customer resolution officer

. WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability. ABOUT WFP The United...

ABOUT WFP The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.BACKGROUND ...

Key ResponsibilitiesEnsure that all the Digital and E-Channels Systems are properly managed and deliver business results and delightful customer experience.Achieve revenue targets, profitability and growth as per agreed budgetsDigital and E- Channel promotion and enrichment initiatives. This will involve all initiatives aimed at increasing uptake of the channel solution in line with the company's...

Madison General Insurance Kenya Limited, a subsidiary of Madison Group and a leading provider of general insurance products throughout Kenya, is recruiting for the above position. Key Responsibilities Ensure that all the Digital and E-Channels Systems are properly managed and deliver business results and delightful customer experience. Achieve revenue targets, profitability and growth as per agre...

The Talent Nexus is a full-service Recruitment and Talent Management company, proud to be serving small and medium businesses across Kenya. We are obsessed with customer experience. We are specialists in executive search and recruitment Summary Our client is a well-established company in the construction industry. They are looking for a pro-active, self driven and experienced candidate to fill in...

Madison Group Limited is a locally owned financial services holding company that specializes in Insurance and wealth management services. The Group comprises of Madison Life Assurance Kenya Limited, Madison General Insurance Kenya Limited, and Madison Investment Managers Limited. Madison Life Assurance Kenya was originally incorporated under Kenyan Laws in 1988 as Madison Insurance Company Limite...

We are a premier 160-bed Hospital, Strategically Located Opposite Kisumu Airport along the Kisumu Busia Highway. We are seeking to recruit a self-driven and results-oriented individual for the above role. JOB DESCRIPTION FOR BUSINESS DEVELOPMENT MANAGER Responsible for business development and marketing activities and 360 customer service. Formulate and implement business development strategy and...

PurposeThe incumbent will report to The Assistant Manager Central Reconciliation and will be responsible for reconciling assigned Bank general ledgers to enable accountability of general ledger balances, decision making, transaction error correction, fraud detection, and giving comfort to the bank that the general ledger balances are free of misstatement.Primary ResponsibilitiesDaily reconciliati...

Role SummaryEnsure high quality health and wellness services are given to all patients through provision of evidence-based clinical care and through continuous improvement in quality, patient safety and customer experience.Duties and ResponsibilitiesProvide proper management and treatment to patients in accordance with evidence-based medical practice and the clinical guidelines and protocols adop...

I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking. Purpose The incumbent will report to The Assistant Manager Central Reconciliation and will be responsible for reconciling assigned Bank general ledgers to enable accountability of general ledger balances, decision making,...

Halisi Family Hospital is a multi-specialty 25-bed inpatient and outpatient hospital in Kitengela, Kajiado county. Role Summary Ensure high quality health and wellness services are given to all patients through provision of evidence-based clinical care and through continuous improvement in quality, patient safety and customer experience. Duties and Responsibilities Provide proper management and t...

Role SummaryThe role holder ensures client satisfaction by coordinating and facilitating the smooth flow of patients, visitors, and information within the framework of medical and administrative processes in the Hospital.Key Duties and ResponsibilitiesWelcome and guide patients and visitors to achieve and sustain smooth flow of patient traffic in all departments.Accurately register patients into ...

NKCC/HR/CAO/231/01/03/2024Job PurposeReports to the Head of Corporate Affairs. The officer plays a key role in digital communication strategy, customer service, developing and executing a publishing plan across internal and external platforms in line with the organisation's communication strategy to enhance the company's brand presence and reputation.Key ResponsibilitiesDevelop and execute digita...

SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients JOB SUMMARY: The overall responsibility of this role is to ensure maintenance and growth of Diaspora & Remittances products and income at all branches and outlets. T...

As the oldest and largest dairy processor in East and Central Africa, New KCC s core business has been the procurement of high quality raw milk which is then processed, packaged and marketed as milk and milk products NKCC/HR/CAO/231/01/03/2024 Job Purpose Reports to the Head of Corporate Affairs. The officer plays a key role in digital communication strategy, customer service, developing and exec...

Job purposeThis position is responsible for supporting the implementation of the Commission's ICT strategy for provision of information communication and technology services in the Commission.Key Responsibilities:Assist in monitoring ICT service desk delivery issues to ensure quick resolution of user related incidents enhancing customer service delivery.Assist in undertaking the day to day manage...

The Kenya National Commission on Human Rights (KNCHR) is an independent National Human Rights Institution created by Article 59 of the Constitution of Kenya 2010 and established by the Government of Kenya through an Act of Parliament (the Kenya National Commission on Human Rights Act, 2011) and under the United Nations Paris Principles. Job purpose This position is responsible for supporting the ...

The Kenya National Commission on Human Rights (KNCHR) is an independent National Human Rights Institution created by Article 59 of the Constitution of Kenya 2010 and established by the Government of Kenya through an Act of Parliament (the Kenya National Commission on Human Rights Act, 2011) and under the United Nations Paris Principles Job purpose This position is responsible for supporting the i...

Tugende is a for-profit social enterprise formally established in 2012 in Uganda. We use asset finance, technology, and a customer-centric model to help informal sector entrepreneurs dramatically increase their economic trajectory. Operating in Uganda and Kenya, our 460 staff have served over 30,000 clients and are rapidly growing and innovating. About this role We are looking for a Customer Rela...

HFC Limited, the banking and property finance subsidiary of HF Group, has an exciting opportunity in our HF Bancassurance Department. We are seeking a talented, dynamic, self-driven, and results-oriented individual who is committed to performance, excellence, and participating in our growth strategy. As a Collections Officer you will play a crucial role in mitigating credit risk by ensuring focus...

Principle AccountabilitiesReviewing and identifying accounts in early arrears and recommending the best plan of action for resolution. Implementing approved action plans and monitoring performance of accounts to ensure that objectives are met. Keeping requisite data on assigned portfolio that is to be used in production of reports.Use analytics dashboards to flag and highlight incidences that ref...

JOB PURPOSEThe role holder will be responsible for the day-to-day branch operations ensuring timely opening and closing of the branch, service to the customers for all services, keeping high level bank standards.KEY RESPONSIBILITIESEnsure proper controls, processes & procedures are always adhered to as per the laid down Caritas Microfinance bank policies. Business Continuity Plan (BCP) implementa...

Job Summary: Branch operations supervisor; authorize and supervise both teller and customer service transactions, managing branch cash levels and ensure all customer instructions are accurately executed by branch officers. Key Responsibilities: Operations 40% Support succession plan by being a proxy to Assistant manager service delivery and customer service Authorize all customer instructions and...

Caritas Microfinance Bank is a licensed microfinance bank regulated by Central Bank of Kenya. Caritas MFB offers a full range of innovative and customized financial services with a special focus on the unbanked and underbanked. Its headquarters are located in the Nairobi CBD. JOB PURPOSE The role holder will be responsible for the day-to-day branch operations ensuring timely opening and closing o...