributes aspirational fuel-efficient cooking products that save lives and forests in the developing world.BURN has revolutionized the global cookstove sector by proving the business case for selling a high quality, locally manufactured and unsubsidized cookstoves. About the role The job holder will implement a process that will identify and develop the capabilit...
About the Client:A leading private modern healthcare facility located in Nairobi, Kenya that offers a range of services with a dedicated team of various professional and qualified specialists. The facility seeks to fill the Call Center Team leader position who will onboard, train, motivate, develop, and lead our Customer Service & Contact Centre team to ensure the effective and efficient running ...
We are a comprehensive Human Capital Consultancy firm dedicated to helping organizations just like yours with their HR activities and work. We believe in creating productive and fruitful relationships with our clients by adding value to your business to ensure that you get the very best return on your Human Capital spend About the Client: A leading private modern healthcare facility located in Na...
Role Responsibilities This is an individual contributor role with responsibility to Acquire New to Bank Priority Qualified Clients via leads sourced from Professionals, Employee Banking, Business Banking and Corporate, Commercial & Institutional Banking (CCIB) ecosystems.Responsible to actively engage with the New to Bank clients during the first 3 months to activate and get the client transactin...
The Role ResponsibilitiesThis is an individual contributor role with responsibility to Acquire New to Bank Priority Qualified Clients via leads sourced from Professionals, Employee Banking, Business Banking and Corporate, Commercial & Institutional Banking (CCIB) ecosystems.Responsible to actively engage with the New to Bank clients during the first 3 months to activate and get the client transac...
Handling customer queries, complaints, instructions received through call and email communication.Interact with clients, intermediaries and service providers to ensure that the care is given within policy guidelines.Set the appropriate parameters for admission cases i.e. claim reserve, initial authorized cost, cover benefits and duration.Respond to queries from clients, intermediaries and service...
The Role Responsibilities This is an individual contributor role with responsibility to Acquire New to Bank Priority Qualified Clients via leads sourced from Professionals, Employee Banking, Business Banking and Corporate, Commercial & Institutional Banking (CCIB) ecosystems. Responsible to actively engage with the New to Bank clients during the first 3 months to activate and get the client trans...
Exceptional service is the core of our business, and highly committed Customer Service Executives are critical to the delivery of our quality promise. A strong candidate should possessexcellent listening skills, the ability to understand a customer s problem quickly, and be able to identify and recommend appropriate solutions. The candidate should have a clear and pleasant speaking voice and be v...
Standard Chartered Kenya, whose official name is Standard Chartered Bank Kenya Limited, but is sometimes referred to as Stanchart Kenya, is a commercial bank in Kenya. The Role Responsibilities This is an individual contributor role with responsibility to Acquire New to Bank Priority Qualified Clients via leads sourced from Professionals, Employee Banking, Business Banking and Corporate, Commerci...
Job purpose:The role holder will be responsible for answering calls in a professional and informative manner and CRM case logging as necessary. Provide timely and appropriate responses to clients and/or assign tickets to the right person or department.Key responsibilities:Handling customer queries, complaints, instructions received through call and email communication.Interact with clients, inter...
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