Customer Service Agent jobs in Nairobi

Key Accountabilities (Duties and Responsibilities)Output Financial 10% Promptly attending to all urgent customer requests to curb financial losses arising from customer claims.eg transfer recall...

Assist our client s community and help resolve inquiries empathetically, accurately and on time.Make well balanced decisions and personally driven to be an effective advocate for our...

Assist our client s community and help resolve inquiries empathetically, accurately and on time.Make well balanced decisions and personally driven to be an effective advocate for our...

Assist our client s community and help resolve inquiries empathetically, accurately and on time.Make well balanced decisions and personally driven to be an effective advocate for our...

- market knowledge and strategy- cash customers sales.- Back up for account managers.- Weekly reporting.- Market information and database on all products/ customers to be updated on monthly basis.-...

Maintain and develop internal support and call center quality standards;Review a subset of customer service agents conversations (calls, Social media responses , etc)Assess call centre call and...

Provide advice to clients and recommend insurance products.Provide intermediary services between insurance companies and clients.Provide good customer service to maintain and retain clients.Expand...

Acquisition:this is the DFS champion in the branch networks who will champion uptake of DFS channels through: -recruitment of new customers by opening accounts virtually, on-board credit card...

Develops and implements the MIMO strategy and contributes to implementation of the overall Finance Operations strategy.Accountable for MIMO processes documentation, processes standardization and...

1. Airtel money consumer, business customer and agent insights conduct quantitative and qualitative research on mobile money transfer and GSM environment to give insights on existing and new...

Daily processing of all card disputes on both issuing and acquiring business segments as per the card scheme rules, regulations and set bank proceduresReview of disputes to identify appropriate...

Deciding on the structure of a chosen CRM platform structure and ensuring it works seamlessly across each arm of an organisation.Ensuring the CRM platform captures all required information at key...

Team management enforce and review coaching plan enforce and review audit output review team performance conduct 1 to1 sessions with the pcsscheduling requests for quality teamconduct calibration...

Prospecting for clients for the provision of insurance products specifically life insurance and education plans.Make accurate presentation of products and services to individual clients.Provide...

To prospect for potential customers as per the corporate strategy.Achieving unit and branch business goals through quality sales and superior customer service to clients.Develop business segments...

Call Center Agent Nairobi CBD Nairobi Details Employer Influx Inc Company Industry Technology & Communication Work Type Full time Job Level Entry level Minimum Qualification Bachelor Years...

Back Office Agent Nairobi CBD Nairobi Details Employer NCBA Group Company Industry Banking & Finance Work Type Full time Job Level Mid level Minimum Qualification Bachelor Years Experience 4 years...

The job holder will be responsible for developing Burn s customer experience strategy and delivering a seamless customer experience across all stages and touchpoints in the customer journey and...

To deliver exceptional performance through excellent customer service, query and incident resolution to both internal and external customers.

Job Purpose Statement To deliver exceptional performance through excellent customer service, query and incident resolution as to both internal and external customers. The job holder will also be...

We re looking for a highly skilled customer care agent to join our team, managing inbound and outbound phone calls, email requests, and face-to-face interaction with a friendly, helpful approach....

The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship...

Job Purpose: We re looking for a highly skilled customer care agent to join our team, managing inbound and outbound phone calls, email requests, and face-to-face interaction with a friendly,...

Job Purpose: We re looking for a highly skilled customer care agent to join our team, managing inbound and outbound phone calls, email requests, and face-to-face interaction with a friendly,...