Customer Service Analyst jobs

Job Description JOB DESCRIPTION Reporting to the Team Leader Cyber Defense Centre (CDC), the successful candidate will lend support in Cyber threat detection, working in 24/7 shifts, providing eyes-on-the-glass service at the Safaricom CSOC, performing real-time monitoring and identification of security incidents. He/She will help identify suspicious activity, open incident investigation tickets,...

Since the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for the millions of farmers on the continent About the role The Call Center Quality Analyst(QA) is responsible for assessing ...

Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects. SUMMARY Reporting to the Team Leader Cyber Defense Centre (CDC), the s...

Job Purpose:Reporting to the Claims Manager, the incumbent will be responsible for customer satisfaction by increased personal contact with clients in hospital and reduce turnaround time in processing of medical claims and enhance cost effective care of medical claims.Key responsibilities:Posting reimbursements and provider invoice details into the Mashinani System.Maintain close contact with app...

This position is responsible for capturing the administration related to data integrity of all data-provider submissions by thoroughly reviewing and communicating failures for resolution to analysts responsible and submissions that do not meet redetermined statistical thresholds or benchmarks. This assists in ensuring incoming credit data conforms to current data quality standards, legislative an...

Job Description Ensure that all activities are carried out in compliance with the laboratory's QA/QC system and more especially ISO/IEC 17025. In addition, ensure GLP compliance where applicable. Coordinate testing of Petroleum and Petrochemical products and any other items which require OGC analysis in accordance standard operating procedures, techniques, national, international and industry sta...

Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi Job Purpose: Reporting to the Claims Manager, the incumbent will be responsible for customer satisfaction by increased personal contact with...

Job Purpose StatementThis position is responsible for analyzing, developing and organizing business process initiatives directed at providing planned process, procedural, and best-practice improvements.Key Accountabilities (Duties and Responsibilities), Perspective % Weighting (to add up to 100%), OutputFinancial (10%)Analyze business processes and workflows with the objective of finding out how ...

Job Ref. No: JHIL111Role PurposeThe job holder will play a crucial role in reviewing existing products and developing new products and contribute towards using tech to develop new health and care solutions. The role will focus on emerging opportunities within the fintech and Insurtech space and embedding of healthcare solutions through strategic partnerships and inclusive healthcare insurance.Mai...

We are focused on empowering consumers with the tools, resources and education to become effective managers of their own credit health. Mission Our mission is to help people around the world access the opportunities that lead to a higher quality of life, by helping organizations optimize their risk-based decisions and enabling consumers to understand and manage their personal information. Summary...

Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance. Job Ref. No: JHIL111 Role Purpose The job holder will play a crucial role in reviewi...

The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs. Job Purpose Stateme...

Job DescriptionEnsure that all activities are carried out in compliance with the laboratory's QA/QC system and more especially ISO/IEC 17025. In addition, ensure GLP compliance where applicable. Coordinate testing of Petroleum and Petrochemical products and any other items which require OGC analysis in accordance standard operating procedures, techniques, national, international and industry stan...

CALL CENTRE QUALITY ANALYSTOur client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Quality Analyst. .The quality analyst is responsible of evaluating; monitoring and developing overall agent performance while ensuring quality of all customer support activities meet the client standards expectationsResponsibilitiesPlan, perform and overse...

Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world Role Summary: As Fraud Analyst within Payment Integrity Team you will be directly supporting Cigna s affordability commitment within Cigna International s bus...

HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya. CALL CENTRE QUALITY ANALYST Summary Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Quality Analyst. .The quality analyst is responsible of evaluating; monitoring and developing overall agent performance w...

In this role, the Programme Associate will support development and implementation of special programme initiatives and partnerships, contribute to UNVs engagement with regional bodies for joint advocacy and visibility, and support design, coordination, and implementation of joint regional events. He/she will support the RO outreach to non-field unit countries, as guided by the RO priorities and w...

Our client, an international organization who is a leading provider of languageinterpretationservices is seeking to recruitMandarin IT Service Desk Analyst.Successful candidate will be responsible for responsible for providing Service Desk support to customers applying technical knowledge and customer service skills via phone, email, or chat.Duties and ResponsibilitiesProvide General IT end-user ...

The United Nations Development Programme (UNDP) is the United Nations global development network. Headquartered in New York City, UNDP advocates for change and connects countries to knowledge, experience and resources to help people build a better life Summary In this role, the Programme Associate will support development and implementation of special programme initiatives and partnerships, contr...

Flexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support. What makes us a unique Recruitment and...

Job DescriptionWe are seeking a passionate and detail-oriented Customer Experience Analyst to join our team. If you are enthusiastic about providing exceptional customer service and possess basic technical knowledge of systems, we want to hear from you!The ideal candidate will play a pivotal role in enhancing our customer interactions and ensuring seamless experiences. You will work closely with ...

Savannah Informatics Limited (Savannah), is a clinician-led health informatics company delivering innovative and interoperable healthcare solutions to improve access to affordable quality healthcare. Savannah is privately owned and has an established footprint and operating base in Kenya with over 140 employees, majority of whom are informatics professionals. Summary We are seeking a passionate a...

The Area Inventory Analyst works with and reports to corporate headquarters to ensure product is readily available to meet customer needs in their geographic area of responsibility. This is done through interaction with area distribution and retail operations in the assigned countries to maintain the right inventory levels and ensure product is where it needs to be, in the right quantities and at...

You will be responsible for the timely intake and processing of all incoming cases as well as Guarantee of Payments.The Guarantee of Payment is a confirmation towards the hospital regarding length of admission, treatment, and insured amountAnalyze requests for hospitalization and evaluating treatments, as well as amount and the length of stay depending on policyAct as liaison between medical prov...