Customer experience management jobs

Job PurposeThe Customer Experience Executive is responsible for driving customer-centric initiatives to enhance the overall customer experience and satisfaction through actively engaging the customer throughout their lifecycle, to ensure the customers' needs are met and exceeded.Key Responsibilities & AccountabilitiesOutbound Campaigns:Undertake outbound campaigns to existing and potential custom...

Job SummaryThe role holder is responsible for managing and building brand visibility, managing public relations within the company, building and sustaining the company's reputation for quality, reliability, and customersatisfaction.Main ResponsibilitiesDefine the customer, identify, map and train on the customer journey to improve the customer experienceContinually review and recommend business p...

Smart Applications International is a leading ICT solutions provider delivering a wide range of world-class technological solutions. Fondly known as Smart within the industry, the company was founded to provide innovative, secure, and high-tech solutions in Africa and beyond. Staying ahead through constant research and innovation. Job Purpose The Customer Experience Executive is responsible for d...

SmartApplications International is a leading ICT solutions provider delivering a wide range of world class technological solutions. Fondly known as Smart within the industry, the company was founded to provide innovative, secure and high-tech solution in Africa and beyond. Staying ahead through constant research and innovation Job Purpose The Customer Experience Executive is responsible for drivi...

To provide unmatched Financial Solutions that delight our customers. We are committed to empowering our employees whilst embracing innovation & emerging technologies in order to maximize stakeholders value. The Kenyan Alliance Insurance Company Limited is dedicated to become one of the leading regional insurance provider of all General Insurance and life Insurance coupled with the highest degrees...

Core Responsibilities Welcoming customers /patients as they arrive at the reception and inquire how they would like to be Addressing customers complaints at the front desk and escalating issues to the immediate supervisor whenever necessary Registering patients correctly on the Health Information Systems. Timely & correct billing of services rendered to clients on the relevant billing systems. Re...

What are your main responsibilities? You are responsible for the client communication for designated account relationships and Contracts. You are required to response to the client on timely manner providing full and accurate information in one go. Key Areas Communication management in day to day queries of our clients and insurers through different channels (Email, Phone, Letter and Chat) .The m...

Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world What are your main responsibilities? You are responsible for the client communication for designated account relationships and Contracts. You are required to ...

Flexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support. What makes us a unique Recruitment and...

Flexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support. What makes us a unique Recruitment and...

About the role.The Customer Growth Coordinator will support the Kenyan business and customer team by coordinating all the growth activities across the Kenyan business, running post campaign analysis on the different initiatives, working with the local and regional CRM teams to manage comms, support the creative and data driven ideas for our growth initiatives and help create and coordinate the de...

Customer Service (Reliever) -Hospital Vacancy! Ital GLOBAL - We are a comprehensive Human Capital and Quality Management Consultancy firm dedicated to helping organizations just like yours with their HR and Quality Management requirements. We believe in creating productive and fruitful relationships with our clients by adding value to your business to ensure that you get the very best return on y...

Customer service jobs. What are your main responsibilities? You are responsible for the client communication for designated account relationships and Contracts.You are required to response to the client on timely manner providing full and accurate information in one go. Key Areas Communication management in day to day queries of our clients and insurers through different channels (Email, Phone, L...

About TalaTala is a global technology company building the world's most accessible financial services. With more than $350 million raised from visionary investors, we are serving millions of customers around the world who have been overlooked by traditional financial institutions and our plan is to serve millions more, and have been named by theFortuneImpact 20 list,CNBC's Disruptor 50, andForbes...

Janta Kenya is a HR Consultancy firm established with an objective of encompassing integral and necessary skills that most individuals and organizations need in everyday business Key Responsibilities Coordinating and monitoring annual budgets for management s decision making and to ensure that revenue and expenditure is kept in line with the budget. Advising management on proper financial plannin...

1. Manage patient and visitors queues using the (QMS) queue management system.2. Respond to all incoming calls at the customer care desk and making the appropriate transfers.3. Direct patients to the departments appropriately as recommended by the nurses or doctors.4. Recognize severe cases in need of immediate medical attention and alerting the nurses immediately for the appropriate action to be...

The Co-operative Bank of Kenya Limited is incorporated in Kenya under the Company Act and is also licensed to do the business of banking under the Banking Act. The Bank was initially registered under the Co-operative Societies Act at the point of founding in 1965. This status was retained up to and until June 27th 2008 when the Banks Special General Meeting resolved to incorporate under the Compa...

Duties and ResponsibilitiesCoffee Preparation: Prepare and serve a variety of coffee beverages, including espresso, cappuccino, latte, and drip coffee, according to established recipes and standards. Ensure consistency in flavor, presentation, and quality of each drink.Customer Service: Greet customers warmly, take orders accurately, and provide recommendations based on customer preferences. Enga...

Key ResponsibilitiesCoordinating and monitoring annual budgets for management's decision making and to ensure that revenue and expenditure is kept in line with the budget.Advising management on proper financial planning and control by preparing and producing monthly management accounting reports for decision making.Determine and implement cost accounting procedures and methods.Planning, studying ...

The Co-operative Bank of Kenya Limited is incorporated in Kenya under the Company Act and is also licensed to do the business of banking under the Banking Act. The Bank was initially registered under the Co-operative Societies Act at the point of founding in 1965. CUSTOMER CARE AGENT (REF: CCA/04/24) Job Purpose: The Customer Care Agent will be responsible for providing and promoting a profession...

Customer Experience Executive: Responsible for handling incoming calls from customers or clients, addressing their inquiries, resolving issues, and providing assistance in a professional and timely manner. Roles: Utilize excellent communication skills to listen attentively and gather relevant information Accurately document details of each interaction Answer general queries on call or off call Pr...

Purpose The role holder ensures customer service delivery levels are as per the Bank s prescribed standard, customer satisfaction and retention Primary Responsibilities Receive, verify, Authenticate, call back and processing thereof of all instructions delivered at the branch. Eg RTGS, TT, FDR, Forex conversions, stop payments, Treasury Bills, cheque book requests, card applications. Preparing au...

Duties and ResponsibilitiesTeam Leadership: Supervise and motivate restaurant staff, including servers, hosts/hostesses, and kitchen staff. Provide guidance, training, and support to ensure a high level of performance and morale.Customer Service: Ensure that all guests receive prompt, friendly, and attentive service. Address any customer concerns or complaints in a professional and timely manner....

Duties and ResponsibilitiesGuest Payments: Process guest check-ins and check-outs efficiently and accurately. Calculate and collect payments for room charges, incidental expenses, and other services using cash, credit cards, and other payment methods.Cash Handling: Count and balance cash drawers at the beginning and end of each shift. Handle cash transactions securely and accurately, following es...