customer experience safaricom

About the RoleThe role of the Service Operations Manager is to govern the service deployed across a subset of Vodafone Markets - Safaricom, Vodacom.The Service Operations Manager will be expected to report to The Service Manager, M-Pesa Africa on deviations from the agreed service levels, capacity changes that affect budgets and any local capability needs that impact on the delivery of the end-to...

Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects. About the Role The role of the Service Operations Manager is to govern...

About the Role The role of the Service Operations Manager is to govern the service deployed across a subset of Vodafone Markets - Safaricom, Vodacom.The Service Operations Manager will be expected to report to The Service Manager, M-Pesa Africa on deviations from the agreed service levels, capacity changes that affect budgets and any local capability needs that impact on the delivery of the end-t...

Job Description JOB DESCRIPTION We are looking for a qualified Front-end web developer to join our IT team. You will be responsible for building the client-side of our web applications. You should be able to translate our company and customer needs into functional and appealing interactive applications. If you re interested in creating a user-friendly environment by writing code and moving forwar...

Job Description JOB DESCRIPTION Reporting to the HOD- PR & Corporate Communications the position holder will be responsible for developing innovative Digital PR and external communications strategies, and PR campaigns that are tailored to meet Safaricom s strategic goals. This includes managing the social media platforms for Safaricom PLC, Safaricom Foundation and M-PESA Foundations, and working ...

Job Description JOB DESCRIPTION Reporting to the Team Leader Cyber Defense Centre (CDC), the successful candidate will lend support in Cyber threat detection, working in 24/7 shifts, providing eyes-on-the-glass service at the Safaricom CSOC, performing real-time monitoring and identification of security incidents. He/She will help identify suspicious activity, open incident investigation tickets,...

Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects. SUMMARY We are looking for a qualified Front-end web developer to join...

JOB DESCRIPTIONReporting to theHOD- PR & Corporate Communicationsthe position holder will be responsible for developing innovative Digital PR and external communications strategies, and PR campaigns that are tailored to meet Safaricom's strategic goals. This includes managing the social media platforms for Safaricom PLC, Safaricom Foundation and M-PESA Foundations, and working collaboratively wit...

Duties And ResponsibilitiesIn charge of customer service to walk in and online customers, communicating courteously with customers by telephone, email, letter and face to face.Ensuring professional, timely, accurate and efficient flow of information to and from members and other stakeholders.Dealing with enquiries from members on their loans and savings accounts.Answering various routine inquirie...

Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects. SUMMARY Reporting to the HOD- PR & Corporate Communications the positi...

Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects. SUMMARY Reporting to the Team Leader Cyber Defense Centre (CDC), the s...

Safaricom Sacco Ltd was founded in May 2001 to provide members with the opportunity to access credit and savings to develop and improve their economic and social status. The initial membership was 222 members all from the Parent Company Safaricom Ltd. In 2011, Safaricom Sacco Ltd revised its By-Laws to open the common bond to include Employees from related Technology Companies, Safaricom Partners...

We are looking for a qualified Front-end web developer to join our IT team. You will be responsible for building the client-side of our web applications. You should be able to translate our company and customer needs into functional and appealing interactive applications. If you re interested in creating a user-friendly environment by writing code and moving forward in your career, then this job ...

As part of our growth strategy, we are recruiting top talent to join the innovative and transformative team in delivering success to our stakeholders.The position holder will report to the Senior Customer Care & Corporate Communications Officer. Duties And Responsibilities In charge of customer service to walk in and online customers, communicating courteously with customers by telephone, email, ...

JOB DESCRIPTIONWe are pleased to announce the vacancy for Commercial Operations lead within Channels, Sales & Distribution Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.Reporting to the Chief Channels Officer, the Commercial Operations lead will undertake the below.Role purpose:Responsible for building a clear commercial s...

Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects. Summary We are pleased to announce the vacancy for Commercial Operatio...

JOB DESCRIPTIONWe are pleased to announce the vacancy for HOD - Commercial Operations within Channels, Sales & Distribution Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.Reporting to the Chief Channels Officer, the HOD - Commercial Operations will undertake the below.Role purpose:Responsible for building a clear commercial...

Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects. Summary We are pleased to announce the vacancy for HOD Commercial Oper...

Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects. SUMMARY Reporting to the Technical Lead, CRM Engineering, the position...

Reporting to the Lead -Data Scientist, the Data Scientist will develop and run with data-centered projects. In keeping with this overarching aim, the data scientist will be required to outline work requirements, develop, and deliver relevant projects. The role holder will also harness their mastery of Data Science to consult on various aspects of their projects. To be successful in this position,...

JOB DESCRIPTIONReporting to theLead -Data Scientist, the Data Scientist will develop and run with data-centered projects. In keeping with this overarching aim, the data scientist will be required to outline work requirements, develop, and deliver relevant projects. The role holder will also harness their mastery of Data Science to consult on various aspects of their projects. To be successful in ...

JOB DESCRIPTIONReporting to the Credit Tribe Lead, the Consumer Credit Specialist will be responsible for leading the development of Consumer Credit propositions, identifying potential consumer products and services, conducting market research; generating product requirements; determining specifications, pricing, and go to market planning for assigned consumer credit products and services. RESPON...

JOB DESCRIPTIONReporting to the Credit Tribe Lead, the Integrated Credit Solutions Specialist will be responsible for leading the development of Integrated Credit propositions, identifying potential Integrated solutions and services, conducting market research; generating product requirements; determining specifications, pricing, and go to market planning for assigned integrated credit solutions ...

JOB DESCRIPTIONReporting to the Credit Tribe Lead, the Credit Portfolio Lead will be responsible for driving sustainable credit products by developing platform features, processes, tools and credit score strategies that ensures effective management of credit risk across different stages of product maturity cycles and provides relevant insights through continuous portfolio monitoring that optimize...