customer management skills

Tetra Pak East Africa has an exciting opportunity for an experienced Customer Service Representative who will drive order Management and design handling operational performance within a assigned portfolio of customers and work on a continuous improvement approach towards process improvement opportunities.The successful candidate will be based inNairobi, Kenyaand will report to the Customer Servic...

Reports to: Legal Manager AMG Realtor is seeking to hire a Customer Service Assistant who will be responsible for providing administrative support to the Legal Department on client documentation. Responsibilities: Ongoing review of client files to ensure that the correct client engagement procedures are followed by the Relationship Managers ( RM s) and that all the necessary support documentation...

Job Ref. No: JAML020Role PurposeThe role holder will interact with customers to provide them with information to address inquiries regarding products and services. In addition, they deal with and help resolve any customer complaints and implement initiatives to improve customer satisfaction levels and loyalty, while ensuring that the customers receive world class customer service experience.Main ...

Customer service jobs. Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance.Job Ref. No: JAML020 Role Purpose The role holder will interac...

Customer service jobs in Nairobi. Your opportunity Sidel is looking for a self motivated Cluster Customer Success Specialist / Customer Care Manager who will be part of the Customer Management organization reporting to the Lead Customer Care Manager. The incumbent will be responsible for supporting customer requests for emergencies, troubleshooting and technical assistance during the warranty and...

Job Overview:We are seeking a dynamic and experienced Investment Banker specializing in dollar funds and offshore accounts to join our client, which is a Global Asset Management company. The ideal candidate will possess a strong understanding of global financial markets, exceptional communication skills, and a proven track record of successfully managing client relationships. This role offers an ...

Location: Tala Road, Runda Off, Kiambu RoadJob Type: Full-time Company Overview: Indepth Research Institute (IRES) is a global corporate training and professional services firm thatpartners with organizations to enhance productivity, performance, sustainability, and overall success.We have a firm belief that every organization has a unique purpose only they can fulfill in this world. Wework with ...

Duties and ResponsibilitiesLearn with passion and diligence new business scenarios and process to constantly improve his/her ability to deliver an outstanding customer experienceShare the Values of Integrity, Respect, Innovation, Professionalism and Commitment and apply them on his/her daily working and personal lifeUnderstand in deep the assigned role and provide his/her best effort to fulfil th...

Job Ref. No: JLIL 219 Role Purpose The role holder will be responsible for cultivating, maintaining, and expanding Bancassurance relationships to drive revenue growth through exemplary customer service. The role focuses on meeting retention targets, increasing portfolio profitability, and expanding the portfolio through benefits upselling, proper loading, and claims control. Main Responsibilities...

Duties and ResponsibilitiesAssist with the recruitment process, including job postings, screening resumes, scheduling interviews, and conducting reference checks.Coordinate and facilitate new employee onboarding and orientation programs, ensuring a smooth transition into the organization.Maintain HR records and databases, including personnel files, attendance records, and HRIS systems, ensuring a...

Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance. Job Ref. No: JAML020 Role Purpose The role holder will interact with customers to pr...

Duties and ResponsibilitiesDevelop and implement comprehensive marketing plans and campaigns to enhance brand visibility and attract new customers.Collaborate with the marketing team to create engaging promotional materials, digital content, and advertising campaigns.Utilize digital marketing channels, including social media, email marketing, and online travel agencies, to reach target audiences ...

Customer service representative job. Tetra Pak East Africa has an exciting opportunity for an experienced Customer Service Representative who will drive order Management and design handling operational performance within a assigned portfolio of customers and work on a continuous improvement approach towards process improvement opportunities. The successful candidate will be based in Nairobi, Keny...

Job SummaryThe Channel management team is at the heart of realising AZA Finance's mission. We are building genuine and durable partner relationships around our infrastructure to delight our customers and redefine the industry. As part of the Channel management team, you will have a key role in ensuring AZA Finance optimizes its infrastructure within each market. Senior Associate Channel Managemen...

About the Customer Success Assistant role The Customer Success Assistant will be involved in a proactive and client-focused approach, aiming to build long-term relationships and ensure clients feel supported throughout their insurance journey , responsible for handling questions, comments, and complaints regarding the Incourage platform. The successful candidate will be ideally required to start ...

Brites Management Services Limited is one of the best leading Recruitment and HR consultancy companies in Nairobi, Kenya. We are registered and incorporated under Companies Act (Cap. 486) and we provide a complete range of HR Solutions Salary RangeKSh 50,000 KSh 100,000/month Duties and Responsibilities Learn with passion and diligence new business scenarios and process to constantly improve his/...

Duties and ResponsibilitiesDocumentation and review of all existing processes and procedures, both manual and automated, mapping and highlighting all critical control areas,Assessment of compliance to existing policies and procedures,Evaluate existing internal controls adequacy within the company; and recommending corrective action, wherever applicable to prevent fraud, embezzlement, misappropria...

Tetra Pak†is one of three companies in the Tetra Laval Group a private group that started in Sweden. The other two companies are DeLaval and Sidel. Tetra Laval is headquartered in Switzerland.†Together with our customers we make food safe and available, everywhere Summary Tetra Pak East Africa has an exciting opportunity for an experienced Customer Service Representative who will drive order ...

Job Description RESPONSIBILITIES: Sales Transactions: Process sales transactions accurately and efficiently. Handle cash, credit card, and digital payment methods following established procedures. Prospecting, Upselling and Cross-Selling: Identify opportunities to sell, upsell and cross-sell products based on customer needs and preferences. Maximize revenue by suggesting complementary items. Inve...

Brites Management Services Limited is one of the best leading Recruitment and HR consultancy companies in Nairobi, Kenya. We are registered and incorporated under Companies Act (Cap. 486) and we provide a complete range of HR Solutions. Salary Range : KSh 100,000 KSh 150,000/month Duties and Responsibilities Documentation and review of all existing processes and procedures, both manual and automa...

One HR information system to manage your employees entire employment lifecycle. Build an incredible workplace and grow your business with our all-in-one platform. Job Overview: We are seeking a dynamic and experienced Investment Banker specializing in dollar funds and offshore accounts to join our client, which is a Global Asset Management company. The ideal candidate will possess a strong unders...

Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance. Job Ref. No: JLIL 219 Role Purpose The role holder will be responsible for cultivati...

Job Ref. No: JLIL 219Role PurposeThe role holder will be responsible for cultivating, maintaining, and expanding Bancassurance relationships to drive revenue growth through exemplary customer service. The role focuses on meeting retention targets, increasing portfolio profitability, and expanding the portfolio through benefits upselling, proper loading, and claims control.Main ResponsibilitiesStr...

Umba combines advanced tools and techniques to optimize risk exposures in emerging markets that are currently underserved by traditional banking services.Job Summary As an Operations Executive your primary responsibility is to ensure the efficient and professional handling of our clients and their accounts. This role encompasses managing accounts, coordinating operations, assessing risks, generat...