Job responsibilitiesServe clients on all modes of engagement i.e messages, calls, social media and face to face.Provide accurate, valid and complete information promptly to clients as their guide through the purchasing process.Initiate the fulfillment process upon payment and keep clients informed and engaged on the progress of their orders.Respond to all requests for quotation sent through all m...
Shopit is a leading retailer of ICT Products in Kenya committed to becoming the most loved and trusted marketplace by offering superior shopping experience, rapid delivery, and stellar customer service. We bring the best in electronics, computers and more directly to you, from a company you can trust Job responsibilities Serve clients on all modes of engagement i.e messages, calls, social media a...
Operations - Customer Service Representative I (CSR I)Responsibilities * Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times. * Responding promptly to customer inquiries via phone and through emails and chats. * Communicating with customers through various channels. * Acknowledging and resolving customer complaints. * Knowing our products inside a...
About ShopIt Store Shopit is a leading retailer of ICT Products in Kenya committed to becoming the most loved and trusted marketplace by offering superior shopping experience, rapid delivery, and stellar customer service. We bring the best in electronics, computers and more directly to you, from a company you can trust. We are unique in the world of retailing; a computer shop with the personal to...
Position: Customer Retention Representative Reporting to: HOD Customer Service Location: Nairobi Role type: Full-Time About SunCulture: Founded in 2012, SunCulture's Vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunCulture does this by developing and commercializing life-changing technology that solves the biggest daily challenges for...
Customer Inquiry Handling: Respond to customer inquiries promptly, providing accurate information and solutions to issues and questions.Complaint Resolution: Efficiently resolve customer complaints with a focus on customer satisfaction, documenting issues and resolutions as required.Service Excellence: Maintain a high standard of customer service, ensuring each customer receives attentive and cou...
RESPONSIBILITIES AND JOB DESCRIPTION 1. Generate orders and follow up to ensure timely payment and delivery. 2. Source for new opportunities and expand client base. 3. Identify target markets for new prospects 4. Maintain a strong understanding on product inventory and technical specifications to be able to answer specific customer questions 5. Maintain customer relations and perform market resea...
Since the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for the millions of farmers on the continentAbout the role The Customer Service Representative will handle a high volume of i...
Since the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for the millions of farmers on the continentAbout the role: As a Customer Retention Representative, you will play a pivotal r...
About the roleThe Customer Service Representative will handle a high volume of incoming phone calls and assist customers with a variety of issues or inquiries and may be responsible for answering customer questions, resolving problems, and providing information about products or services. Additionally, Customer Service Representative will be responsible for tracking customer interactions, providi...
About the role:As a Customer Retention Representative, you will play a pivotal role in proactively engaging with existing customers to ensure their satisfaction, address concerns, and promote loyalty to our brand. This role holder will hold a combination of excellent communication skills, a deep understanding of our products/services, and the ability to empathize with customers to retain their bu...
Respond to customer enquiries in person, by phone and online helpfully and promptly. Take responsibility for solving customer issues and make sure they are resolved promptly. Maintain record of customer communications in CRM and other systems. Acknowledge and resolve customer complains. Process orders, customer applications and requests. Maintain customer records. Compile and distribute daily rep...
Since the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for the millions of farmers on the continent About the role The Customer Service Representative will handle a high volume of ...
Bytronics Computers Ltd trading as Bytronics Weigh Scales is a leading systems integrator specialising in weighing scales and systems. Salary Range : KSh 30,000 KSh 50,000/month Duties Present, promote and sell products/services using solid arguments to existing and prospective customers Perform cost- benefit and needs analysis of existing/potential customers to meet their needs Establish, develo...
Job Title: Customer Service Representative Location: Nakuru, Kenya Industry: IT Gross Salary: Ksh 40k - 45k Our client is looking for a dedicated Customer Service Representative to join their team in Nakuru. In this vital role, you will be the first point of contact for customers, handling inquiries and complaints with the utmost professionalism and providing timely solutions. Your goal will be t...
Since the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for the millions of farmers on the continent About the role: As a Customer Retention Representative, you will play a pivotal ...
Represent the company, its solutions and software, in your territoryBuild and execute a territory plan to prioritize outreach and prospectingDevelop new pipeline through outreach, prospecting, local marketing, and industry eventsClose contracts to meet and exceed quarterly and annual bookings targetsBe mindful and proactive in achieving tactical and strategic objectivesManage customer relationshi...
The successful candidate will carry an annual bookings quota within their assigned territory. They should be able to travel regionally for client engagement, industry conferences, and internationally for company events twice a year. They will be expected to demonstrate professionalism and effectiveness, to prospect accounts for new business, maintain and develop existing relationships, and work w...
The successful candidate will carry an annual bookings quota within their assigned territory. They should be able to travel regionally for client engagement, industry conferences, and internationally for company events twice a year. They will be expected to demonstrate professionalism and effectiveness, to prospect accounts for new business, maintain and develop existing relationships, and work w...
We deliver open source to the world faster, more securely and more cost effectively than any other company. If you re interested in a career at Canonical, we are a remote-first company so please apply to any suitable role as skills are valued more than location, despite some having a preferred geographic preference. Summary The successful candidate will carry an annual bookings quota within their...
Key Responsibilities:Customer Inquiry Handling: Respond to customer inquiries promptly, providing accurate information and solutions to issues and questions.Complaint Resolution: Efficiently resolve customer complaints with a focus on customer satisfaction, documenting issues and resolutions as required.Service Excellence: Maintain a high standard of customer service, ensuring each customer recei...
Role DescriptionThis is a full-time on-site role as a Customer Service Agent located in Nairobi County, Kenya. The Customer Service Agent's main responsibility is to provide excellent customer support and ensure customer satisfaction. They will handle customer inquiries and requests, solve problems, and maintain a positive customer experience.Qualifications:Customer Service Representatives, Custo...
Location: Nakuru, Kenya Industry: IT Gross Salary: Ksh 40k - 45k Our client is looking for a dedicated Customer Service Representative to join their team in Nakuru. In this vital role, you will be the first point of contact for customers, handling inquiries and complaints with the utmost professionalism and providing timely solutions. Your goal The post Corporate Staffing Customer Service Represe...
Generating marketing material (artwork and copy) for new and existing products and services Coming up with ideas for designs, fonts imagery Overseeing production of adverts, newspapers and magazine advertisements, email campaigns/ marketing, websites, exhibition stands Monitoring consumer reactions through surveys and randomly selected follow up calls Researching consumer markets, monitoring mark...
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