customer engagement skills

Driving Business Performance 50 velopment and implementation of business strategies to deliver performance and growth targets of the Cluster.Interpret overall Retail and Business Banking strategies into implementable plans and communicate to the branches in the cluster.Define, agree and implement with branch management throughout the cluster the necessary strategies and processes in respect of se...

The Sandstorm Group comprises of two business units: Sandstorm Kenya: Established in 2002, it is Kenya s foremost bag and accessories brand with six retail locations in Nairobi and e-commerce serving Kenya and the world. Opportunity Factory: Established in 2022, it offers product development, sampling, and distributed manufacturing management for artisan craft, alongside other facilities, creatin...

Media Force Communication is a full service communication agency based in Nairobi, Kenya. Our solutions are in strategic communications, creative and marketing, storytelling and development of technology platforms. Our services empower non-profits, emerging businesses and corporates so they remain relevant in this digital age. Job Overview: The ideal candidate will be responsible for copy-writing...

Somo is a business accelerator that supports social entrepreneurs working to transform low-income communities. We invest in community-led initiatives and provide the resources entrepreneurs need to build sustainable enterprises. These resources include business training, funding, access to new markets and tailored advising and mentorship. Key Responsibilities Manage, plan and monitor the ongoing ...

Job Summary Develop and deploy card products sales strategy. Participate in development and execution of card sales programs. Actively participate in the development and deployment of card business credit policy Develop and implement an end-to-end card business on-boarding process flow for all card products. Drive your own and entire bank card sales target. Own and drive card sales targets across...

Job PurposeThe incumbent is required to implement business and service strategies to deliver Retail and Business Banking performance and growth targets of a cluster of branches in the region. Provide leadership of a number of branches to ensure the delivery of the business plans for the cluster by establishing a high-performance culture amongst the branch management and relationship management te...

I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking. Job Summary Develop and deploy card products sales strategy. Participate in development and execution of card sales programs. Actively participate in the development and deployment of card business credit policy Develop a...

JOB PURPOSE The Public Communications and Engagement Officer will play a pivotal role in advancing Amnesty International Kenya's mission by implementing strategic communication and engagement initiatives. This role is responsible for increasing awareness, mobilising action, building a strong supporter base, fostering dialogue, and aligning with Amnesty Kenya's overall goals and messaging. BACKGRO...

Run the production environment by monitoring availability and taking a holistic view of system health.Implement SRE frameworks and practices within the organization using the systems operations tool chain.Strong familiarity with web servers and load balancing technologies.Operational Excellence ensure systems availability, performance, efficiency, change management, monitoring, emergency response...

Position Overview:Nathan Digital is actively looking for skilled individuals with extensive customer service and retention background to join our Freelancing Team as a Retention Specialist in Nairobi, Kenya. As a member of the Retention Team, you will play a pivotal role in maintaining and enhancing client relationships to ensure long-term satisfaction and loyalty. Your primary responsibility wil...

Job Objective/Purpose Planning, Organizing, and coordinating all the activities in the unit, to ensure that quality standards of care is adhered to, by all medical staff in AHC facilities, in line with the hospital s policies and procedures Key Responsibilities Supervising and ensuring delivery of a professional and high standard of nursing care within the section while leading a team of nurses a...

TUME Middle Africa Consulting is a business advisory service offering support to Companies and business professionals who want to build their brands and markets in Africa. TUME works with selected independent professional partners to merge global expertise with local knowledge and deliver outstanding, actionable solutions. Engaging TUME will strengthen your professional capability significantly a...

Key Role Description:The jobholder is primarily responsible for engaging with clients to create travel itineraries and provide all the necessary arrangements for their safari experiences, conducting effective and efficient tour package sales, promoting and converting inquiries into booked tour business, following up on customer quotes assigned to you and progressing them to closure, while reporti...

Your contributionsEvaluate, benchmark, and market price jobs. Analyze compensation data and recommend salary grades. Assist in the design and implementation of base pay structures, incentive programs, and equity plans that reflect PSI's compensation philosophy. Review and sometimes approve proposed salary offers and provide feedback based on analysis of the labor market and internal equity. Parti...

CARE International is a major humanitarian agency delivering emergency relief and long-term international development projects. Summary We are seeking a highly organized and versatile individual to join our team. As a Program Support Specialist, you will play a key role in supporting various aspects of our organization, including procurement, finance, event coordination, communications, and opera...

Avenue Hospital was founded in 1995 for the purpose of managing the outpatient department at the Hospital, and to extend medical services to corporate clientele through an innovative concept of Managed Healthcare. Job Objective/Purpose Planning, Organizing, and coordinating all the activities in the unit, to ensure that quality standards of care is adhered to, by all medical staff in AHC faciliti...

Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency head quartered in Kenya providing outstanding talent to a wide range of companies and NGOs in various business sectors across Africa.Our client a Training and Consulting company that focuses on performance improvement for organizations is seeking to hire a System (platform) Consultant and Implementer to be b...

Company Overview: CPK Real Estate is a real estate agency based in Nairobi that helps property owners sell and rent their properties in record time. We are the go-to platform for people looking for a dream home or savvy investment. Overview: As a Real Estate Telesales Representative/ Lead Generation Executive/Customer service Executive, you will play a pivotal role in our real estate sales team b...

We have been measurably improving the health of Kenyans since 1989. Our approach harnesses the vitality of the private sector to improve health outcomes for Sara our archetype that focuses our interventions. Your contributions Evaluate, benchmark, and market price jobs. Analyze compensation data and recommend salary grades. Assist in the design and implementation of base pay structures, incentive...

JOB PURPOSEThe Public Communications and Engagement Officer will play a pivotal role in advancing Amnesty International Kenya's mission by implementing strategic communication and engagement initiatives. This role is responsible for increasing awareness, mobilising action, building a strong supporter base, fostering dialogue, and aligning with Amnesty Kenya's overall goals and messaging.BACKGROUN...

GENERAL JOB DESCRIPTION:This positions' key responsibilities are:Lead the development and execution of strategic plans for impact and corporate affairs initiatives, ensuring alignment with organizational goals and priorities.Build and manage relationships with key stakeholders, including grant donors and related partners, government agencies and community organizations, to support program objecti...

Red Dot Distribution was born out of an ideology to Being a native East African Company, with a global vision to bridge the digital divide by providing technology solutions and allied services to Africa, through the integrity, professionalism and reliability of a highly motivated team, whose long term pursuit of fostering mutually beneficial relationships is unparalleled. Overview: As a Sales Exe...

DEPARTMENT: MANAGEMENT & ADMINISTRATIONREPORTS TO: DIRECTORRESPONSIBILITIES:Oversee Operations: Manage all facets of hotel operations including daily activities, guest services, food and beverage, and maintenance.Revenue Optimization: Develop and execute strategies to enhance occupancy rates, revenue, and overall profitability.Customer Service Excellence: Uphold high standards of customer service...

Africa Management Solutions Limited (AMSOL) is the fastest growing Human Resources and Management consulting firm that offers an array of hr solutions tailored to accurately address all the human resource and management needs of any organization. Summary The jobholder is primarily responsible for engaging with clients to create travel itineraries and provide all the necessary arrangements for the...