customer satisfaction manager

To play a vital role, liaising with our customers in an endeavour to provide Superior Quality Customer Excellence and Support always so as to acquire and retain our customers. Responsible for carrying out Reservations/Ticketing & Sales, as well as promote KQ Products/Services. Detailed Description Providing personalized Customer Service to both internal/external Customers to achieve high-standard...

Job SummaryResponsible for recruiting and maintaining a portfolio of premier clients, by selling a high-quality, relationship-oriented, financial planning service, supported by a dedicated Account Executive. Clients are recruited from the existing Bank customer base and externally with the aim of developing significant sales, and high levels of client satisfaction through a mutually beneficial re...

Job Description Responsible for bar daily shift operations and supervision of staff. Position assists with promoting the Bar, menu planning, maintaining standards, assisting servers on the floor during peak periods and managing property liquor inventories and controls. Strives to ensure guest and employee satisfaction while maintaining the operating budget. Accountable for enforcing all legal obl...

1.\tSales Strategy:a.\tDevelop and execute a sales strategy tailored to the Horeca sector to achieve revenue targets and market share growth.b.\tIdentify opportunities for product placement, promotion, and expansion within Horeca establishments.c.\tCollaborate with the marketing team to develop targeted campaigns and promotional activities to drive sales.2.\tCustomer Relationship Management:a.\tB...

Restaurant Supervisor The Restaurant Supervisor position is responsible for overseeing the operations of the restaurant including the staff, expediting the customers orders as needed and maintaining good working relationship with the suppliers. Key Tasks scheduling restaurant staff and delegating tasks hiring, training, and managing restaurant staff, ordering food, alcohol, and cleaning supplies ...

Sheer Logic Management Consultants (SLMC) was incorporated in 1997 as a limited liability company whose overall aim is to provide Human Resource consultancy and training services to a diverse set of industries and economic sectors; both private and public. Summary The Restaurant Supervisor position is responsible for overseeing the operations of the restaurant including the staff, expediting the ...

Collaborate with marketing and sales to design and deploy merchant and customer acquisition plans, rules of engagement, sales processes, route to market, digital marketing, CVM, toolkits, CX support, training manuals and key performance metrics for new digital lending products / enhancements.Use customer insights and market deep knowledge to develop quick scale to value customer and merchant acqu...

Responsible for leading the sales team, developing strategic initiatives, and nurturing client relationships, the Sales Manager is instrumental in achieving company objectives and ensuring customer satisfaction.

About the role The Customer Service Representative will handle a high volume of incoming phone calls and assist customers with a variety of issues or inquiries and may be responsible for answering customer questions, resolving problems, and providing information about products or services. Additionally, Customer Service Representative will be responsible for tracking customer interactions, provid...

Job Description Responsible for bar daily shift operations and supervision of staff. Position assists with promoting the Bar, menu planning, maintaining standards, assisting servers on the floor during peak periods and managing property liquor inventories and controls. Strives to ensure guest and employee satisfaction while maintaining the operating budget. Accountable for enforcing all legal obl...

Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Job Summary Responsible for recruiting and maintaining a portfolio of premier clients, by selling a high-quality, relationship-oriented, financial planning servi...

Sheer Logic Management Consultants (SLMC) was incorporated in 1997 as a limited liability company whose overall aim is to provide Human Resource consultancy and training services to a diverse set of industries and economic sectors; both private and public. Our Mission Improve the operational effectiveness of our client, by developing solutions that build the internal capacities and capabilities. ...

Customer Service Excellence: Observe and learn best practices for providing exceptional customer service through interaction with customers, assisting sales advisors, and handling customer inquiries or complaints, ensuring their needs are addressed promptly and professionally.Sales and Business Growth: Gain hands-on experience in driving sales and business growth. Collaborate with other team memb...

RESPONSIBILITIES:Client Relationship Management: Develop and nurture relationships with key retail clients to ensure customer satisfaction, retention, and loyalty. Act as the main point of contact for all matters concerning the accounts.Account Growth Strategy: Develop and implement strategic account plans to drive revenue growth and meet sales targets. Identify opportunities for upselling or cro...

Collaborate with marketing and sales to design and deploy customer acquisition plans, rules of engagement, sales processes, route to market, digital marketing, CVM, toolkits, CX support, training manuals and key performance metrics for new digital Insurance, Wealth & VAS products / enhancements.Use customer insights and market deep knowledge to develop quick scale to value customer acquisition pr...

Customer: Placing the customer at the centre of our business and in every activity, we undertake - 50 velop and maintain own contacts with individuals within Customers organisation.Act as principal point of contact in the Relationship Managers absence.Co-ordinate introduction to and from other areas of the Absa Group where appropriate and monitor outcome.Assist in development of and revision of C...

Job Description About the role The Customer Service Representative will handle a high volume of incoming phone calls and assist customers with a variety of issues or inquiries and may be responsible for answering customer questions, resolving problems, and providing information about products or services. Additionally, Customer Service Representative will be responsible for tracking customer inte...

Company DescriptionThe MGallery Hotel Collection features boutique hotels, each with its own original design and unique stories to tell. Choosing to join MGallery is choosing to live and experience Memorable Moments.MGallery Nairobi Gigiri will feature 105 rooms and suites; four restaurants, including an all-day dining venue, a signature dining experience, a pool bar, and a rooftop restaurant and...

Job DescriptionResponsible for bar daily shift operations and supervision of staff. Position assists with promoting the Bar, menu planning, maintaining standards, assisting servers on the floor during peak periods and managing property liquor inventories and controls. Strives to ensure guest and employee satisfaction while maintaining the operating budget. Accountable for enforcing all legal obli...

Operations & Service Delivery Manager.As an Operations and Service Delivery Manager the role involves overseeing both operational functions and service delivery to ensure seamless operations and exceptional customer experience. Key Responsibilities.Operational Management:Supervise day-to-day operational activities, including transaction processing, account management, and administrative tasks.Dev...

Our client, a well-established company in the FMCG sector and with a long track record in Kenya and overseas Markets, is hiring a Brand Manager. The job holder will be involved in overseeing formulation and implementation of marketing strategies to ensure increased revenue, profits, market share, customer satisfaction and the realization of short term and long term company objectives.Reports to:H...

Are you passionate about delivering exceptional customer experiences, driven to exceed expectations, and eager to make a meaningful impact in people's lives? We are looking for you. RESPONSIBILITIES: Sales Transactions: Process sales transactions accurately and efficiently. Handle cash, credit card, and digital payment methods following established procedures. Prospecting, Upselling and Cross-Sel...

Function: Irrigation Solutions Executive Department: Corporate Business Report to: Corporate Business Manager Direct Reports: Assistant Irrigation Specialist External Links: Commercial Farmers, Large Scale farmers, Small Scale farmers, Estates and co-operative Societies Job Summary The role of the Irrigation Sales Executive is to prospect, develop, and grow business by providing irrigation soluti...

Job Purpose: The Assistant Warehouse Manager is responsible for the management of daily warehouse operations with a key goal to ensure customer and stakeholder satisfaction. The role is pivotal in the daily resource scheduling, work-planning, ensuring OSH compliance on site, overseeing the operations of intake, dispatch, cycle counts and follow-through on stock reconciliation operations. Responsi...